If the device has a FailReasonString value in its hardware key, that string is displayed as the error message. The driver or enumerator puts this registry string value there. If there is no FailReasonString in the hardware key, you receive the following error message:
This device cannot start. (Code 10)
Here are some things that you can try to resolve this problem.
1. Update the driver.
In the device Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.
You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendorís Web site.
2. View the article in the Microsoft Knowledge Base
Complete troubleshooting information is provided in the following article. Please see this article for help. For more information about Code 10-related errors , click the following article number to view the article in the Microsoft Knowledge Base: 943104 (http://support.microsoft.com/kb/943104/
) Description of Code 10-related errors that Device Manager generates on Windows XP-based computers
Since it's an external drive (which should not require a driver, since it's USB-connected...I would assume that there is a failure of the enclosure...not the hard drive. It could be the drive, but an enclosure is much more likely to fail, IMO.
If the enclosed drive came with drivers/software...I would uninstall same...and then reinstall a fresh copy of same.
I would open the enclosure, remove the hard drive...and attach it directly to the motherboard to see if it is recognized when attached directly.