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Worm.Alcra Variant


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#1 lillibette

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Posted 22 February 2009 - 05:14 PM

Hi, I am getting an error message upon start which says "WINDOWS cannot find 'C:\WINDOWS\Registration\xmqwyrks\winlogon.exe
When I click the X to close this error message, another error box comes up which says
"Could not load or fun 'C:\WINDOWS\Registration\xmqwyrks\winlogon.exe' specified in the registry. Make sure the file exists on your computer or remove the reference to the registry."

I have run the dds scan and attached the logs as instructed.

Any help you can provide would be greatly appreciated!

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#2 KoanYorel

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Posted 05 March 2009 - 10:41 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

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K
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#3 lillibette

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Posted 06 March 2009 - 08:59 PM

Thanks for your help!

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#4 Hoov

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Posted 07 March 2009 - 04:56 PM

Hello, welcome to SpywareHammer.

I go by Hoov, and I will be helping you with your problem. I must ask you to do a few things for me.

First, tell me everything that you have done, if anything, to try and fix this problem.

Second, please only use 1 forum to help clear up your problem. Posting on more than 1 and following instructions from more than 1 forum will cause those helping you to pull out thier hair.

Third, follow my instructions - If you can't for some reason, or if you don't understand something, please tell me. If you deviate from my instructions, tell me, it may make a difference on where we go.

Fourth, Have faith. I will do all I can to get your computer working, and if I can't - someone else here will know something else to try.

Now onto trying to fix your computer.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.


Run comboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix. Also make sure you close all your browsers just before the instructions tell you to start the scanner.

Please include the C:\ComboFix.txt in your next reply for further review.

Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall
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#5 lillibette

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Posted 08 March 2009 - 09:23 AM

Hi Hoov, nice to meet you and thank you for you help.
I was receiving help from someone in the Am I Infected forum so in response to the request of your step 1., I have included the log of what instructions he gave me and what has been done to my computer.
I am in the process of performing your steps 2 and 3 and will post again once that has been completed.
Again, Thank you so much for your time and assistance.
lillibette


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BleepingComputer.com _ Am I infected? What do I do? _ Windows error message on start
Posted by: lillibette Feb 18 2009, 09:35 PM
I am getting an error message upon start which says "WINDOWS cannot find 'C:\WINDOWS\Registration\xmqwyrks\winlogon.exe
Make sure you typed the name correctly, and then try again. To search for a file, click the start button, and then click SEARCH."
Can anyone help with this error message? Many thanks!

Posted by: garmanma Feb 19 2009, 08:44 AM
The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download http://www.besttechie.net/tools/mbam-setup.exe and save it to your desktop.
http://malwarebytes.gt500.org/mbam-setup.exe
http://www.majorgeeks.com/Malwarebytes_Ant...ware_d5756.html

Make sure you are connected to the Internet.
Double-click on mbam-setup.exe to install the application.
When the installation begins, follow the prompts and do not make any changes to default settings.
When installation has finished, make sure you leave both of these checked:
Update Malwarebytes' Anti-Malware
Launch Malwarebytes' Anti-Malware
Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
If an update is found, the program will automatically update itself.
Press the OK button to close that box and continue.
If you encounter any problems while downloading the updates, manually download them from http://malwarebytes.gt500.org/mbam-rules.exe and just double-click on mbam-rules.exe to install.
On the Scanner tab:
Make sure the "Perform Quick Scan" option is selected.
Then click on the Scan button.
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
Click on the Show Results button to see a list of any malware that was found.
Make sure that everything is checked, and click Remove Selected.
When removal is completed, a log report will open in Notepad.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/



Posted by: lillibette Feb 19 2009, 01:21 PM
Ok, I have done everything you've suggested. I have AVG which I disabled and that seemed to help the issue of confusion when running MBAM. Typically I would always get 8 or 9 infected files over and over, regardless of the number of times I ran MBAM. Today I got zero, once AVG was disabled. Once I was finished the MBAM scan, I rebooted and :-( the same error box (as explained above) is still popping up! Any more advice?
Thx !


Posted by: garmanma Feb 19 2009, 01:29 PM

Please update mbam and select FULL Scan
Run the scan, Remove selected and reboot
Post the log for review


Posted by: lillibette Feb 19 2009, 06:32 PM
Malwarebytes' Anti-Malware 1.34
Database version: 1779
Windows 5.1.2600 Service Pack 2

2/19/2009 6:29:13 PM
mbam-log-2009-02-19 (18-29-13).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 138982
Time elapsed: 45 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Above is the report after MBAM was updated and a full scan performed.
Now what ?
:- )
Thx
P.S. When I click off the error box (as mentioned above) I get another error box with a yellow yield sign and exclamation mark with DESKTOP in the blue band across the top. The error message in this box says "Could not load or fun 'C:\WINDOWS\Registration\xmqwyrks\winlogon.exe' specified in the registry. Make sure the file exists on your computer or remove the reference to the registry."


Posted by: garmanma Feb 20 2009, 05:43 PM
ATF
Please download http://www.atribune.org/ccount/click.php?id=1 by Atribune & save it to your desktop.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.
If you use Firefox browser click Firefox at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser click Opera at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with http://www.superantispyware.com/
Double-click SUPERAntiSypware.exe and use the default settings for installation.
An icon will be created on your desktop. Double-click that icon to launch the program.
If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from http://www.superantispyware.com/definitions.html. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
In the Main Menu, click the Preferences... button.
Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program.
Do not run a scan just yet.
Reboot your computer in "http://www.computerhope.com/issues/chsafe.htm" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
On the left, make sure you check C:\Fixed Drive.
On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
Make sure everything has a checkmark next to it and click "Next".
A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
If asked if you want to reboot, click "Yes" and reboot normally.
To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.



