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Got problems, not sure what?


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12 replies to this topic

#1 SBridges

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Posted 20 February 2009 - 08:56 PM

I was running Bit Defender and got an error during one of the scans and then it wouldn't work. I uninstalled it (free edition) and then attempted to download and reinstall but it's all messed up. The scan showed - C:\hp\bin\ProcessLogger.exe Deep Scan Generic Malware P!.5D10CE80 - from that point on the computer has been locking up and acting funny?

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#2 garmanma

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Posted 20 February 2009 - 09:11 PM

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 SBridges

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Posted 21 February 2009 - 01:50 PM

Here is the log -

Malwarebytes' Anti-Malware 1.34
Database version: 1786
Windows 5.1.2600 Service Pack 2

2/21/2009 10:19:17 AM
mbam-log-2009-02-21 (10-19-17).txt

Scan type: Quick Scan
Objects scanned: 96264
Time elapsed: 15 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 8
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{87255c51-cd7d-4506-b9ad-97606daf53f3} (Adware.Coupons) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\a00f21eacae.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\a00f183ebcc.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\KIDS\Local Settings\Temp\NI.UGA6P_0001_N122M0611 (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\iDlo01 (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\SalesMon (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\SalesMon\Data (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\KIDS\Application Data\TrustedAntivirus (Rogue.TrustedAntivirus) -> Quarantined and deleted successfully.
C:\Documents and Settings\KIDS\Application Data\TrustedAntivirus\Logs (Rogue.TrustedAntivirus) -> Quarantined and deleted successfully.
C:\TrustedAntivirus (Rogue.TrustedProtection) -> Quarantined and deleted successfully.
C:\TrustedAntivirus\AVQuar (Rogue.TrustedProtection) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\KIDS\Local Settings\Temp\NI.UGA6P_0001_N122M0611\settings.ini (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\KIDS\Local Settings\Temp\NI.UGA6P_0001_N122M0611\setup.len (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\KIDS\Application Data\TrustedAntivirus\Logs\threats.log (Rogue.TrustedAntivirus) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\mcrh.tmp (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\winpfz37.sys (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\cdevzjsltr_navps.dat (Adware.NaviPromo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\cdevzjsltr_nav.dat (Adware.NaviPromo) -> Quarantined and deleted successfully.

While I was running the (first) scan I walked away from the computer about 6 minutes into it and when I returned the screen saver was on, I moved the mouse and the computer shut down?? I restarted the computer and the scan, after the scan was completed I restarted the computer - the Bit Defender trial program box keeps showing up and locking up so I uninstalled the program. The computer is still acting up?

#4 garmanma

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Posted 21 February 2009 - 09:45 PM

the Bit Defender trial program box keeps showing up and locking up


You're not running two A-V's at once are you?
Please update mbam and select FULL Scan
Run the scan, Remove selected and reboot
Post the log for review
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 SBridges

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Posted 22 February 2009 - 04:19 PM

Malwarebytes' Anti-Malware 1.34
Database version: 1794
Windows 5.1.2600 Service Pack 2

2/22/2009 12:57:40 PM
mbam-log-2009-02-22 (12-57-40).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 282063
Time elapsed: 57 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

WOW - clean! Thank you!! Is this the program you would recommend using always? - Or switch around when problems occur (one will find things another doesn't)?

#6 garmanma

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Posted 23 February 2009 - 03:11 PM

It usually takes a few tools. Let's try one now to make sure:
---------------

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 SBridges

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Posted 25 February 2009 - 08:21 PM

I did the ATP Cleaner yesterday and started the SAS afterward but after 3 hours we had to use the computer. So I restarted the SAS scan today - it took close to six hours! Here is the log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/25/2009 at 05:09 PM

Application Version : 4.21.1004

Core Rules Database Version : 3774
Trace Rules Database Version: 1733

Scan type : Complete Scan
Total Scan Time : 05:48:05

Memory items scanned : 153
Memory threats detected : 0
Registry items scanned : 6974
Registry threats detected : 0
File items scanned : 144641
File threats detected : 16

Adware.Tracking Cookie
C:\Documents and Settings\Owner\Cookies\owner@pro-market[1].txt
C:\Documents and Settings\Owner\Cookies\owner@advertising[1].txt
C:\Documents and Settings\Owner\Cookies\owner@media6degrees[1].txt
C:\Documents and Settings\Owner\Cookies\owner@tacoda[1].txt
C:\Documents and Settings\Owner\Cookies\owner@specificclick[2].txt
C:\Documents and Settings\Owner\Cookies\owner@fastclick[2].txt
C:\Documents and Settings\Owner\Cookies\owner@at.atwola[1].txt
C:\Documents and Settings\Owner\Cookies\owner@atdmt[2].txt
C:\Documents and Settings\Owner\Cookies\owner@insightexpressai[1].txt
C:\Documents and Settings\Owner\Cookies\owner@adopt.euroclick[1].txt
C:\Documents and Settings\Owner\Cookies\owner@trafficmp[2].txt
C:\Documents and Settings\Owner\Cookies\owner@atwola[1].txt
C:\Documents and Settings\Owner\Cookies\owner@doubleclick[1].txt
C:\Documents and Settings\Owner\Cookies\owner@ad.yieldmanager[2].txt

