Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Combofix/SDfix won't run


  • Please log in to reply
6 replies to this topic

#1 EHarrison

EHarrison

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:01:25 AM

Posted 23 February 2009 - 11:16 AM

I obviously have some sort of Malware on my computer. When I go to a search engine and try to look something up, it opens a new page to another search engine, generally the web address pops up www.go.yahoo.....etc. I've tried to download Combofix and SDfix and it won't let me go to the website desired to download any sort of Malware remover. I tried downloading it on a jumpdrive and adding it to my computer but when i click on it on my desktop, nothing happens. It acts like its going to do something, meaning the hour glass pops up, but nothing happens. I've ran Adaware and it shows the Malware and recommends I restart my computer to delete the Malware, but it is still on my computer....need help. Any suggestions.

BC AdBot (Login to Remove)

 


#2 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:25 PM

Posted 23 February 2009 - 06:10 PM

Try this scan. You can copy it over from another computer if you need to.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 EHarrison

EHarrison
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:01:25 AM

Posted 27 February 2009 - 03:20 PM

This is going to be a rather lengthy response so hang with me....

I did exactly what you said, when I rebooted my computer to run it into safe mode, there were three safe mode options: Safe Mode, Safe Mode w/ Networking, and Safe Mode with command promp. I chose the regular safe mode. When it took me to the account selection page, I chose the normal account i use, however, a new account that i've never seen except when I first got the computer labeled "Administrator". I tried my normal account but the screen was black with "safe mode" in all 4 corners of the screen, nothing else came up. I wasn't able to run the program obviously without having any options. I rebooted in safe mode again, and ran it through the adminstration account icon, and was able to run the scan. I saved it on the desktop and it found 4 Malwares and 3 Trojans. When I restarted my computer in regular mode, back to the accounts page, Administrator Account Icon was no longer there. It will only appear in Safe Mode. So I opened my normal account and it had not been fixed. I went to the internet and it is still doing the same thing when browsing. I hope this makes sense to you. Is there any reason why it won't open anything in Safe Mode under my regular account? Please advise.

#4 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:25 PM

Posted 27 February 2009 - 04:32 PM

I'm not sure why your account won't work in Safe Mode, but the appearance of the Admin account is normal.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 EHarrison

EHarrison
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:01:25 AM

Posted 28 February 2009 - 01:37 AM

Okay....so we tried the Dr. Web remover and it didn't work on my account that i normally use, but it worked under Administrator. I do have a question about downloading this software. As far as Combofix, SDFix, or Dr. Web goes, I have tried to download these on my computer by transferring the file from a jump drive. I don't know of any other way I can download the file. It won't let me go to any webpages that will allow me to download spyware/malware removers. Knowing this, I'm not sure how to download this megabytes file. I am using my work computer, laptop, to download these files, and saving it to a jumpdrive for my home computer. The virus won't even let me come to this website. It comes up "Internet Explorer cannot display......etc". but any other website, not pertaining to spyware/malware remover it allows. I did try the Dr. Web and saved the set-up file to my jump drive, saved it on my desktop and tried to run it. It did the same thing that the ComboFix and SDFix did. It just thinks for about 5 seconds, hourglass pops up, and then nothing happens. This is what is leading me to believe that the jumpdrive isn't working. I do have Ad-Aware on my computer and scanning with it, it shows Malware on my computer, and prompts me to reboot my computer to successfully remove the Malware. Following the instructions and rebooting, nothing changes. I just ran Ad-Aware and the Family name it gave me for the Malware is this: Win32Backdoor.TDSS. I don't know if this helps or not.

Is there a different way I need to go about adding these Malware removers other than a jump drive? Since I can't get on any webpages to use as tools.

I hate to keep bugging you with these emails of complete confusion but your giving me confidence...YAY.

I look forward to your next advice....."hopefully your advice isn't to take it out back and see how far I can throw it".

#6 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:25 PM

Posted 28 February 2009 - 01:57 AM

Download this file on your work computer:

http://www.besttechie.net/tools/mbam-setup.exe

Then, rename the file to abcde.bat

Copy it to your problem computer using your pen drive. Then double click the file and see if Malwarebytes will install.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 missileman1971

missileman1971

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:02:25 AM

Posted 26 July 2009 - 08:42 PM

Renaming the install file worked for me, it allowed me to install onto a friend's computer that had the same problem. You still have a problem after that, it will not let you run the progam after you installed it. So I tried this method again.
I went to "C:\Program Files\Malwarebytes' Anti-Malware" directory.

I copied this file "mbam.exe" back into the same directory and remamed the copy to "test.bat".
Note you can change the name into what ever you wish, I chose this for the same reason, I was testing to see if this would work too.

I then ran a full scan and cleaned off 42 problems.

Reboted the computer and ran the updates on all of the programs that I use.

To make your job easier when doing this, make sure you have downloaded the latest version of the software that you want to install. I may not be completely up to date, but it will be better than the one you had downloaded a month earlier and have sitting on that jump drive.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users