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Windows has closed a programme to help protect my computer


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6 replies to this topic

#1 Lindamc

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Posted 21 February 2009 - 02:52 PM

Hi guys

I have previously been corresponding with Boopme regarding this, who has helped me identify that the following is not down to malware. She has now asked me to post this message in this forum.

While starting up my computer I received the following message


To help protect your computer, Windows has closed this programme

Name: Registry Editor

Publisher: Microsoft Corporation

The error report contents were as follows

C:\DOCUM~1\LINDAM~1\LOCALS~1\TEMP\WER.2323.dir00\regedit.exe.mdmp
C:\DOCUM~1\LINDAM~1\LOCALS~1\TEMP\WER.2323.dir00\appcompat.txt


Are you able to advise what this is or why it appeared. I haven't been touching the registry files (I wouldnt know how to).

Boopme had previously mentioned running SCANNOW but advised that as I dont have a Windows XP disc (this was never given to me when I bought my computer - which is why I cant upgrade to XP 3), not to run it as it would probably ask me for this.

Although my computer seems to be running fine, is this something that needs fixed? If so, can you help me do it. I would need the 'idiot' guide as I dont know anything about registry files and only know enough about computers to get by.

Many thanks for any help you can give me.

Linda

P.S.

Just to add, when I turned on my computer today I received the following error:

Media Center Receiver Service encountered a problem and needed to close.

Error signature

szAppName : ehrecvr.exe szAppVer : 5.1.2715.3011 szModName : unknown
szModVer : 0.0.0.0 offset : 9fb924e1

The technical information said the following files will be included in this report

C:\DOCUME~1\LINDAM~1\LOCALS~1\Temp\WER968d.dir00\ehrecvr.exe.mdmp
C:\DOCUME~1\LINDAM~1\LOCALS~1\Temp\WER968d.dir00\appcompat.txt

When I click the close button it just keeps on popping up and a reboot has not helped. I am no stuck with this window that I cant get rid of.

Please help.

Edited by Lindamc, 22 February 2009 - 09:24 AM.


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#2 Budapest

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Posted 26 February 2009 - 01:08 AM

Boot your computer into Safe Mode.

How to start Windows in Safe Mode

Once in Safe Mode, run Check-Disk:

Right click on the C drive in Explorer and go Properties > Tools > Check Now (under Error Checking). Check both boxes then click "Start Now". A message will pop up saying that Error Checking will run after you restart the computer. Restart the computer and Error Checking will run automatically after the restart. After itís finished it will restart into Windows automatically.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Lindamc

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Posted 27 February 2009 - 08:49 PM

Hi Budapest,

Thanks for your reply.

Prior to running Check Disk the problem I had with Windows Media Centre error message had went away.

However I ran check disk.

Can you let me know if there is anything else to do? Is the problem now fixed?

Thanks

Linda

#4 Budapest

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Posted 28 February 2009 - 12:24 AM

There's no way to know if it's fixed, other than to keep an eye on it and see if the problem resurfaces.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 Lindamc

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Posted 28 February 2009 - 11:12 AM

Ok will do, thanks for your help

Linda

#6 Lindamc

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Posted 08 March 2009 - 07:58 AM

Hi Budapest

Everything going great with pc, but when I turned on the pc this morning i got the following

Registry Editor encountered a probem and needed to close

Error Signature

szAppName : regedit.exe szAppVer : 5.1.2600.2180 szModName : regedit.exe
szModVer : 5.1.2600.2180 offset : 00009abf

Error Report Contents

C:\DOCUME~1\LINDAM~1\LOCALS~1\Temp\WER45db.dir00\regedit.exe.mdmp
C:\DOCUME~1\LINDAM~1\LOCALS~1\Temp\WER45db.dir00\appcompat.txt


Although it doesnt appear to be causing me problems working with the pc (at the moment maybe), Im just wondering why I am getting these.

Any help or answers would be appreciated.

Linda

#7 Budapest

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Posted 08 March 2009 - 08:11 PM

See this link:

http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/

Go to Step 4 and analysis the following file:

C:\DOCUME~1\LINDAM~1\LOCALS~1\Temp\WER45db.dir00\regedit.exe.mdmp

Post back the results.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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