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computer crashes - bsod error report attached


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#1 Arcane

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Posted 24 February 2009 - 10:53 AM

>Everytime at startup, a bsod appears, then my computer restarts (due to automatic restart).
>I can still use my pc though, after I try safe mode and restarting my pc.
>When I check my event viewer, there are system errors pertaining to services which did not start because
a device attached to the system is not functioning.
>I experienced this one for a while now, but I decided to get help since it's much of a hassle.
>Since I'm not really good into understanding how my computer works and troubleshooting errors, I think
I need.. uhm.. enlightenment?.. heh. on how my pc works everytime I restart it normally. (it doesn't work everytime i
turn it on).
> I really don't understand the debug report. :thumbsup:

>Please help me find out what is the cause of these problems, and suggested solutions for it. Great thanks in advance!

> I have included my system info and the debug data from a microsoft windows debugging tool.

------------------
System Information
------------------
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
System Manufacturer: ECS
System Model: P4VMM2
BIOS: Default System BIOS
Processor: Intel® Pentium® 4 CPU 1.80GHz
Memory: 480MB RAM
Page File: 592MB used, 580MB available
DirectX Version: DirectX 9.0c (4.09.0000.0904)

Debug Details:
============================================================
Microsoft ® Windows Debugger Version 6.11.0001.402 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini022209-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 3) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp3_gdr.080814-1236
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805634c0
Debug session time: Sun Feb 22 17:41:06.343 2009 (GMT+8)
System Uptime: 0 days 0:00:53.906
Loading Kernel Symbols
..

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

.............................................................
..............................................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000CF, {bd394da3, 0, bd394da3, 2}


Could not read faulting driver name
Unable to load image vinyl97.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for vinyl97.sys
*** ERROR: Module load completed but symbols could not be loaded for vinyl97.sys
Probably caused by : portcls.sys ( portcls!PcPinPropertyHandler+131 )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

TERMINAL_SERVER_DRIVER_MADE_INCORRECT_MEMORY_REFERENCE (cf)
Arguments:
Arg1: bd394da3, memory referenced
Arg2: 00000000, value 0 = read operation, 1 = write operation
Arg3: bd394da3, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 00000002, Mm internal code.
A driver has been incorrectly ported to Terminal Server. It is referencing
session space addresses from the system process context. Probably from
queueing an item to a system worker thread.
The broken driver's name is displayed on the screen.

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: bd394da3

FAULTING_IP:
+16
bd394da3 ?? ???

MM_INTERNAL_CODE: 2

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xCF

PROCESS_NAME: System

LAST_CONTROL_TRANSFER: from f73457ed to bd394da3

FAILED_INSTRUCTION_ADDRESS:
+16
bd394da3 ?? ???

STACK_TEXT:
WARNING: Frame IP not in any known module. Following frames may be wrong.
f7a17a44 f73457ed 85e08da8 85aae2b0 85aae2a8 0xbd394da3
f7a17a6c f7393ea8 85e08da8 85aae2b0 85aae2a8 portcls!PcPinPropertyHandler+0x131
f7a17ad0 f7393ed9 85e08da8 00000005 e1ad2d58 ks!KspPropertyHandler+0x602
f7a17af4 f73446a9 85e08da8 00000005 e1ad2d58 ks!KsPropertyHandler+0x19
f7a17b08 f7346ab3 85e08da8 00000005 e1ad2d58 portcls!PcHandlePropertyWithTable+0x1b
f7a17b3c f734474d 85ab88f8 85f1cd68 85e08da8 portcls!CPortFilterWaveCyclic::DeviceIoControl+0xb2
f7a17b58 f7393f95 85f1cd68 85e08da8 f7a17bb0 portcls!DispatchDeviceIoControl+0x49
f7a17b68 f737c446 85f1cd68 85e08da8 804e13d9 ks!DispatchDeviceIoControl+0x28
f7a17bb0 f03fc035 85ba3db8 00000000 002f0003 vinyl97+0x24446
f7a17c00 f03fbb06 85ba3db8 00000001 00000000 sysaudio!GetPinProperty+0x4d
f7a17c64 f03fba59 85ba3db8 00000000 e1d3e0d0 sysaudio!CFilterNode::ProfileFilter+0x39
f7a17d00 f03faa54 e1d2e8b8 804e5638 85aade08 sysaudio!CFilterNode::Create+0x2d6
f7a17d3c f03fbde5 e1d2e8b8 00000000 f7a17d7c sysaudio!AddFilter+0xf2
f7a17d4c f03fa0a6 e1d2e8b8 00000000 85aae150 sysaudio!AddFilterWorker+0xf
f7a17d64 f738b7ee 00000000 85aae130 8056a5fc sysaudio!CQueueWorkListData::AsyncWorker+0x20
f7a17d7c 804e23b5 85aae130 00000000 85fc63c8 ks!WorkerThread+0x45
f7a17dac 80575723 85aae130 00000000 00000000 nt!ExpWorkerThread+0xef
f7a17ddc 804ec6d9 804e22f1 00000001 00000000 nt!PspSystemThreadStartup+0x34
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


