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computer said I didn't have permission to shut down


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2 replies to this topic

#1 ratty4u

ratty4u

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  • Local time:04:41 PM

Posted 21 February 2009 - 02:13 PM

When shutting down through Windows I received a message that I didn't have permission to shut down the computer. I shut it down hard, then when it rebooted it stayed on a blank black screen with a flashing cursor for a long time. I was afraid that something has infected my computer and changed settings or multiplied or something on startup. I don't think I have a script blocker and therefore didn't disable anything before running this report.

DDS (Ver_09-02-01.01) - NTFSx86
Run by Desktop Profile at 12:56:10.04 on Sat 02/21/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2039.1386 [GMT -6:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated)
FW: McAfee Personal Firewall *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Digital Media Reader\shwiconem.exe
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\2Wire\2PortalMon.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Lexmark 5200 series\lxbtbmgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Lexmark 5200 series\lxbtbmon.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\CyberLink\Power2Go\Power2Go.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Desktop Profile\Local Settings\Temporary Internet Files\Content.IE5\L02FX049\dds[1].scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\reader\activex\AcroIEHelper.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: NXIECatcher Class: {83b80a9c-d91a-4f22-8dcf-ea7204039f79} - c:\program files\xi\netxfer\NXIEHelper.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: NetXfer: {c16cbaac-a75c-4db5-a0dd-cdf5cafcdd3a} - c:\program files\xi\netxfer\NXToolBar.dll
uRun: [Power2GoExpress]
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [SunKistEM] c:\program files\digital media reader\shwiconem.exe
mRun: [<NO NAME>]
mRun: [SunJavaUpdateSched] c:\program files\java\j2re1.4.2_04\bin\jusched.exe
mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
mRun: [PRISMSVR.EXE] "c:\windows\system32\PRISMSVR.EXE" /APPLY
mRun: [2wSysTray] c:\program files\2wire\2PortalMon.exe
mRun: [mcagent_exe] c:\program files\mcafee.com\agent\mcagent.exe /runkey
mRun: [McENUI] c:\progra~1\mcafee\mhn\McENUI.exe /hide
mRun: [LXBTCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\LXBTtime.dll,_RunDLLEntry@16
mRun: [FaxCenterServer] "c:\program files\lexmark fax solutions\fm3032.exe" /s
mRun: [WinampAgent] "c:\program files\winamp\winampa.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [Lexmark 5200 series] "c:\program files\lexmark 5200 series\lxbtbmgr.exe"
IE: Download all by NetXfer - c:\program files\xi\netxfer\NXAddList.html
IE: Download by NetXfer - c:\program files\xi\netxfer\NXAddLink.html
IE: Download with GetRight - c:\program files\getright\GRdownload.htm
IE: Open With GetRight Browser - c:\program files\getright\GRdownload.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1234591844671
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0014-0002-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Notify: igfxcui - igfxsrvc.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\deskto~1\applic~1\mozilla\firefox\profiles\f7170dap.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - component: c:\documents and settings\desktop profile\application data\mozilla\firefox\profiles\f7170dap.default\extensions\{81bf1d23-5f17-408d-ac6b-bd6df7caf670}\components\XpcomOpusConnector.dll
FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll
FF - plugin: c:\program files\java\j2re1.4.2_04\bin\NPJava11.dll
FF - plugin: c:\program files\java\j2re1.4.2_04\bin\NPJava12.dll
FF - plugin: c:\program files\java\j2re1.4.2_04\bin\NPJava13.dll
FF - plugin: c:\program files\java\j2re1.4.2_04\bin\NPJava14.dll
FF - plugin: c:\program files\java\j2re1.4.2_04\bin\NPJava32.dll
FF - plugin: c:\program files\java\j2re1.4.2_04\bin\NPJPI142_04.dll
FF - plugin: c:\program files\java\j2re1.4.2_04\bin\NPOJI610.dll

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-2-13 64160]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-2-14 201320]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-1-18 950096]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2009-2-14 203280]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2009-2-14 359248]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2009-2-14 144704]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2009-2-14 695624]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-2-14 79304]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2009-2-14 35240]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-2-14 40488]
R3 SunkFilt32;Alcor Micro Corp - 3233;c:\windows\system32\drivers\Sunkfilt32.sys [2004-8-18 40956]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-2-14 33832]
S3 ProtoWall;ProtoWall Network Service;c:\windows\system32\drivers\protowall.sys --> c:\windows\system32\drivers\ProtoWall.sys [?]

