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Possible Virtumonde infection?


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#1 trublu17

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Posted 20 February 2009 - 05:20 PM

Hello! I'm having a bit of trouble with my pc. Started off with several "about: blank" pop-ups after closing AOL email in the last week. Pop-ups started going haywire today. Several pop-ups come up whenever I try to navigate to a site.

Tried running Norton AntiVirus, Spybot and Ad Aware in normal and safe modes--pc froze several times. Got a blue screen message three times: once indicating that there was a "fatal error" and that Windows had to shut down, and two times with "Driver_irql_not_less_than_or_equal" at the top, and a note about the "physical memory" being dumped at the bottom.

Finally got the computer to start, ran Norton and Ad Aware to completion this time--both programs found Virtumonde. (Ran Spybot again. It also registered virtumonde and other programs, but froze when it was 75% done and crashed the system.) When I restarted the computer, a window popped up saying the "system recovered from a fatal error." Clicked "ok" to report the error to Microsoft, but the error report would freeze, and pop ups would surface (even though I didn't click on internet explorer).

I'm new to the forum and a novice pc user, so if you need more specific info to assess my problem please let me know. Thanks in advance.

Ran DDS. The log is as follows:


DDS (Ver_09-02-01.01) - NTFSx86
Run by RCouncil at 16:50:26.45 on Fri 02/20/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.254.36 [GMT -5:00]

AV: Norton AntiVirus *On-access scanning enabled* (Outdated)
FW: Norton AntiVirus *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\PeoplePC\ISP6330\Browser\Bartshel.exe
C:\Program Files\Dell Photo Printer 720\dlbcserv.exe
C:\PROGRA~1\PeoplePC\ISP6330\Browser\PPShared.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Renee Council\My Documents\AOL downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://www.dell4me.com/myway
uSearch Bar = hxxp://home.peoplepc.com/search/
uInternet Connection Wizard,ShellNext = hxxp://support.dell.com/support/topics/global.aspx/support/security/security?c=us&cs=19&l=en&s=dhs&appindex=ds
mSearchAssistant = hxxp://home.peoplepc.com/search
BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: {fac96855-b21b-b489-3934-f4a972eeba84}: {48abee27-9a4f-4393-984b-b12b55869caf} - c:\windows\system32\ctxrzu.dll
BHO: : {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: {75e90461-b332-4cc5-986c-cbb18f109be1} - c:\windows\system32\pmnoMExX.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: {7E3659A6-4BC5-4d93-B3FD-8B5ACC2FEDED} - No File
BHO: PeoplePal Toolbar: {a8fb8eb3-183b-4598-924d-86f0e5e37085} - c:\program files\peoplepc\toolbar\ppctoolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: PeoplePal Toolbar: {a8fb8eb3-183b-4598-924d-86f0e5e37085} - c:\program files\peoplepc\toolbar\ppctoolbar.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [IntelMeM] c:\program files\intel\modem event monitor\IntelMEM.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [DMXLauncher] c:\program files\dell\media experience\DMXLauncher.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [Bart Station] c:\program files\peoplepc\isp6330\bin\PPCOLink.exe -STATION
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton antivirus\osCheck.exe"
mRun: [NSWosCheck] c:\program files\norton systemworks\osCheck.exe
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [e8b651cb] rundll32.exe "c:\windows\system32\ckdigaxb.dll",b
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\americ~1.lnk - c:\program files\america online 9.0\aoltray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\dlbcserv.lnk - c:\program files\dell photo printer 720\dlbcserv.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\eventr~1.lnk - c:\program files\broderbund\printmaster\pmremind.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office10\EXCEL.EXE/3000
IE: {5E638779-1818-4754-A595-EF1C63B87A56} - c:\program files\norton systemworks\norton cleanup\WCQuick.lnk
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {192F9A01-8030-48CE-9BC6-B03DE3E613C6} - hxxps://www.peoplepc.com/ppcos/ISP60/Download/ppcwebi.cab
DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - hxxps://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlsr.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1229702288078
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: ctxrzu.dll
SEH: {6D794CB4-C7CD-4c6f-BFDC-9B77AFBDC02C} - No File

