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Unable to get into safe mode


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#1 mreasyrider

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Posted 23 February 2009 - 03:59 AM

Suebaby41 was helping me with a malware problem and my inability to get into safe mode. She suggested I post here and refer a link to our conversation in the malware area. The problem with inability to get into safe mode starts on page one of the thread and continues to page two where she refers me here. Here is the link. Thanks

http://www.bleepingcomputer.com/forums/t/200342/trojan-horseback-doorsmallxvx/

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#2 dc3

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Posted 23 February 2009 - 06:04 AM

Do you have INCD installed on this computer, this is part of Nero.

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#3 mreasyrider

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Posted 23 February 2009 - 08:09 AM

No. I even verified by doing a windows search for ir. Not there. Is there another method to verify it is not there? :thumbsup:

#4 dc3

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Posted 23 February 2009 - 08:18 AM

This could be a corrupted file, let's run File Checker.


Guide Overview

The purpose of this guide is to teach you how to use the System File Checker (SFC) to examine and repair corrupt operating system files.

In doing this, the SFC tool may replace some of your files that were updated by Windows Update. The only way to check this (and to update any of the files) is by visiting Windows Update and allowing it to check your system for updates and update as needed.

References

Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)

Microsoft Windows XP - Repair overview


Instructions

1. Locate your Windows XP installation CD. If you don't have one, you'll need to locate a directory on your system that's named"i386" (without the quotes). This directory may be on a hidden partition on your hard drive.

2. Go to Start, then to Run, and type in "SFC.EXE /SCANNOW" (without the quotes - and with a space between the SFC.EXE and the /SCANNOW). Then press Enter. (For VISTA, go to Start and type in the above information, then go to the top of the box and right click on SFC.EXE /SCANNOW and select "Run As Administrator")

3. The program may (or it may not) ask you for your Windows XP installation CD - please insert it at the prompt. If it doesn't ask you for the CD this means that it wasn't necessary to replace any files.

4. In the event the the system asks you for the CD, you must visit Windows Update immediately after the scan is completed (Please note that there won't be any confirmation dialog - the program will just exit without telling you anything).

5. If this doesn't repair the problem with your system other troubleshooting procedures are required.

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#5 DaChew

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Posted 23 February 2009 - 08:37 AM

Incd comes with nero and doesn't show in your HJT log, however anydvd is capable of hosing most anything incd would

:thumbsup:
Chewy

No. Try not. Do... or do not. There is no try.

#6 herbaklez

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Posted 23 February 2009 - 08:48 AM

I have one computer that also refuses to go into safe mode. When I have to get into safe mode, i just force the computer to shut down after its started to boot up.. (hold the power button down for 5 seconds or so after the first Windows logo appears). Next time you power it up, the option for safe mode comes up.

Darn stupid thing... the F8 key for safe mode is the same key for making changes to the BIOS on that computer, and once you've passed the opportunity to open the BIOS the F8 key does nothing. Holding down the CTRL key during startup (Win 98 alternate method) doesn't work with XP. All my searching yeilded nothing. Interrupting startup with a forced shutdown was the only way for me. Give it a try... It either will, or will not (apologies to Chewy and Yoda)

Edited by herbaklez, 23 February 2009 - 08:51 AM.


#7 dc3

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Posted 23 February 2009 - 08:58 AM

I have one computer that also refuses to go into safe mode. When I have to get into safe mode, i just force the computer to shut down after its started to boot up.. (hold the power button down for 5 seconds or so after the first Windows logo appears). Next time you power it up, the option for safe mode comes up.

Darn stupid thing... the F8 key for safe mode is the same key for making changes to the BIOS on that computer, and once you've passed the opportunity to open the BIOS the F8 key does nothing. Holding down the CTRL key during startup (Win 98 alternate method) doesn't work with XP. All my searching yeilded nothing. Interrupting startup with a forced shutdown was the only way for me. Give it a try... It either will, or will not (apologies to Chewy and Yoda)


This is a good way to damage files in the operating system, here's a safer way.

Start the computer in normal mode. Choose Run from the Start menu, and type in “msconfig” (without the quotes). The system configuration utility will open. Under the “General” tab, the option “Normal startup – load all device drivers and services” will be selected by default. Leave it that way. Go to the “BOOT.INI” tab. In the Boot Options choose “/SAFEBOOT” and any one of the safeboot options. Hit Apply. If you go back to the General tab, you will notice that the option selected is no longer “Normal startup” but “Selected Startup”. That’s fine. Hit Ok. You will be prompted to restart your computer. Do so. If you’re lucky, Windows will restart in Safe Mode.

http://forums.cnet.com/5208-10149_102-0.ht...ssageID=1364848

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 mreasyrider

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Posted 25 February 2009 - 07:52 AM

SFC.EXE did not do anything to repair the problem. Stops at exactly the same place. If I remove the file it stops at then it stops at the next one in line which is mup.sys :thumbsup:

#9 hamluis

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Posted 25 February 2009 - 11:06 AM

FWIW: If you are running sfc /scannow with a CD which does not match the SP level and Windows version of your system...no repairs will be initiated.

Louis




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