=============== Created Last 30 ================

2009-02-21 01:58 <DIR> --d----- c:\program files\Trend Micro
2009-02-19 07:52 168,448 a------- c:\windows\system32\unrar.dll
2009-02-19 07:52 <DIR> --d----- c:\program files\K-Lite Codec Pack
2009-02-19 00:45 <DIR> --d----- c:\program files\MSECache
2009-02-18 21:55 <DIR> --d----- C:\GLF101.tmp
2009-02-18 21:55 <DIR> --d----- c:\program files\common files\SureThing Shared
2009-02-18 21:55 <DIR> --d----- c:\windows\MVUNINST
2009-02-18 21:55 <DIR> --d----- c:\program files\Memorex exPressit Label Design Studio
2009-02-18 07:07 126,976 a----r-- c:\windows\system32\lxbtsnls.dll
2009-02-18 07:07 139,264 a----r-- c:\windows\system32\lxbtcoin.dll
2009-02-18 07:07 15,104 ac------ c:\windows\system32\dllcache\usbscan.sys
2009-02-18 07:07 15,104 a------- c:\windows\system32\drivers\usbscan.sys
2009-02-18 07:07 87,040 ac------ c:\windows\system32\dllcache\wiafbdrv.dll
2009-02-18 07:07 87,040 a------- c:\windows\system32\wiafbdrv.dll
2009-02-18 07:06 <DIR> --d----- c:\docume~1\deskto~1\applic~1\FaxCtr
2009-02-17 00:17 266,360 a------- c:\windows\system32\TweakUI.exe
2009-02-17 00:17 160,217 a------- c:\windows\system32\PowerToysLicense.rtf
2009-02-17 00:16 <DIR> --d----- c:\program files\GetRight
2009-02-15 21:13 <DIR> --d----- c:\docume~1\deskto~1\applic~1\Xi
2009-02-15 21:12 <DIR> --d----- c:\program files\Xi
2009-02-15 20:28 <DIR> --d----- c:\program files\ExtractNow
2009-02-15 15:20 <DIR> --d----- c:\program files\WinSCP
2009-02-15 14:59 <DIR> --d----- c:\program files\dudez
2009-02-14 01:55 32,768 a------- c:\windows\system32\LXPRMON.DLL
2009-02-14 01:55 20,480 a------- c:\windows\system32\LXPMONUI.DLL
2009-02-14 01:55 339,968 a----r-- c:\windows\system32\IMGMAN32.DLL
2009-02-14 01:55 98,345 a----r-- c:\windows\system32\IMHOST32.DLL
2009-02-14 01:55 98,304 a----r-- c:\windows\system32\IM31XPNG.DEL
2009-02-14 01:55 69,632 a----r-- c:\windows\system32\IM31XTIF.DEL
2009-02-14 01:55 49,152 a----r-- c:\windows\system32\IM31IMG.DIL
2009-02-14 01:55 12,288 a------- c:\windows\system32\LXPMONRC.DLL
2009-02-14 01:55 <DIR> --d----- c:\program files\Lexmark Fax Solutions
2009-02-14 01:55 <DIR> --d----- c:\docume~1\alluse~1\applic~1\FaxCtr
2009-02-14 01:54 <DIR> --d----- c:\program files\ABBYY FineReader 5.0 Sprint
2009-02-14 01:51 <DIR> --d----- c:\program files\Lexmark 5200 Series
2009-02-14 01:51 <DIR> --d----- c:\program files\Lx_cats
2009-02-14 01:51 65,536 a----r-- c:\windows\system32\lxbtcfg.dll
2009-02-14 01:51 1,832 a----r-- c:\windows\system32\lxbtprod.ini
2009-02-14 01:51 26 a----r-- c:\windows\system32\lxbtprod.ver
2009-02-14 01:48 10,368 ac------ c:\windows\system32\dllcache\hidusb.sys
2009-02-14 01:48 10,368 a------- c:\windows\system32\drivers\hidusb.sys
2009-02-14 01:48 25,856 ac------ c:\windows\system32\dllcache\usbprint.sys
2009-02-14 01:48 25,856 a------- c:\windows\system32\drivers\usbprint.sys
2009-02-14 01:40 32,128 ac------ c:\windows\system32\dllcache\usbccgp.sys