============= SERVICES / DRIVERS ===============

R2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-7-7 611664]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2006-10-28 107624]
R2 NProtectService;Norton UnErase Protection;c:\progra~1\norton~1\norton~1\NPROTECT.EXE [2005-11-3 95832]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-10-21 24652]
R3 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2006-10-28 107624]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2008-9-3 99376]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090125.005\NAVENG.SYS [2009-1-25 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090125.005\NAVEX15.SYS [2009-1-25 876112]
R3 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2008-1-25 1251720]
S0 evvyeeok;evvyeeok;c:\windows\system32\drivers\bjfznnec.sys []

=============== Created Last 30 ================

2009-02-20 15:48 123,392 a------- c:\windows\system32\ctxrzu.dll
2009-02-20 15:48 123,392 a------- c:\windows\system32\mumbbsad.dll
2009-02-20 15:47 74,752 a------- c:\windows\system32\ckdigaxb.dll
2009-02-20 15:47 1,608,264 ---sh--- c:\windows\system32\bxagidkc.ini
2009-02-20 10:34 1,608,273 ---sh--- c:\windows\system32\hfsnoyny.ini
2009-02-20 10:33 74,752 -------- c:\windows\system32\ynyonsfh.dll
2009-02-20 10:33 48,640 a------- c:\windows\system32\jkkJdAtr.dll
2009-02-20 10:31 123,904 a------- c:\windows\system32\ousspw.dll
2009-02-20 10:31 123,904 a------- c:\windows\system32\fqlpqfmq.dll
2009-02-20 10:30 1,104 a------- c:\windows\evvyeeok
2009-02-20 10:30 4,459 a--sh--- c:\windows\system32\XxEMonmp.ini2
2009-02-20 10:30 4,459 a--sh--- c:\windows\system32\XxEMonmp.ini
2009-02-20 10:24 47,616 a------- c:\windows\system32\fccyyAPg.dll.vir
2009-01-25 22:24 <DIR> --d----- c:\program files\Misc. Support Library (Spybot - Search & Destroy)
2009-01-25 22:24 <DIR> --d----- c:\program files\File Scanner Library (Spybot - Search & Destroy)

==================== Find3M ====================

2009-01-25 22:35 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-01-25 22:35 60,808 a------- c:\windows\system32\S32EVNT1.DLL
2009-01-25 22:35 10,635 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-01-25 22:35 806 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-01-16 21:35 3,594,752 a------- c:\windows\system32\dllcache\mshtml.dll
2008-12-26 20:55 410,984 a------- c:\windows\system32\deploytk.dll
2008-12-19 04:10 70,656 -------- c:\windows\system32\dllcache\ie4uinit.exe
2008-12-19 04:10 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2008-12-19 00:25 634,024 -------- c:\windows\system32\dllcache\iexplore.exe
2008-12-19 00:23 161,792 -------- c:\windows\system32\dllcache\ieakui.dll
2008-12-11 05:57 333,952 -------- c:\windows\system32\dllcache\srv.sys
2006-02-12 13:04 56 -c-shr-- c:\windows\system32\F057858044.sys
2006-02-12 13:04 3,350 ac-sh--- c:\windows\system32\KGyGaAvL.sys
2008-10-12 10:04 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008101220081013\index.dat

============= FINISH: 16:52:40.15 ===============

Attached Files



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#2 Blade81

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Posted 01 March 2009 - 07:16 AM

Hi,

Sorry for delayed response. Forums have been really busy. If you still need help with this post a fresh dds log, please.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#3 trublu17

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Posted 01 March 2009 - 11:09 AM

Hi there,

Thanks for responding to my post. My computer took a turn for the worse after I posted, so I broke down and took it to a repair shop. It's working fine now. Thanks anyway.

#4 Blade81

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Posted 01 March 2009 - 01:55 PM

Glad the system works now and thanks for informing us :thumbup2: I'll close the topic now.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.





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