Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computer freezing on internet access


  • Please log in to reply
6 replies to this topic

#1 fyoung

fyoung

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:10:22 PM

Posted 21 February 2009 - 08:35 PM

I have a Windows XP Pro with SP3 computer that I built, It is about 4 years old. It has an Intel Celeron 2.4ghz processor, 1gb ram, an 80 gb hdd and a 350wt pwr supply. It has suddenly started just freezing up while in use, usually while on the internet or checking emails. It doesnt show any error messages. I've checked Event Viewer but there are no error alerts at all.
I took it outside to blow the dust out, I reseated the ram chip and it still randomly froze. I took the 1gb ram chip out and put in the older 256mb ram I previously had to see if it still froze and it does. It will usually work for about two hours then locks up. When it is running, the cpu fan is running and the power supply fan is running.
I have ran virusscans and nothing has been found. I searched through the forums here to see if there was an appropriate topic and hope this post on this topic is OK.
I do work in the IT field but am stumped by this issue and seek your advice.
thanks, Frank

BC AdBot (Login to Remove)

 


#2 jon0111387

jon0111387

  • Members
  • 40 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:22 PM

Posted 22 February 2009 - 12:09 AM

Have you recently added any new software/hardware? Does it only do it when your trying to access the internet?

You can try a system restore to a time you knew when the computer was functionly properly. Or you try "Last known good configuration" in the boot options.

#3 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,802 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:07:22 PM

Posted 22 February 2009 - 03:34 AM

What are the CPU temperatures running at?

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 hamluis

hamluis

    Moderator


  • Moderator
  • 56,541 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:09:22 PM

Posted 22 February 2009 - 08:28 AM

After you've responded to the previous queries...

Have you done any scans for possible malware situations?

Please try a couple of these free online scanners to see if anything has slipped by your protection:
(Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully)

http://www.pandasecurity.com/homeusers/solutions/activescan/
http://us.mcafee.com/root/mfs/default.asp
http://housecall.trendmicro.com
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

http://www.kaspersky.com/virusscanner Scan Only - no removal


If you find that you're infected (or the scan doesn't complete or closes unexpectedly), I suggest that you consider posting in the Am I Infected forum located here: http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

Louis

#5 fyoung

fyoung
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:10:22 PM

Posted 22 February 2009 - 11:43 AM

Thanks for the replies. I have not added any new hardware or software. I do not know what the CPU temp is, I don't have a program to check that. I have scanend it with malwarebytes (which I first learned about here - thanks) but it does not report finding anything. I will have to install the recovery console to try the Known Last Good Config.
Additionally, today I changed the bios to boot from the second HHD which I was running win98 on to see if it would lock up also and it did after just a few minutes. The computer had been off all night (about 6 hours). I was hoping to be able to run a checkdsk on the primary HDD.
I'm wondering how to know if it could be the CPU, which I reseated the heatsink and fan after cleaning dust out. Or if it could be a Motherboard issue. I have also reseated the 1gb ram chip to see if it would respond better but it didn't. I removed it and put the older 256mb ram chip back because it at least function for a short while with it versus the 1gb ram chip.
I am using my work laptop right now to search for assistance and I will check back later today. Thanks

#6 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,802 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:07:22 PM

Posted 22 February 2009 - 11:54 AM

Did you reapply thermal compound when you reassembled the heat sink and fan assembly to the CPU? If not this could be causing a overheating problem.

If you are going to reapply thermal compound be sure to clean both the heatspreader on the PCU and the heat sink. You can use a credit card to scrape the surface, and alcohol can be used to clean the residue. You only need an amount about the size of a grain of rice.

Edited by dc3, 22 February 2009 - 12:18 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 jon0111387

jon0111387

  • Members
  • 40 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:22 PM

Posted 22 February 2009 - 01:36 PM

You can try placing the RAM in a different DIMM slot.

What software do you have installed on your computer? It might be a conflict in software.

If you have a Windows Install CD slipstreamed with SP3 you can run system file checker (sfc.exe).

How to slipstream a Windows Installation CD.
http://www.online-tech-tips.com/windows-xp/slipstream-xp/

How to use sfc.exe
http://support.microsoft.com/kb/310747

If you really want to try and get it fixed you can un-install none core hardware/software. Last resort :thumbsup:

Does it freeze randomly? Having a more descriptive knowing of the issue can help figure out the problem better.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users