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Help! AVG is finding Viruses but is not able to remove and/or heal all of them


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#1 stuartdj_x

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Posted 22 February 2009 - 04:37 PM

AVG (Free version) is finding Viruses on my computer but is not able to remove and/or heal all of them.

My operating system is XP Media Center and my AVG version is 8.0.237. I've attempted to recover/remove the viruses with AVG (to include reboots as requested by AVG) but the viruses remain. How do I get rid of ALL the viruses?

The following are the messages for my last scan. Thanks in advance!

Also I now get an error on windows boot up for MOM.EXE.....

"E:\System Volume Information\_restore{0BDDD401-D460-4347-AB5E-E48DFF943F41}\RP265\A0073051.sys";"Trojan horse DDoS.K";"Moved to Virus Vault"
"E:\WINDOWS\system32\cacls.exe";"Virus found Win32/Heur";"Object is in whitelist"
"E:\WINDOWS\system32\help.exe";"Virus found Win32/Heur";"Object is in whitelist"
"E:\WINDOWS\system32\dfrgfat.exe";"Virus found Win32/Heur";"Object is in whitelist"
"E:\WINDOWS\system32\driverquery.exe";"Virus found Win32/Heur";"Object is in whitelist"
"E:\WINDOWS\system32\eventvwr.exe";"Virus found Win32/Heur";"Object is in whitelist"
"E:\WINDOWS\system32\label.exe";"Virus found Win32/Heur";"Object is in whitelist"
"E:\WINDOWS\system32\mpnotify.exe";"Virus found Win32/Heur";"Object is in whitelist"
"E:\WINDOWS\system32\msdtc.exe";"Virus found Win32/Heur";"Object is in whitelist"
"E:\WINDOWS\system32\netsh.exe";"Virus found Win32/Heur";"Object is in whitelist"
"E:\WINDOWS\system32\odbcad32.exe";"Virus found Win32/Heur";"Object is in whitelist"
"E:\WINDOWS\TEMP\BN3.tmp";"Virus identified Win32/Agent.AO";"Moved to Virus Vault"
"E:\WINDOWS\system32\scrnsave.scr";"Virus found Win32/Heur";"Object is in whitelist"
"E:\WINDOWS\system32\sfc.exe";"Virus found Win32/Heur";"Object is in whitelist"
"E:\WINDOWS\system32\sstext3d.scr";"Virus found Win32/Heur";"Object is in whitelist"
"E:\WINDOWS\system32\utilman.exe";"Virus found Win32/Heur";"Object is in whitelist"
"E:\WINDOWS\system32\winver.exe";"Virus found Win32/Heur";"Object is in whitelist"
"E:\WINDOWS\Temp\BN3.tmp (3364)";"Virus identified Win32/Agent.AO";"Moved to Virus Vault"

Warnings
"E:\Documents and Settings\Sturat\Cookies\sturat@ad.yieldmanager[1].txt";"Found Tracking cookie.Yieldmanager";"Moved to Virus Vault"
"E:\Documents and Settings\Sturat\Cookies\sturat@ad.yieldmanager[1].txt:\ad.yieldmanager.com.539b0606";"Found Tracking cookie.Yieldmanager";"Moved to Virus Vault"
"E:\Documents and Settings\Sturat\Cookies\sturat@ad.yieldmanager[1].txt:\ad.yieldmanager.com.830b6f08";"Found Tracking cookie.Yieldmanager";"Moved to Virus Vault"
"E:\Documents and Settings\Sturat\Cookies\sturat@ad.yieldmanager[1].txt:\ad.yieldmanager.com.8a47878";"Found Tracking cookie.Yieldmanager";"Moved to Virus Vault"
"E:\Documents and Settings\Sturat\Cookies\sturat@ad.yieldmanager[1].txt:\ad.yieldmanager.com.b68f2b7b";"Found Tracking cookie.Yieldmanager";"Moved to Virus Vault"
"E:\Documents and Settings\Sturat\Cookies\sturat@ad.yieldmanager[1].txt:\ad.yieldmanager.com.ff92306";"Found Tracking cookie.Yieldmanager";"Moved to Virus Vault"
"E:\Documents and Settings\Sturat\Cookies\sturat@advertising[2].txt";"Found Tracking cookie.Advertising";"Moved to Virus Vault"
"E:\Documents and Settings\Sturat\Cookies\sturat@advertising[2].txt:\advertising.com.1820df7a";"Found Tracking cookie.Advertising";"Moved to Virus Vault"
"E:\Documents and Settings\Sturat\Cookies\sturat@advertising[2].txt:\advertising.com.525a5fb9";"Found Tracking cookie.Advertising";"Moved to Virus Vault"
"E:\Documents and Settings\Sturat\Cookies\sturat@advertising[2].txt:\advertising.com.203aa218";"Found Tracking cookie.Advertising";"Moved to Virus Vault"
"E:\Documents and Settings\Sturat\Cookies\sturat@advertising[2].txt:\advertising.com.b624fa46";"Found Tracking cookie.Advertising";"Moved to Virus Vault"
"E:\Documents and Settings\Sturat\Cookies\sturat@advertising[2].txt:\advertising.com.f62113d5";"Found Tracking cookie.Advertising";"Moved to Virus Vault"
"E:\Documents and Settings\Sturat\Cookies\sturat@atdmt[2].txt";"Found Tracking cookie.Atdmt";"Moved to Virus Vault"
"E:\Documents and Settings\Sturat\Cookies\sturat@atdmt[2].txt:\atdmt.com.b3e33b5f";"Found Tracking cookie.Atdmt";"Moved to Virus Vault"
"E:\Documents and Settings\Sturat\Cookies\sturat@atdmt[2].txt:\atdmt.com.ce59db3e";"Found Tracking cookie.Atdmt";"Moved to Virus Vault"
"E:\Documents and Settings\Sturat\Cookies\sturat@doubleclick[1].txt";"Found Tracking cookie.Doubleclick";"Moved to Virus Vault"
"E:\Documents and Settings\Sturat\Cookies\sturat@doubleclick[1].txt:\doubleclick.net.bf396750";"Found Tracking cookie.Doubleclick";"Moved to Virus Vault"
"E:\WINDOWS\system32\config\systemprofile\Cookies\system@atdmt[2].txt";"Found Tracking cookie.Atdmt";"Moved to Virus Vault"
"E:\WINDOWS\system32\config\systemprofile\Cookies\system@atdmt[2].txt:\atdmt.com.b3e33b5f";"Found Tracking cookie.Atdmt";"Moved to Virus Vault"
"E:\WINDOWS\system32\config\systemprofile\Cookies\system@msnportal.112.2o7[1].txt";"Found Tracking cookie.2o7";"Moved to Virus Vault"
"E:\WINDOWS\system32\config\systemprofile\Cookies\system@msnportal.112.2o7[1].txt:\msnportal.112.2o7.net.7225be6f";"Found Tracking cookie.2o7";"Moved to Virus Vault"



