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can't see 'users' in task manager


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#1 hitpro

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Posted 22 February 2009 - 08:13 PM

i can't see any 'users' in my task manager. i don't know what happened.
i checked the internet on how to restore it (starting 'Terminal Services' in 'services.msc'), and got a message saying that "Terminal Services services on Local Computer started then stopped..."

does anyone know what the problem can be?

a little additional info:
i found a file called "a.exe" on the desktop a few days ago and deleted it because i never downloaded it and my son says he doesn't remember downloading it. by the way, my son has been using the computer a lot lately so who knows what really happened. :thumbsup:

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#2 Charybdis

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Posted 22 February 2009 - 10:38 PM

Are looking for the users tab on your local pc or on a remote desktop connection.

if it is the local pc try going to the control panel, then users, then change way people log on and then enable fast user switching.

#3 hitpro

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Posted 23 February 2009 - 04:31 AM

hi.

yes, it's for my local machine.
ok, i tried the control panel thing but those options are already selected.

are we talking about the same thing? in the "Processes" tab the 'user name' column, and in the "Users" tab the 'user' is blank.

thanks

#4 Charybdis

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Posted 23 February 2009 - 06:21 PM

hello again, we are but in slightly different ways, but could you please try going back to the services manager
start->run->services.msc

then double click the fast user switching compatibility service and change it to automatic startup type and then start it and see what happens. If this fails there is a possibility of malware on the system causing the issue, especially considering you had an unknown exe appear on your desktop.

#5 Farbar

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Posted 23 February 2009 - 06:38 PM

That a.exe file is an email worm. You should get your computer checked anyway:

http://www.processlibrary.com/directory/files/a/

#6 hitpro

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Posted 23 February 2009 - 11:16 PM

thanks for the replies guys.

Charybdis: tried it again but got the same result.

farbar: thanks for the info

ok, it looks like i'm gonna have to get my pc checked for a virus or malware.

thanks

#7 Stang777

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Posted 24 February 2009 - 12:13 AM

ok, it looks like i'm gonna have to get my pc checked for a virus or malware.


Two good programs to do that with are Malwarebytes and SuperAntiSpyware, both are free. Good luck




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