2009-02-14 01:40 32,128 a------- c:\windows\system32\drivers\usbccgp.sys
2009-02-14 01:31 18 a------- C:\SYSREST
2009-02-14 01:27 <DIR> --d----- c:\program files\CONEXANT
2009-02-14 01:24 60 a------- c:\windows\system32\SYSDRV.DAT
2009-02-14 01:23 483,840 a------- c:\windows\system32\wzcsvc.dll
2009-02-14 01:23 52,736 a------- c:\windows\system32\wzcsapi.dll
2009-02-14 01:23 13,824 a------- c:\windows\system32\wowfaxui.dll
2009-02-14 01:21 8,192 a------- c:\windows\system32\tsbyuv.dll
2009-02-14 01:20 25,344 a------- c:\windows\system32\drivers\sonydcam.sys
2009-02-14 01:19 338,432 a------- c:\windows\system32\zipfldr.dll
2009-02-14 01:17 706,048 a------- c:\windows\system32\ntdll.dll
2009-02-14 01:11 <DIR> --d--r-- C:\Program Files
2009-02-14 01:11 <DIR> --d--r-- c:\documents and settings\all users\Documents
2009-02-14 01:10 <DIR> --d--r-- c:\windows\Offline Web Pages
2009-02-14 01:09 <DIR> -cdshr-- c:\windows\system32\dllcache
2009-02-14 01:02 272,128 -c------ c:\windows\system32\dllcache\bthport.sys
2009-02-14 01:01 1,846,400 -c------ c:\windows\system32\dllcache\win32k.sys
2009-02-14 01:01 2,145,280 -c------ c:\windows\system32\dllcache\ntkrnlmp.exe
2009-02-14 01:01 2,189,184 -c------ c:\windows\system32\dllcache\ntoskrnl.exe
2009-02-14 01:01 2,066,048 -c------ c:\windows\system32\dllcache\ntkrnlpa.exe
2009-02-14 01:01 2,023,936 -c------ c:\windows\system32\dllcache\ntkrpamp.exe
2009-02-14 00:59 203,136 -c------ c:\windows\system32\dllcache\rmcast.sys
2009-02-14 00:59 455,296 -c------ c:\windows\system32\dllcache\mrxsmb.sys
2009-02-14 00:59 2,364,472 -c------ c:\windows\system32\dllcache\WMVCore.dll
2009-02-14 00:59 333,952 -c------ c:\windows\system32\dllcache\srv.sys
2009-02-14 00:59 331,776 -c------ c:\windows\system32\dllcache\msadce.dll
2009-02-14 00:59 691,712 -c------ c:\windows\system32\dllcache\inetcomm.dll
2009-02-14 00:59 247,326 -c------ c:\windows\system32\dllcache\strmdll.dll
2009-02-14 00:59 337,408 -c------ c:\windows\system32\dllcache\netapi32.dll
2009-02-14 00:59 1,106,944 -c------ c:\windows\system32\dllcache\msxml3.dll
2009-02-14 00:51 <DIR> --d----- c:\windows\system32\scripting
2009-02-14 00:51 <DIR> --d----- c:\windows\l2schemas
2009-02-14 00:51 <DIR> --d----- c:\windows\system32\en
2009-02-14 00:51 <DIR> --d----- c:\windows\system32\bits
2009-02-14 00:49 <DIR> --d----- c:\windows\ServicePackFiles
2009-02-14 00:48 <DIR> --d----- c:\windows\network diagnostic
2009-02-14 00:46 <DIR> --d----- c:\windows\EHome
2009-02-14 00:39 701,440 -------- c:\windows\system32\drivers\ati2mtag.sys
2009-02-14 00:31 <DIR> --d----- c:\windows\system32\PreInstall
2009-02-14 00:31 26,488 a------- c:\windows\system32\spupdsvc.exe
2009-02-14 00:31 <DIR> --d-h--- c:\windows\$hf_mig$
2009-02-14 00:27 7,311 a------- c:\windows\system32\Config.MPF
2009-02-14 00:24 33,832 a------- c:\windows\system32\drivers\mferkdk.sys