Adware.k8l
C:\PROGRAM FILES\WINDOWSUPDATE\RTEQEHDA.HTML

Adware.Vundo Variant/Rel
C:\WINDOWS\SYSTEM32\CDEEG.TMP

#8 garmanma

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Posted 26 February 2009 - 05:56 PM

F Secure

Please run the F-Secure Online Scanner
Note: This Scanner is for Internet Explorer Only!
Follow the Instruction here for installation.
Accept the License Agreement.
Once the ActiveX installs,Click Full System Scan
Once the download completes, the scan will begin automatically.
The scan will take some time to finish, so please be patient.
When the scan completes, click the Automatic cleaning (recommended) button.
Click the Show Report button and Copy&Paste the entire report in your next reply.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 SBridges

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Posted 26 February 2009 - 08:38 PM

Scanning Report
Thursday, February 26, 2009 15:56:12 - 17:30:43
Computer name: BRIDGES
Scanning type: Scan system for malware, rootkits
Target: C:\ D:\


--------------------------------------------------------------------------------

Result: 14 malware found
INI/Vundo.A (virus)
C:\WINDOWS\SYSTEM32\QPSVUVUT.INI
Stealth_file (hidden item)
C:\WINDOWS\SYSTEM32\ENGEWAPP.EXE
C:\WINDOWS\SYSTEM32\INULURI.DLL
C:\WINDOWS\SYSTEM32\RASINBRO.DLL
C:\WINDOWS\SYSTEM32\WEBIPIP.DLL
CBERROR
C:\WINDOWS\SYSTEM32\BATERAD\WINATEXP.OCX
C:\WINDOWS\SYSTEM32\BATUDMP4.DLL
C:\WINDOWS\SYSTEM32\X32OFVOC.DLL
TrackingCookie.Advertising (spyware)
System
TrackingCookie.Atdmt (spyware)
System
TrackingCookie.Atwola (spyware)
System
TrackingCookie.Doubleclick (spyware)
System
Vundo.FBW (virus)
C:\WINDOWS\SYSTEM32\SPESGGFW.INI

--------------------------------------------------------------------------------

Statistics
Scanned:
Files: 71381
System: 5503
Not scanned: 9
Actions:
Disinfected: 0
Renamed: 0
Deleted: 0
None: 14
Submitted: 0
Files not scanned:
C:\HIBERFIL.SYS
C:\PAGEFILE.SYS
C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT
C:\WINDOWS\SYSTEM32\CONFIG\SAM
C:\WINDOWS\SYSTEM32\CONFIG\SECURITY
C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE
C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\AOL\C_AMERICA ONLINE 9.0A\ORGANIZE\CYPB5
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\AOL\C_AMERICA ONLINE 9.0A\ORGANIZE\CACHE\CYP01

--------------------------------------------------------------------------------

Options
Scanning engines:
F-Secure USS: 3.0.0
F-Secure Blacklight: 0.0.0
F-Secure Hydra: 3.6.8511, 2009-02-27
F-Secure Pegasus: 1.20.0, 1969-11-31
F-Secure AVP: 7.0.171, 2009-02-26
Scanning options:
Scan defined files: COM EXE SYS OV? BIN SCR DLL SHS HTM HTML HTT VBS JS INF VXD DO? XL? RTF CPL WIZ HTA PP? PWZ P?T MSO PIF . ACM ASP AX CNV CSC DRV INI MDB MPD MPP MPT OBD OBT OCX PCI TLB TSP WBK WBT WPC WSH VWP WML BOO HLP TD0 TT6 MSG ASD JSE VBE WSC CHM EML PRC SHB LNK WSF {* PDF ZL? XML ZIP XXX ANI AVB BAT CMD JOB LSP MAP MHT MIF PHP POT SWF WMF NWS TAR
Use Advanced heuristics

I have (or had) SpectorPro installed in stealth mode which is probably what those 'stealth' files are/were - right? I can't believe how much stuff these scans are finding. I have teenagers downloading music :thumbsup:

#10 garmanma

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Posted 27 February 2009 - 05:04 PM

Download and run this tool:
http://vundofix.atribune.org/
Be sure to scroll down and read the instructions
You might want to print them out for reference
Let me know how that goes
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#11 SBridges

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Posted 27 February 2009 - 08:25 PM

The VundoFix scan did not find anything.

#12 garmanma

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Posted 28 February 2009 - 12:08 PM

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Edited by Orange Blossom, 11 March 2009 - 09:26 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#13 Orange Blossom

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Posted 11 March 2009 - 09:28 PM

Hello SBridges,

Now that you have a log posted here: http://www.bleepingcomputer.com/forums/t/210397/vundo/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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