I can't help you with the issue, but I can offer other options.
One of them may work for you while you try to get the problem sorted out.
1) You can upload your photos to a site such as http://photobucket.com/
You will have to create an account first. And it may take a while to get them uploaded if you have
a lot of photos.
2) Put them on a flash drive. Figure out the total size of the photos, and purchase a flash drive a bit bigger.
Copy them to the drive.
3) An external hard drive, if your finances will permit a purchase. Copy the pics to the drive. This is a good option because you can back up documents, pics, music, etc on a regular basis.
I have photos backed up on photobucket, 2 external drives, and cd's. One way or another I'll get my photos back if my drive crashes.