2009-02-14 00:24 201,320 a------- c:\windows\system32\drivers\mfehidk.sys
2009-02-14 00:24 79,304 a------- c:\windows\system32\drivers\mfeavfk.sys
2009-02-14 00:24 40,488 a------- c:\windows\system32\drivers\mfesmfk.sys
2009-02-14 00:24 35,240 a------- c:\windows\system32\drivers\mfebopk.sys
2009-02-14 00:24 113,952 a------- c:\windows\system32\drivers\Mpfp.sys
2009-02-14 00:24 <DIR> --d----- c:\program files\McAfee.com
2009-02-14 00:24 <DIR> --d----- c:\program files\common files\McAfee
2009-02-14 00:23 <DIR> --d----- c:\program files\McAfee
2009-02-14 00:19 15,688 a------- c:\windows\system32\lsdelete.exe
2009-02-14 00:11 31,768 a------- c:\windows\system32\wucltui.dll.mui
2009-02-14 00:11 18,456 a------- c:\windows\system32\wuaueng.dll.mui
2009-02-14 00:11 23,576 a------- c:\windows\system32\wuaucpl.cpl.mui
2009-02-14 00:11 23,576 a------- c:\windows\system32\wuapi.dll.mui
2009-02-14 00:11 <DIR> --d----- c:\windows\system32\SoftwareDistribution
2009-02-14 00:08 <DIR> --dsh--- c:\documents and settings\desktop profile\UserData
2009-02-14 00:03 929,792 a----r-- c:\windows\system32\PRISME5.dll
2009-02-14 00:03 15,781 a----r-- c:\windows\system32\drivers\mdc8021x.sys
2009-02-14 00:03 <DIR> --d----- c:\program files\2Wire
2009-02-14 00:02 1,081,616 a------- c:\windows\system32\mscomctl.ocx
2009-02-14 00:02 662,288 a------- c:\windows\system32\MSCOMCT2.OCX
2009-02-14 00:02 212,240 a------- c:\windows\system32\Richtx32.ocx
2009-02-14 00:02 152,848 a------- c:\windows\system32\comdlg32.ocx
2009-02-14 00:02 150,016 a------- c:\windows\system32\Unzip32.dll
2009-02-14 00:02 132,880 a------- c:\windows\system32\msinet.ocx
2009-02-14 00:02 124,688 a------- c:\windows\system32\mswinsck.ocx
2009-02-14 00:01 <DIR> --d----- c:\program files\Bluetack
2009-02-13 23:52 64,160 a------- c:\windows\system32\drivers\Lbd.sys
2009-02-13 23:51 <DIR> -cd-h--- c:\docume~1\alluse~1\applic~1\{83C91755-2546-441D-AC40-9A6B4B860800}
2009-02-13 23:51 <DIR> --d----- c:\program files\Lavasoft
2009-02-13 23:49 <DIR> --d----- c:\documents and settings\Desktop Profile
2009-02-13 23:42 8,192 a------- c:\windows\REGLOCS.OLD

==================== Find3M ====================

2009-02-14 00:53 76,487 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2008-12-20 17:15 826,368 -------- c:\windows\system32\wininet.dll

============= FINISH: 12:56:49.01 ===============

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#2 KoanYorel

KoanYorel

    Bleepin' Conundrum


  • Members
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  • Local time:04:41 PM

Posted 04 March 2009 - 03:09 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

KoanYorel

    Bleepin' Conundrum


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  • Location:65 miles due East of the &quot;Logic Free Zone&quot;, in Md, USA
  • Local time:04:41 PM

Posted 08 March 2009 - 11:43 PM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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