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#2 DaChew

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Posted 22 February 2009 - 07:11 PM

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/
Chewy

No. Try not. Do... or do not. There is no try.

#3 stuartdj_x

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Posted 22 February 2009 - 09:19 PM

Chewy,
Thanks for the help, very much appreciated.

Here is what mbam had to say....

Malwarebytes' Anti-Malware 1.34
Database version: 1795
Windows 5.1.2600 Service Pack 3

2/22/2009 8:16:41 PM
mbam-log-2009-02-22 (20-16-41).txt

Scan type: Quick Scan
Objects scanned: 70728
Time elapsed: 3 minute(s), 46 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 2
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 9

Memory Processes Infected:
E:\Documents and Settings\Sturat\reader_s.exe (Trojan.Agent) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\synsend (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\restore (Rootkit.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Protect (Rootkit.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\reader_s (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\services (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.UserInit) -> Bad: (E:\WINDOWS\system32\userinit.exe,E:\WINDOWS\TEMP\init.exe,E:\WINDOWS\system32\regwiz.exe,E:\WINDOWS\system32\gcc.exe,E:\WINDOWS\system32\undname.exe,) Good: (userinit.exe) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
E:\WINDOWS\system32\5.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
E:\WINDOWS\system32\6.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
E:\WINDOWS\system32\7.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
E:\WINDOWS\system32\8.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
E:\WINDOWS\system32\9.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
E:\WINDOWS\system32\A.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
E:\WINDOWS\system32\C.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
E:\WINDOWS\system32\F.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
E:\Documents and Settings\Sturat\reader_s.exe (Trojan.Agent) -> Quarantined and deleted successfully.



#4 DaChew

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Posted 22 February 2009 - 09:47 PM

Please read this post about virut

http://www.bleepingcomputer.com/forums/ind...t&p=1145854

and

Ok Folks heres the news that you really dont want to be hearing if a system is infected with the recent evo's of Virut PE infector then no software will be able to clean it sucessfully if run from the infected system.

In short there is no quick 1 hit recovery from Virut...if any one claims to do this then they are misleading you.
Please bear in mind just because the AV's know the signature of a Virus it does not equate automatically to them being able to remove it from an active infection.
These most recent PE infectors are really driving that point home but some of you will have been experiencing this first hand


Right can the most recent Virut strains be removed,yes is the answer but inorder to achieve this then the amount of time and effort+tools that will need to be invested then it would be better to reformat and reinstall the computer from scratch.
This is my standard advice to anyone who is wrestling with a Virut infection currently.... full blooded R&R time!!!

That said some will still want to know how it can be done so here comes the current working solution and short explaination for actions.

You need either a live CD such as BartPE/Ultimate Boot to boot from or a 2nd pc to slave the infected pc to.
If you have niether then it's a no go folks.Virut will reinstall as quick as you can eradicate it when attempting removal from within the same OS.

When you have your 2nd enviroment to work from available.Run Dr Web Cure-IT(updated to most recent database).

You will need Cure-IT to scan every last thing on the infected PC so you will have to configure it to do so because running by default settings it will only run a quick scan(limited coverage).

Every last PE file will need to be disinfected so full scan is the only option!

Once this has been encomplished you will need to run an OS repair install to get OS integrity restored.

And the final bits of TLC,all installed software will need to be uninstalled and then reinstalled inorder to restore total software integrity.

This is an absolutely massive amount of work to be done there folks unfortunetly but it is possible.....but seriously tho reformat and reinstall is so much quicker!


--------------------

Ade Gill
Malwarebytes Researcher


Chewy

No. Try not. Do... or do not. There is no try.




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