Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Browser Hijacked/Malwarebytes' Anti-Malware Update Blocked


  • Please log in to reply
13 replies to this topic

#1 Guest_Iharosi_*

Guest_Iharosi_*

  • Guests
  • OFFLINE
  •  

Posted 20 February 2009 - 03:50 PM

My internet browser has been hijacked by some ad virus.
Anytime I type in something in a search or click on a link a window or tab opens displaying either automotive ads or grotesque porn.

I tried using Malwarebytes' Anti-Malware.
First I scanned, got rid of some things it found, restarted my comp but the issue is still unresolved.
Now when I scan it says there's no problems and when I try to use Malwarebytes' Anti-Malware's "Update" option, I get a prompt that says:

Update Failed. Make sure you are connected to the Internet and your firewall is set to allow Malwarebytes' Anti-Malware access to the internet.

I AM connected to the internet and my firewall is NOT the issue. F#$*ing ads!
I've used Malwarebytes' Anti-Malware dozens of times and have never encountered a problem until now.

Please help, I'm at my wits end.

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,416 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA

Posted 20 February 2009 - 04:36 PM

Hello,i am moving this to the AM I Infected forum from XP as it is malware related.

Please run these next

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Guest_Iharosi_*

Guest_Iharosi_*

  • Guests
  • OFFLINE
  •  

Posted 20 February 2009 - 06:42 PM

Thanks for replying but I tried to download SUPER and it won't let me.
I can get onto the website but when I try to download, I'm redirect to a page that reads:

Address Not Found


downloads.superantispyware.com could not be found. Please check the name and try again.

The browser could not find the host server for the provided address.

* Did you make a mistake when typing the domain? (e.g. "ww.mozilla.org" instead of

"www.mozilla.org")


* Are you certain this domain address exists? Its registration may have expired.


* Are you unable to browse other sites? Check your network connection and DNS server settings.


* Is your computer or network protected by a firewall or proxy? Incorrect settings can interfere with Web browsing.

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,416 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:24 AM

Posted 20 February 2009 - 06:49 PM

while I check the other link I used ,use this ..
http://www.superantispyware.com/index.html
under Popular links select.... Download SUPERAntiSpyware FREE Edition
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Guest_Iharosi_*

Guest_Iharosi_*

  • Guests
  • OFFLINE
  •  

Posted 20 February 2009 - 07:36 PM

Egads, my computer is possessed.
I'm still getting the same "Page Load Error"

#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,416 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA

Posted 20 February 2009 - 07:49 PM

It easily can be the malware. thay have sweet bahaviors as such.
Let's try these...
Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..


***
Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.


Next run ATF:
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".


Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Guest_Iharosi_*

Guest_Iharosi_*

  • Guests
  • OFFLINE
  •  

Posted 20 February 2009 - 08:38 PM

Okay, tried it but it didn't work. It actually brought me right back to my original problem with a prompt popping up after installation saying

"Update Failed" etc. etc.

#8 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,416 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:24 AM

Posted 20 February 2009 - 08:48 PM

Are you using IE7 and /or FireFox?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Guest_Iharosi_*

Guest_Iharosi_*

  • Guests
  • OFFLINE
  •  

Posted 20 February 2009 - 08:51 PM

I am using Firefox...

Oh! I figured out how to download SUPER, I went to download.com instead

I'm going to try the first step you mentioned and I'll post the log for it once I'm done with the other steps and it's rebooted

#10 FrankenPengie

FrankenPengie

  • Members
  • 19 posts
  • OFFLINE
  •  

Posted 20 February 2009 - 08:58 PM

Might I add something? My neighbor had the exact same problems. Most downloads for fixes would not load. Windows update showed Google instead and some Google results got redirected. Antivirus would not update. I downloaded Malwarebytes on another box and burned it on a CD. After installing on the infected machine it would not update but after running a scan and fixing the problems I was able to get functionality. Windows update now reports the page can't be found but I was able to update AVG and do a full scan. It did not find anything. I'm still working on it hoping for some tips here.

#11 amandajo83

amandajo83

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:09:24 AM

Posted 21 February 2009 - 06:37 PM

Hi all! The other day, a screen popped and intalled a program AntiVirus 1, which i soon found to be a rogue virus, of the Antivirus 2010 software. It blocked every antivirus application I had on my computer including MAlewarebytes Anti-maleware. I had tried every option, and software i had found on the web, but nothing was working, including the superantivirus. I even download a bootup virus scanner but it did nothing as well. Then I downloaded the software,

Prevx CSI Scan 3.0, which finally found what ever was blocking my malewarebytes and other programs from loading. I had to pay $15 to clear up the sever Cloak Maleware bug, and regisry rootkit, but it was the only program that had results for me. I finalled then got malewarebytes antimaleware software to laod, which found the Anti-virus-1 rogue and the last trace of the Trojan Vundo which i suspected downloaded the rogue in the first place. The funny thing i had even download the vundo fix, but it told me the virus wasnt on my computer. I also then also, download the Bitdefener free trial to make sure everythign was gone... It seems to be running good now, and that damn, rogue virus is finally gone...

So, In conclusion, I sugest downloading a few diferent antivirus programs, I wish there was a super antivirus that would detect everything, but i dont think one exists, just seems to outsmart ever program out there... There may be other free maleware programs that might get rid of the program, but i had spent 4 hours of trial and error downloading 20 different programs that did nothing. Including Normans Antimaleware, pc too, antirivus, avg, clean up, plus many many others.. Hopefully this helps!

#12 Guest_Iharosi_*

Guest_Iharosi_*

  • Guests
  • OFFLINE
  •  

Posted 21 February 2009 - 06:38 PM

Well I tried do the SUPER strategy and my computer ceased to even turn on. I had to take it into a shop. $200 later, it seems to be working fine now.

#13 bubloob

bubloob

  • Members
  • 1 posts
  • OFFLINE
  •  

Posted 24 February 2010 - 11:34 PM

I had this same issue, had used every thing out there malwarebytes, SAS, ATF, SmitfraudFix.exe, Symantec ran all these multiple times in both Regular and Safe mode.

Finally today i did the following

Backup the Registry using ERUNT
Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

Once you've done your backup, please do the following:

* Click on Start and select Run
* In the Run box copy and paste the text in the following code box exactly as written and press Enter or click on OK:
CODE
REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f


Then ran HijackThis.exe From Here

Found some strange entries with 016 code one of them to do with http://217.23.14.25, remove the entries and reboot the computer, so far it seem to work ok.

I did spend a good amount of time and found lot of info every where.

#14 twisk1993

twisk1993

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:09:24 AM

Posted 25 February 2010 - 09:30 AM

Hello to All,

I'm a new member but already have gained much from reading the posts of others. Lots of great information on this annoying problem involving the preventing of access to any website tagged with "anti-virus, security, etc." I am presently working on a business workstation that had its AVG antivirus protection expire, and I am assuming that is when this uninvited intruder made its way into this PC. I don't believe in this case it was the result of an infection while downloading a rogue antivirus program. I had no idea there were so many "phony" programs out there.

I am trying out some of the suggestions for getting rid of this malware and will let you know what works. I hope to offer solutions as well in the future as I can see this valuable forum works best when "giving equals receiving". Thanks to all for your comments on this topic!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users