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IE Flashes/Closes, Windows Media Player will not setup properly, Notepad missing, Windows not updating properly and running very sluggish


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#1 tonymacaroni

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Posted 20 February 2009 - 10:38 PM

I am running Windows XP Home v2002 SP2

My IE will not open, it just flashes and closes. I have tried running with no add-ons, repairing, reinstalling, and installing newer version, all with the same results.
My WMP is not able to be updated, attempts to update and freezes. Also unable to install newer version successfully.
As of a while ago, my Notepad application seemed to just disappear.
When Windows updates it always seems to hang up before completing, and is also running increasingly more sluggish. Some Windows applications, like System Info among others, will not open.

I have run all sorts of virus/spyware scans and have found traces of Virtumonde and Smitfraud on my system. I have also had the Windows Security Antivirus - 2009 prompt pop on me a while back.

Any help would be greatly appreciated, I have tried to research what I can for so long I have forgotten where I am at in all this.

Anthony

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#2 quietman7

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Posted 20 February 2009 - 11:12 PM

Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes. Click this link to see a list of programs that should be disabled.

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.
  • Right-click on the mbam-setup.exe file and rename it to mysetup.scr.
  • Change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.bat to run.
  • If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe and rename it to myscan.
  • Change the .exe extension in the same way as noted above.
  • Then double-click on myscan.scr to run.

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#3 tonymacaroni

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Posted 20 February 2009 - 11:22 PM

I downloaded MBAM and am currently running the scan, only problem is once the scan gets finished I do not have Notepad for the log to open into...Notepad went missing for me a while back. Is there a way to make sure the log opens in another program? I have never used MBAM before so I am following your lead.

Thanks again for you help,
Anthony

#4 tonymacaroni

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Posted 20 February 2009 - 11:34 PM

Alright well somehow when the log saved it caused what I thought was my missing Notepad application to open. Either way, it no longer shows up in my start menu.

Here is my log:

Malwarebytes' Anti-Malware 1.34
Database version: 1783
Windows 5.1.2600 Service Pack 2

2/20/2009 11:32:13 PM
mbam-log-2009-02-20 (23-32-13).txt

Scan type: Quick Scan
Objects scanned: 76423
Time elapsed: 11 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 3
Files Infected: 12

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{04a38f6b-006f-4247-ba4c-02a139d5531c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{3c2d2a1e-031f-4397-9614-87c932a848e0} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{39d37d53-eab9-4e04-9ac2-1d72f051590c} (Adware.Popups) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\typelib (Fake.Dropped.Malware) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\PeDevice (Adware.Popups) -> Quarantined and deleted successfully.
C:\Program Files\PeDevice\stat_archive (Adware.Popups) -> Quarantined and deleted successfully.
C:\Program Files\PeDevice\tmp (Adware.Popups) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\PeDevice\communication.xml (Adware.Popups) -> Quarantined and deleted successfully.
C:\Program Files\PeDevice\Domain.Watchlist.txt (Adware.Popups) -> Quarantined and deleted successfully.
C:\Program Files\PeDevice\fixit2.exe (Adware.Popups) -> Quarantined and deleted successfully.
C:\Program Files\PeDevice\pae-options.xml (Adware.Popups) -> Quarantined and deleted successfully.
C:\Program Files\PeDevice\pae_url.xml (Adware.Popups) -> Quarantined and deleted successfully.
C:\Program Files\PeDevice\pedevPS.dll (Adware.Popups) -> Quarantined and deleted successfully.
C:\Program Files\PeDevice\search.watchlist.txt (Adware.Popups) -> Quarantined and deleted successfully.
C:\Program Files\PeDevice\statistic.xml (Adware.Popups) -> Quarantined and deleted successfully.
C:\Program Files\PeDevice\watchlist.xml (Adware.Popups) -> Quarantined and deleted successfully.
C:\Program Files\PeDevice\stat_archive\2006-10-25 (Adware.Popups) -> Quarantined and deleted successfully.
C:\Program Files\PeDevice\tmp\last_popup_content.html (Adware.Popups) -> Quarantined and deleted successfully.
C:\Program Files\PeDevice\tmp\tmp.html (Adware.Popups) -> Quarantined and deleted successfully.


Thanks again

#5 quietman7

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Posted 20 February 2009 - 11:40 PM

Now rescan again with MBAM but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database updates through the program's interface (preferable way) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Notepad.exe can be found in C:\Windows and the C\Windows\system32 folder. Did you check in both places?
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#6 tonymacaroni

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Posted 21 February 2009 - 01:04 AM

I found it in C:\Windows but not C:\Windows\System32 folder.

MBAM came back with no infected on full scan. Here is log.

Malwarebytes' Anti-Malware 1.34
Database version: 1783
Windows 5.1.2600 Service Pack 2

2/21/2009 1:00:13 AM
mbam-log-2009-02-21 (01-00-13).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 141729
Time elapsed: 1 hour(s), 12 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Thanks

#7 quietman7

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Posted 21 February 2009 - 11:21 PM

How is your computer running now? Any more reports/signs of infection?
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#8 tonymacaroni

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Posted 25 February 2009 - 06:03 PM

Hey there, sorry about the delay in response, my wife and I just had a baby. Been a long couple of days.

Everything still seems to be operating the same way, IE flash and close, no WMP, notepad is available, and system still running pretty sluggish.

Where do we go from here?


Thanks as always,
Anthony

#9 quietman7

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Posted 25 February 2009 - 09:26 PM

my wife and I just had a baby

Congratulations to both of you. :thumbsup:

Lets do another scan to see if we find anything else that MBAM may have missed.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
alternate download link

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you cannot boot into safe mode, then perform the above instructions in normal mode.
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