STACK_COMMAND: kb

FOLLOWUP_IP:
portcls!PcPinPropertyHandler+131
f73457ed 5f pop edi

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: portcls!PcPinPropertyHandler+131

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: portcls

IMAGE_NAME: portcls.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 48025ccc

FAILURE_BUCKET_ID: 0xCF_CODE_AV_BAD_IP_portcls!PcPinPropertyHandler+131

BUCKET_ID: 0xCF_CODE_AV_BAD_IP_portcls!PcPinPropertyHandler+131

Followup: MachineOwner
---------

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#2 usasma

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Posted 24 February 2009 - 11:19 AM

We're here to help you out with the dump file analysis - so don't worry about not understanding it. I've been doing this for a couple of years and still don't understand much of it! :thumbsup:

There's a hotfix available for similar issues. Check this article to see if it applies to your situation: http://support.microsoft.com/kb/950616

I'd first ensure that you're up to date on all Windows Updates - most of the errors that relate to Windows (rather than 3rd party drivers) will be fixed with Windows being updated. Then, just to be sure, run SFC.EXE /SCANNOW from the Run dialog.

Since all of the issues seem to revolve around audio stuff, we'll start out with that.
The error states that the system process crashed while using the portcls.sys driver.
Fut, in the Stack Trace there's references to vinyl97.sys and other Windows components.
As most of these problems are due to 3rd party software rather than Windows software, the vinyl97.sys driver becomes suspect (it's a 3rd party driver for your sound card.

So, in short, download new drivers for your sound card. Then uninstall your sound card software from the Control Panel...Add/Remove programs applet. Reboot and dismiss the "Found New Hardware dialog", then install the new drivers.

Post back if you encounter any issues (or just to let us know if it worked).
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Arcane

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Posted 25 February 2009 - 04:00 AM

>haha.. thanks for that.

>first, i tried the hotfix you referred earlier. there was no problem installing it or something. restarted my pc and it started normally. but the next day (today), it crashed again. had to go to safe mode, used system restore before installing the hotfix. even though, i think it was not the problem.

>as for the command, i tried it earlier, but i was required to insert my windows xp pro cd - which was nowhere to be found. arggh. i lost it. :thumbsup:

>my driver was up-to-date, i think. i used drivermax to get the latest version form the manufacturer and installed it. i didn't have problems with my original driver before, until these past months... and if i roll it back, it goes to my oldest driver, which, does not make my speaker function. :flowers:

>my sounds work, though. i also don't get why it works when i restart my pc. maybe a hardware problem? or software conflicts?

>thanks again for the help, though. i was surprised to get a reply real fast. i appreciate your helps to other posts, too. now this post is way deep down in the forums. haha. keep up the good work!

>is this hopeless? xp

#4 usasma

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Posted 25 February 2009 - 08:15 PM

The driver may be the latest version and still be corrupted. It's only a suspicion on my part that it's the sound drivers, but it's the best clue that we have so far.

FWIW - I'd suggest downloading the sound driver from the website of the manufacturer of the sound card (not from the PC manufacturer), then uninstall the current driver and install the new one. Check manually in case there's a problem with the routine that DriverMax uses.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Arcane

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Posted 26 February 2009 - 10:31 AM

The driver may be the latest version and still be corrupted. It's only a suspicion on my part that it's the sound drivers, but it's the best clue that we have so far.

FWIW - I'd suggest downloading the sound driver from the website of the manufacturer of the sound card (not from the PC manufacturer), then uninstall the current driver and install the new one. Check manually in case there's a problem with the routine that DriverMax uses.


how do i know which sound card i am using? i only find informations on its drivers. do i have to open my unit? T_T

#6 usasma

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Posted 26 February 2009 - 12:50 PM

Nope, the easiest way is to let us know the exact make and model of your system. From that we can lookup what sort of sound card you've got.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Arcane

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Posted 28 February 2009 - 02:01 AM

Yay! I think the problem has gone now. i installed an audio driver pack from the manufacturer of the soundcard, via - includes codecs, utilities, and others. i'm very very happy! wish i won't have the same problems anymore. as for now, i'm not having problems with it. thanks! :thumbsup:

#8 Arcane

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Posted 28 February 2009 - 07:19 AM

errrr. not quite. had an error starting up today. but not the bsod anymore. driver fault. xp

#9 Arcane

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Posted 08 March 2009 - 07:12 AM

haha. there i got it. i installed the driver from my motherboard cd. and updated it wth the pack i got from via arena. yeah. this one is solved. thanks! <manual updating is better :D>

#10 hamluis

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Posted 08 March 2009 - 02:06 PM

Info on pinpointed file: http://www.file.net/process/vinyl97.sys.html

As a start, I would uninstall the sound/AC 97 drivers...and then reboot and reinstall same.

Louis

I'm a slow reader/thinker :thumbsup:, glad you solved it.

Edited by hamluis, 08 March 2009 - 02:07 PM.


#11 Arcane

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Posted 09 March 2009 - 10:37 AM

haha. thanks for that info. glad you gave time reading my post. :thumbsup:




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