Posted by: lillibette Feb 20 2009, 09:28 PM
Ok, yep, that took a while! :- ) Here is the log from SAS


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/20/2009 at 09:19 PM

Application Version : 4.25.1012

Core Rules Database Version : 3769
Trace Rules Database Version: 1729

Scan type : Complete Scan
Total Scan Time : 01:51:44

Memory items scanned : 220
Memory threats detected : 0
Registry items scanned : 6079
Registry threats detected : 3
File items scanned : 67403
File threats detected : 1

Adware.MyWebSearch/FunWebProducts
HKU\S-1-5-21-3138902052-692511197-3660026087-1006\SOFTWARE\FunWebProducts
HKCR\CLSID\{9AFB8248-617F-460d-9366-D71CDEDA3179}
HKCR\CLSID\{9AFB8248-617F-460d-9366-D71CDEDA3179}\TreatAs

Worm.Alcra Variant
C:\WINDOWS\SYSTEM32\TASKKILL.COM



Posted by: garmanma Feb 21 2009, 09:28 PM
I can see it. It's a stubborn one. Try this



Please download http://download.drweb.com/drweb+cureit/, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "http://www.computerhope.com/issues/chsafe.htm" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:

Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).
If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
When complete, click Select All, then choose Cure > Move incurable.
(This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
Now put a check next to Complete scan to scan all local disks and removable media.
In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
In the top menu, click file and choose save report list.
Save the DrWeb.csv report to your desktop.
Exit Dr.Web Cureit when done.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)



Posted by: lillibette Feb 21 2009, 11:19 PM
I have a feeling that didn't work like it was supposed to.
It was prompting me to remove ALL other firewall and spam protection programs and i did not do that but went ahead with it anyways. Would that matter? At this point I have AVG, Malwarebytes, ATF Cleaner AND Super Antispy downloaded.
Anyhow, here is all the report came up with:

"xxphtera.dat;C:\DOCUME~1\Amy\LOCALS~1\Temp;Trojan.NtRootKit.1100;Invalid path to file ;"


Posted by: garmanma Feb 22 2009, 03:13 PM

QUOTE
It was prompting me to remove ALL other firewall and spam protection programs


Were you in Safemode?
We have some tools that may prompt you to turn off or disable your security tools, but never remove them
It looks like your best choice is to submit a HJT log:
--------------------------------------

Please read the pinned topic titled "http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/ forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your log in the thread titled "http://www.bleepingcomputer.com/forums/t/176012/post-in-this-thread-when-you-havent-received-an-answer-in-five-days/".


Posted by: lillibette Feb 22 2009, 04:30 PM
Yes, I was in safe mode. Thank you for all the help you've given me.
Even though the initial problem has not been corrected, after your advice with all the cleaning tools ect., my machine is running much faster! Thank you for your time :- )


Posted by: garmanma Feb 23 2009, 03:16 PM
Since you now have a HJT log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "http://www.bleepingcomputer.com/forums/topic14717.html".

To avoid confusion, I am closing this topic.


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#6 lillibette

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Posted 08 March 2009 - 09:49 AM

Running the Combofix seems to have solved my problem, which just made my day!
I have still included the Combo Fix log for you.
Thanks so much!
lil

Attached Files



#7 Hoov

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Posted 08 March 2009 - 11:00 AM

I don't want to burst your bubble, but don't get to excited yet. If your problems have resolved themselves, take a day and run your computer normally. Do everything you normally would. Then if your computer is still running good, come on back and let me know. Then we can do some cleanup, I can impart some knowledge, and we can call it good.
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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#8 lillibette

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Posted 08 March 2009 - 11:22 AM

Thanks, I'll be in touch!
lil

#9 lillibette

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Posted 10 March 2009 - 08:27 AM

Hi Hoov,
Okay, I've been running my computer for a couple days now and I'm no longer getting the error message boxes upon start, but am now getting an error messaae when I close down a website page. The error message says "The instruction at "0x2753c390" referenced memory at "0x2753c390". The memory could not be "read".
Click on OK to terminate the program.
What to do now?
Thanks a lot,
lil

#10 Hoov

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Posted 10 March 2009 - 11:43 AM

I need you to go to the administration tools in XP. They are in the Control Panel. Open the Admin tools, then open the event viewer. Over on the left hand side and click on System. Then up at the top click on Action and then click on Save Events As, type in system as the file name, make sure file type EVT is selected, and then navigate so it will save the file to your desktop, then click save. Over on the left hand side and click on Application. Then up at the top click on Action and then click on Save Events As, type in application as the file name, make sure file type EVT is selected, and then navigate so it will save the file to your desktop, then click save. Zip them both up into a single zip file, post them back here in your next reply as attachments.
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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#11 lillibette

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Posted 10 March 2009 - 12:36 PM

I am not sure how to save as zipped file ?

#12 Hoov

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Posted 10 March 2009 - 01:43 PM

Take a look at this, How to create and extract a Zip File in Windows ME/XP/2003
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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#13 lillibette

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Posted 10 March 2009 - 04:11 PM

Ok, I think I've done that right!
Thanks!

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#14 Hoov

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Posted 10 March 2009 - 04:32 PM

Well you did it right, but it didn't help. Try doing a windows update.
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#15 lillibette

lillibette
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Posted 11 March 2009 - 04:25 PM

Ok, did that, now what would you like me to do?




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