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Install/uninstall Windows Live Messenger


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#1 Neelsc

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Posted 21 February 2009 - 11:22 PM

Not sure whether this is the correct place to post this problem, but I'll plod on anyway.

I had windows Live Messngr (2009) installed and everything was running fine. Then I was asked to upgrade to the newest version and everything went kaput. The update would not install and I lost messenger entirely. I was told that the older version of messenger could not be removed. Contacting support resulted in loads of options to try, none of which was very clear to follow. Tried to remove Windows Live Essentials via the 'Add/remove' option on my pc but it just won't budge! (That's the only way I can describe it). I was running Windows XP SP3 and was advised to uninstall SPŁ, which I did only to add a host of other "troubles". I don't use messenger an awful lot per se, but I do like its easy access to my hotmail a/c. Am actually fed up with the whole Windows Live thing, but need lots of help to know just what to do now?

All help/comments/thoughts would be much appreciated. Any instructions...step by step please if possible!

Thanks in advance....

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#2 Delta16

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Posted 23 February 2009 - 02:11 PM

Try repairing Windows Live, Post if it works or not.

1. In the notification area of the taskbar, click the Messenger icon, and then click Exit. (only if windows live is opened)
2. On the taskbar, click Start, and then click Control Panel.
3. Double-click Add or Remove Programs.
4. Under Currently installed programs, click Windows Live Messenger, and then click Change.
5. Click Repair.

~Delta

#3 Neelsc

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Posted 23 February 2009 - 09:50 PM

Thanks for replying to my query. Actually I did not need to folow your instructions as I solved the problem myself yesterday evening. I kept getting the message that:quote "The older version of Messenger cannot be removed", and though there had been no problem previously in upgrading this application umpteen times, I eventually realised that I still had messenger 7.5 installed(many, many moons ago). Anyway I decided to remove this and once removed, BINGO, no further problem installing the new live Messenger.

This was a very hit-and-miss sort of thing, but it gave the required result!

Thanks for your help......BTW, I had tried what you said, previously, but for some reason unbeknownst to me, I just could not remove/repair Windows Live in the way you mentioned. My computer would not let me do it!

Neela.




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