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Search engine results hijacked!


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14 replies to this topic

#1 tonymelone

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Posted 20 February 2009 - 11:44 PM

In all browsers (IE 7, Chrome, Firefox), all search engine results redirect to phony pages (mostly pages that try to install bogus antivirus software, etc.). Virus scans with AVG and avast! reveal nothing, SpyBot found no problems, Kapersky's free online scan found 6 files infected with "not_a_virus" type malware...I followed instructions and deleted all the files and restarted, but the problem persists. Nothing looks out of the ordinary to me in the HijackThis log but I can post it if somebody wants to take a look. This is a tough problem to pin down...usually I'm able to find and eliminate malware quickly.

Running XP Pro SP3. All browsers and antivirus programs have the latest updates installed.

Thanks much for any info you can provide,

Tony

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#2 boopme

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Posted 21 February 2009 - 12:29 AM

Please run one more scan. I am also moving this from the XP forum to Am I Infected as it;s a malware issue.

Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#3 tonymelone

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Posted 21 February 2009 - 11:59 AM

Thanks for the response. Sorry I posted to the wrong forum.

I ran Anti-Malware (log is below), it found and deleted 1 file but after a restart the problem still persists. Do you have any other suggestions?

Thanks again,
Tony

Malwarebytes' Anti-Malware 1.34
Database version: 1785
Windows 5.1.2600 Service Pack 3

2/21/2009 11:51:04 AM
mbam-log-2009-02-21 (11-51-04).txt

Scan type: Quick Scan
Objects scanned: 73684
Time elapsed: 3 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
D:\WINDOWS\system32\pac.txt (Malware.Trace) -> Quarantined and deleted successfully.

#4 boopme

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Posted 21 February 2009 - 06:18 PM

That's OK. Just glad I found and you didn't sit there for too long. Yes next run these and let me know if you still have the issue.

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 tonymelone

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Posted 22 February 2009 - 12:53 AM

Did as you advised, log result is below. Unfortunately, the problem continues, and the 4 files SuperAntiSpyware found are old files that someone gave me years ago. I'm fairly sure they never caused any problems, and I haven't accessed them in years--they're not on my system drive. Anyway, I went ahead and had them quarantined and deleted, and when I rebooted my search results still get hijacked.

Thanks for your help so far...any more suggestions?

Tony

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/22/2009 at 00:18 AM

Application Version : 4.25.1012

Core Rules Database Version : 3769
Trace Rules Database Version: 1729

Scan type : Complete Scan
Total Scan Time : 01:47:15

Memory items scanned : 199
Memory threats detected : 0
Registry items scanned : 6791
Registry threats detected : 0
File items scanned : 207336
File threats detected : 4

Trojan.Agent/Gen-FSG
F:\INSTALLERS\ABSYN 3_0_1\KEYGEN.EXE
F:\INSTALLERS\ABSYNTH3\H2O\KEYGEN.EXE
H:\BACKUP\INSTALLERS\ABSYN 3_0_1\KEYGEN.EXE
H:\BACKUP\INSTALLERS\ABSYNTH3\H2O\KEYGEN.EXE

#6 boopme

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Posted 22 February 2009 - 01:04 AM

Ok. run part 1 of S!Ri's SmitfraudFix .. i'll be back in the am.
Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 tonymelone

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Posted 22 February 2009 - 08:31 AM

Now we're getting somewhere...report is below, and it found the hosts file to be corrupted.

One strange thing, SmitFraudFix displayed a number of scan items ending with Scanning D:\WINDOWS\system32... and then seemed to freeze, hanging with just a blinking cursor for almost an hour. I checked the root of my system drive and found the log file, so it seems to have worked, but I don't know if it was supposed to scan more items but got stuck. Also, for some reason I am unable to get a command prompt...when I go to "run..." and type cmd, the desktop dissapears for a second and then comes back but nothing else happens. Might be another symptom, or might be totally unrelated. Anyway, here's the report:

SmitFraudFix v2.398

Scan done at 7:49:42.46, Sun 02/22/2009
Run from D:\Documents and Settings\Tony Melone\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

