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DDS doesn't support OS + malware problem/ Moved


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#1 Strife7650

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Posted 23 February 2009 - 10:17 AM

I'm kind of new to this site so I was trying to get rid of a random trojan horse off my comp along with a bloodhound exploit 213 and 196, when I tried to make a dds report however, it said that it didn't support my OS so I wasn't sure how to go about reporting my problem. I'm trying to ask first since I saw someone on the forum with a similar problem but he didn't post right so I'm trying to see how, I'm running 64-bit vista ultimate so I'm not sure why it doesn't work, is there a 64-bit version of the DDS program? I'm running Symantic client version AV and have malwarebytes on this already but i can't run scans or run live update with it, keep getting an error, I saw it alot and heard it was a problem on symantic's end so I need to wait for a patch or upgrade or something apparently.

Edited by Strife7650, 23 February 2009 - 10:19 AM.


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#2 Orange Blossom

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Posted 27 February 2009 - 10:57 PM

As no logs have been posted, I am shifting this topic from the HiJack This forum to the Am I Infected forum. ~ OB
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 Orange Blossom

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Posted 27 February 2009 - 11:22 PM

Hello Strife7650,

In case you didn't notice, your topic was moved from the HiJack This forum to the Am I Infected forum. We do not analyze HiJack This logs in this forum so I have removed it.

We will assist you in this topic to create the logs you need so you can post properly in the HiJack This forum.Please await further instructions about what to do.

I'm not familiar with 64 bit systems, so I don't know if the alternate logs we ask folks to produce prior to posting in the HiJack This forum when DDS doesn't work will work in your case.

Thank you for your patience.

Orange Blossom :thumbsup:

Edited by Orange Blossom, 27 February 2009 - 11:22 PM.

Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#4 Strife7650

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Posted 27 February 2009 - 11:32 PM

I also found out that I only get attacked when I try to use Symantic Antivirus' Quarantine removal after Liveupdate, and so far thats the only time i get attacked now, otherwise, I don't see it happening anymore, being attacked that is. :thumbsup:

#5 garmanma

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Posted 02 March 2009 - 04:17 PM

If you were trying to run DDS to post a HJT log you can try this scan instead:
-----------------------------------------


Please download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Save the log file to your desktop and copy/paste the contents into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
If RSIT did not work, then reply back here.
Mark
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