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Files are disappearing from folders on my desktop.


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11 replies to this topic

#1 ianric

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Posted 22 February 2009 - 08:53 AM

I am having a problem with files disappearing from folders on my desktop. It happens to a range of files, text, pictures and MP3s. It is almost as if they disappear overnight but I suppose it happens as the computer shuts down. Nobody has access to my computer except the cat but I don't think it's him.

Can anybody help? :thumbsup:

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#2 Guest_superbird_*

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Posted 22 February 2009 - 08:57 AM

Hi,

Welcome here. :thumbsup:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

#3 ianric

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Posted 22 February 2009 - 11:02 AM

Hi Superbird, thanks for that. I have scanned and the first one came up with this :-

Malwarebytes' Anti-Malware 1.34
Database version: 1792
Windows 5.1.2600 Service Pack 3

22/02/2009 14:45:03
mbam-log-2009-02-22 (14-45-03).txt

Scan type: Quick Scan
Objects scanned: 66938
Time elapsed: 3 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\tbsb08131.tbsb08131toolbar (Adware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Dominique\Local Settings\Application Data\dnluecs_navps.dat (Adware.Navipromo.H) -> Quarantined and deleted successfully.
C:\Documents and Settings\Dominique\Local Settings\Application Data\dnluecs_nav.dat (Adware.Navipromo.H) -> Quarantined and deleted successfully.
C:\Documents and Settings\Dominique\Local Settings\Application Data\dnluecs.dat (Adware.Navipromo.H) -> Quarantined and deleted successfully.

The second scan didn't find anything.

I had scanned with clamwin which found a bunch of google desktop files which were listed as access denied. Could this be the problem?

Ianric

#4 Guest_superbird_*

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Posted 22 February 2009 - 11:10 AM

Hi,

Well, I can't say exactly what the problem is causing, but you are infected.

Please do a new full scan with MBAM. Post the logfile in your next reply.
Do you still have problems?

#5 ianric

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Posted 22 February 2009 - 02:22 PM

Hi Superbird,
It has taken a while because I went and scanned the external hard drives as well, just in case there was something that would pop out and re-infect.
Below is the log :-

Malwarebytes' Anti-Malware 1.34
Database version: 1792
Windows 5.1.2600 Service Pack 3

22/02/2009 18:43:54
mbam-log-2009-02-22 (18-43-54).txt

Scan type: Full Scan (C:\|D:\|F:\|)
Objects scanned: 413694
Time elapsed: 1 hour(s), 43 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Hope this is ok.

Regards Ianric

#6 Guest_superbird_*

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Posted 22 February 2009 - 02:24 PM

Hi,

That one seems clean, but I recommend you to do this:

Please use the Internet Explorer browser (or FireFox with IETab), and do an online scan with Kaspersky Online Scanner

Note: If you have used this particular scanner before, you MAY HAVE TO UNINSTALL the program through Add/Remove Programs before downloading the new ActiveX component

Click Yes, when prompted to install its ActiveX component.
(Note.. for Internet Explorer 7 users: If at any time you have trouble with the "Accept" button of the license, click on the "Zoom" tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license has been accepted, reset to 100%.)
The program launches and downloads the latest definition files.
  • Once the files are downloaded click on Next
  • Click on Scan Settings and configure as follows:
    • Scan using the following Anti-Virus database:
      • Extended
    • Scan Options:Scan Archives
      Scan Mail Bases
  • Click OK and, under select a target to scan, select My Computer
When the scan is done, in the Scan is completed window (below), any infection is displayed.
There is no option to clean/disinfect, however, we need to analyze the information on the report.
Posted Image
Posted Image
To obtain the report:
Click on: Save Report As (above - red blinking arrow)
Next, in the Save as prompt, Save in area, select: Desktop
In the File name area, use KScan, or something similar
In Save as type, click the drop arrow and select: Text file [*.txt]
Then, click: Save
Please post the Kaspersky Online Scanner Report in your reply.

#7 ianric

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Posted 22 February 2009 - 03:51 PM

Hi Superbird,

I am scanning with Kaspersky but it is going quite slowly. I have an early start tomorrow morning so I may have to go to bed. Sometimes I wake up during the night in which case I will check to see how it's going. Otherwise I wil either post it early tomorrow morning or tomorrow night.

Thank you for your assistance.

Ianric

#8 Guest_superbird_*

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Posted 23 February 2009 - 05:49 AM

Hi,

That's all right. I'll wait for your reply. :thumbsup:

#9 ianric

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Posted 23 February 2009 - 04:12 PM

Hi, everything came up ok, here is the log :-

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7 REPORT
Monday, February 23, 2009
Operating System: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Sunday, February 22, 2009 19:38:06
Records in database: 1831354
--------------------------------------------------------------------------------

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - My Computer:
A:\
C:\
D:\
F:\

Scan statistics:
Files scanned: 370205
Threat name: 0
Infected objects: 0
Suspicious objects: 0
Duration of the scan: 03:30:32

No malware has been detected. The scan area is clean.

The selected area was scanned.


Malwarebytes' Anti-Malware 1.34
Database version: 1792
Windows 5.1.2600 Service Pack 3

22/02/2009 18:43:54
mbam-log-2009-02-22 (18-43-54).txt

Scan type: Full Scan (C:\|D:\|F:\|)
Objects scanned: 413694
Time elapsed: 1 hour(s), 43 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Which is really strange as some more files have disappeared. The trouble is you know the files have gone because you have an empty folder but you cannot remember the names of them to use the search option. Maybe I should run a file recovery program to see if they appear there. What do you think ?

bleep of a day hitting the sack.

Thanks for your help.

Ianric

#10 Guest_superbird_*

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Posted 24 February 2009 - 04:15 AM

Hi,

Are there still files appearing?
You have had an infection, but now it should be over, as the logs are clean.
Please let me know. :thumbsup:

#11 ianric

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Posted 24 February 2009 - 02:27 PM

Hi Superbird

Thank you for your help in getting us through this. I don't think there are any more gone missing now so maybe it has cleared although I am having trouble with my web site in that it is difficult to get into it that sort of happened at the same time as the missing files. Some days it will not load and I cannot update it and then it will be just fine. Will the host be running their own anti virus or is there something I can check it out with.

Thanks Ianric

#12 Guest_superbird_*

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Posted 24 February 2009 - 02:31 PM

Hi,

First do this:

1. Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)1. Turn off System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
2. Restart your computer.

3. Turn ON System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.
[/list]System Restore will now be active again.

2. Go to the Windows update site and download and install all available updates, so your computer is prtected against malware.

3. Read this page To prevent yourself against re-infection.

4. You can delete all used tools and programs.


About your website: I recommend you to contact your hosting company, and tell them you were infected. Maybe they can do something. :thumbsup:




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