»»»»»»»»»»»»»»»»»»»»»»»» Process

D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
D:\Program Files\Alwil Software\Avast4\ashServ.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Google\Update\GoogleUpdate.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
D:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
D:\Program Files\Bonjour\mDNSResponder.exe
D:\Program Files\Digidesign\Drivers\MMERefresh.exe
D:\Program Files\Mediafour\MacDrive 7\MacDriveService.exe
D:\WINDOWS\system32\nvsvc32.exe
D:\WINDOWS\system32\svchost.exe
D:\Program Files\M-Audio\Transit\Install\TUSBInst.exe
D:\WINDOWS\system32\fireface.exe
D:\WINDOWS\system32\firefacemix.exe
D:\Program Files\D-Tools\daemon.exe
D:\Program Files\Seagate\DiscWizard\DiscWizardMonitor.exe
D:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
D:\WINDOWS\System32\M-AudioTaskBarIcon.exe
D:\Program Files\iTunes\iTunesHelper.exe
D:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
D:\Program Files\Microsoft ActiveSync\wcescomm.exe
D:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
D:\Program Files\Canon\CAL\CALMAIN.exe
D:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
D:\PROGRA~1\MICROS~3\rapimgr.exe
D:\Program Files\Alwil Software\Avast4\ashWebSv.exe
D:\Program Files\iPod\bin\iPodService.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\cmd.exe

»»»»»»»»»»»»»»»»»»»»»»»» hosts

hosts file corrupted !

127.0.0.1 www.legal-at-spybot.info
127.0.0.1 legal-at-spybot.info
127.0.0.1 www.spywareinfo.com
127.0.0.1 spywareinfo.com

»»»»»»»»»»»»»»»»»»»»»»»» D:\


»»»»»»»»»»»»»»»»»»»»»»»» D:\WINDOWS


»»»»»»»»»»»»»»»»»»»»»»»» D:\WINDOWS\system


»»»»»»»»»»»»»»»»»»»»»»»» D:\WINDOWS\Web


»»»»»»»»»»»»»»»»»»»»»»»» D:\WINDOWS\system32

#8 boopme

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Posted 22 February 2009 - 03:13 PM

Ok, now run SDFix and hop[efully we will straighten these out.

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.


Follow with one more MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 tonymelone

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Posted 23 February 2009 - 12:42 AM

No luck, couldn't run SDFix. Unplugged the network, turned off antivirus, installed SDFix, booted into safe mode, ran the RunThis.bat file and the desktop just flickered for an instant, no dos window, no SDFix. Followed instructions to fix the command prompt (FixPath.exe, and checking the Environment Variables) and everything reports OK. Restarted into safe mode, and still can't run SDFix. Can't get a command prompt with run "cmd" either, but I can get one with run "command". Tried running RunThis.bat from the command prompt, and strangely it turned the console window blue, but didn't run the program. Also tried booting into regular windows (non-safe mode) and still couldn't run the batch file. Starting to think I should give up and reinstall Windows...do you have any more ideas?

Tony

#10 boopme

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Posted 23 February 2009 - 01:07 AM

Well there is something inside. The options left are a full wipe and reinstall or take a few more days and post in the HJT forum. If you need any other help please ask. Here's the HJT instructions for now.

Please follow this guide. go and do steps 6 and 7 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if you were successful in posting.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 tonymelone

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Posted 23 February 2009 - 08:17 AM

Thanks. I will try posting to the HijackThis forum. Is there a particular reason the instructions say to post the DDS log before running HijackThis? I've run HJT before on my computer and it works, but I don't know if DDS will work given my computer's command prompt issues.

Also, what do you think I should call the topic to describe the problem I'm having? "search results hijacked, command prompt unavailable, SDFix won't run"--is that a good description? Or is "www.spywareinfo.com" (found by SmitFraudFix) the name of the malware that I'm dealing with?

Thanks again...will post something to HJT forum once I hear back from you.

Tony

#12 boopme

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Posted 23 February 2009 - 10:52 AM

Hi all you need now is post the HJT log. Call it hijacked, command prompt unavailable. Once they contact you they will ask and guide you to what they need.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 tonymelone

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Posted 25 February 2009 - 02:03 PM

Hi again. Posted HJT log as instructed in the Hijack This Logs forum two days ago, haven't heard anything. Is that normal? I'm wondering if I should keep waiting for someone to look at it or start looking elsewhere for a solution. What's the usual wait time?

Thanks again for all your help previously...

Tony

#14 DaChew

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Posted 26 February 2009 - 08:02 AM

http://www.bleepingcomputer.com/forums/t/176012/post-in-this-thread-when-you-havent-received-an-answer-in-five-days/

On the 5th day post in this thread
Chewy

No. Try not. Do... or do not. There is no try.

#15 Orange Blossom

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Posted 27 February 2009 - 10:40 PM

Hello tonymelone,

Now that you have a log posted here: http://www.bleepingcomputer.com/forums/t/205970/hijacked-command-prompt-unavailable/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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