Posted 28 February 2009 - 01:37 AM
Okay....so we tried the Dr. Web remover and it didn't work on my account that i normally use, but it worked under Administrator. I do have a question about downloading this software. As far as Combofix, SDFix, or Dr. Web goes, I have tried to download these on my computer by transferring the file from a jump drive. I don't know of any other way I can download the file. It won't let me go to any webpages that will allow me to download spyware/malware removers. Knowing this, I'm not sure how to download this megabytes file. I am using my work computer, laptop, to download these files, and saving it to a jumpdrive for my home computer. The virus won't even let me come to this website. It comes up "Internet Explorer cannot display......etc". but any other website, not pertaining to spyware/malware remover it allows. I did try the Dr. Web and saved the set-up file to my jump drive, saved it on my desktop and tried to run it. It did the same thing that the ComboFix and SDFix did. It just thinks for about 5 seconds, hourglass pops up, and then nothing happens. This is what is leading me to believe that the jumpdrive isn't working. I do have Ad-Aware on my computer and scanning with it, it shows Malware on my computer, and prompts me to reboot my computer to successfully remove the Malware. Following the instructions and rebooting, nothing changes. I just ran Ad-Aware and the Family name it gave me for the Malware is this: Win32Backdoor.TDSS. I don't know if this helps or not.
Is there a different way I need to go about adding these Malware removers other than a jump drive? Since I can't get on any webpages to use as tools.
I hate to keep bugging you with these emails of complete confusion but your giving me confidence...YAY.
I look forward to your next advice....."hopefully your advice isn't to take it out back and see how far I can throw it".