When booting up, if my computer's wireless function is turned on I have only a 50/50 chance of getting through the startup process. Sometimes I will get to my desktop with no icons showing and the machine sems to freeze at that point. The other times, if it boots up completely, I can access the web but my machine wants to load a program calling itself PhotoGallery. A box asks me to insert the CD for the program, a CD that I do not have. Clicking "OK" or "CANCEL" leads to (eventually) a warning box titled Microsoft .NET Framework," with a message saying, "An unhandled exception has occurred in a component in your application. Click continue and the application will ignore this error and attempt to continue. Object reference not set to an instance of an object." Presing continue does not help, and this message box will not go away.
Booting up with the wireless function turned off always gets me to the full desktop, but the PhotoGallery installation attempt still occurs.
I have run my fully updated Norton and Trend Micro's Housecall. Housecall removed some items, but nothing (it appears) that relates to my current problem.
I have followed the site's Preparation Guide in submitting this problem. Hope I haven't left anything out! My thanks in advance for any and all help received.
DDS (Ver_09-02-01.01) - NTFSx86
Run by Diane at 13:42:52.73 on 23/02/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.98 [GMT -5:00]
AV: Norton AntiVirus *On-access scanning enabled* (Updated)
FW: Norton Personal Firewall *enabled*
============== Running Processes ===============
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\ACS.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Yahoo!\NAV\navapsvc.exe
C:\Program Files\Yahoo!\NAV\IWP\NPFMntor.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\WINDOWS\System32\ZoomingHook.exe
C:\WINDOWS\System32\TCtrlIOHook.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE
C:\PROGRA~1\Yahoo!\YOP\yop.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\RAMASST.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\PROGRA~1\Yahoo!\YOP\secstat.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\WINDOWS\system32\MsiExec.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Java\jre1.6.0_07\bin\jucheck.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Yahoo!\NAV\NAVW32.EXE
C:\Documents and Settings\Diane\Desktop\dds.scr
============== Pseudo HJT Report ===============
uStart Page = hxxp://ca.yahoo.com/
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: H - No File
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: (@B9560-04F9-4bbc-943D-298DDF1699E1} - No File
BHO: x@38D8D-E480-4D52-B7A2-731BB6995FDD} - No File
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common
files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program
files\real\realplayer\rpbrowserrecordplugin.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: CNisExtBho Class: {9ecb9560-04f9-4bbc-943d-298ddf1699e1} - c:\program files\common files\symantec shared\adblocking\NISShExt.dll
BHO: CNavExtBho Class: {a8f38d8d-e480-4d52-b7a2-731bb6995fdd} - c:\program files\yahoo!\nav\NavShExt.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.0.926.3450\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google
toolbar\component\fastsearch_219B3E1547538286.dll
BHO: ø?3D70E-1895-11CF-8E15-001234567890} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\toscdspd.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Update Manager] "c:\program files\rogers\update manager\UpdateManager.exe" /background
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe
mRun: [CeEKEY] c:\program files\toshiba\e-key\CeEKey.exe
mRun: [<NO NAME>]
mRun: [Apoint] c:\program files\apoint2k\Apoint.exe
mRun: [TPNF] c:\program files\toshiba\touchpad\TPTray.exe
mRun: [NDSTray.exe] NDSTray.exe
mRun: [ZoomingHook] c:\windows\system32\ZoomingHook.exe
mRun: [TCtryIOHook] c:\windows\system32\TCtrlIOHook.exe
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [PadTouch] c:\program files\toshiba\touch and launch\PadExe.exe
mRun: [TPSMain] TPSMain.exe
mRun: [SmoothView] c:\program files\toshiba\toshiba zooming utility\SmoothView.exe
mRun: [TFncKy] TFncKy.exe
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [EPSON Stylus Photo R200 Series] c:\windows\system32\spool\drivers\w32x86\3\E_S4I2H1.EXE /P30 "EPSON Stylus Photo R200 Series" /O6
"USB001" /M "Stylus Photo R200"
mRun: [YOP] c:\progra~1\yahoo!\yop\yop.exe /autostart
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_07\bin\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRunServices: [DJSNetCN] c:\program files\common files\symantec shared\DJSNETCN.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpphot~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ramasst.lnk - c:\windows\system32\RAMASST.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: RaptisoftGameLoader - hxxp://www.miniclip.com/hamsterball/raptisoftgameloader.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} - hxxp://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\yinsthelper.dll
DPF: {69EF49E5-FE46-4B92-B5FA-2193AB7A6B8A} - hxxp://www.acclaim.com/cabs/acclaim_v4.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - hxxp://a19.g.akamai.net/7/19/7125/4058/ftp.coupons.com/r3302/Coupons.cab
DPF: {CAFEEFAC-0014-0002-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_04-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} - hxxp://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,5050/mcfscan.cab
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
============= SERVICES / DRIVERS ===============
R1 SAVRT;SAVRT;c:\program files\yahoo!\nav\savrt.sys [2005-8-26 334984]
R1 SAVRTPEL;SAVRTPEL;c:\program files\yahoo!\nav\Savrtpel.sys [2005-8-26 53896]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCEVTMGR.EXE [2005-9-17 192104]
R2 ccProxy;Symantec Network Proxy;c:\program files\common files\symantec shared\CCPROXY.EXE [2005-9-17 202088]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSETMGR.EXE [2005-9-17 169576]
R2 eq2soft;Service Eset;c:\windows\system32\svchost.exe -k netsvcs [2004-9-2 14336]
R2 navapsvc;Norton AntiVirus Auto-Protect Service;c:\program files\yahoo!\nav\NAVAPSVC.EXE [2006-4-14 139888]
R2 softyinforwow1;Sysmtens;c:\windows\system32\svchost.exe -k netsvcs [2004-9-2 14336]
R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-12-31 1128640]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2008-9-2 99376]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090223.002\NAVENG.Sys [2009-2-23 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090223.002\NavEx15.Sys [2009-2-23 876144]
S2 defaultlib;Service AntiVir;c:\windows\system32\svchost.exe -k netsvcs [2004-9-2 14336]
S3 SAVScan;Symantec AVScan;c:\program files\yahoo!\nav\SAVScan.exe [2005-8-26 198368]
=============== Created Last 30 ================
2009-02-23 09:33 <DIR> --d----- c:\documents and settings\diane\.housecall6.6
2009-02-22 13:36 86,016 a------- c:\windows\system32\u132234354.dll
2009-02-22 13:36 90,112 a------- c:\windows\system32\200923642.dll
2009-02-22 09:57 90,112 a------- c:\windows\system32\200925749.dll
2009-02-22 09:57 86,016 a------- c:\windows\system32\u92246852.dll
2009-02-21 11:40 86,016 a------- c:\windows\system32\u11216562.dll
2009-02-21 11:39 90,112 a------- c:\windows\system32\200923956.dll
==================== Find3M ====================
2009-02-22 13:46 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-02-22 13:46 60,808 a------- c:\windows\system32\S32EVNT1.DLL
2009-02-22 13:46 10,635 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-02-22 13:46 806 a------- c:\windows\system32\drivers\SYMEVENT.INF
2008-12-20 18:15 826,368 a------- c:\windows\system32\wininet.dll
2005-10-17 18:51 32 a----r-- c:\documents and settings\all users\hash.dat
2008-08-20 19:06 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5
\mshist012008082020080821\index.dat
============= FINISH: 13:44:11.14 ===============