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URL Redirector/ cant access MBAM or SAS updates


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#1 tschultz

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Posted 19 February 2009 - 02:53 PM

Hi,
So recently i had a virus or something that redirects my online google searches.

I went to download malwarebytes anti-malware, and the website seems to be blocked from access. It comes up with the error like i have no internet connection or that the website doesnt work. So i downloaded from download.com and am currently running a scan. It wouldnt let me update, however.

I am running XP with sp3

i tried running spyware doctor scans, ewido security scans, and finally super anti-spyware scans. The SAS would not update. They removed some things but the problem still persists.



At first, when i noticed this problem, i was getting an error when i tried to access my c:/ drive. Something to the effect of 'missing file Recycler/S-(and then a bunch of letters/ numbers)'
I ran scans and can now access the drive, but i am still getting redirected on google searches and cannot update the MBAM or SAS.

I cannot access the malware bytes website at all either.

I ran CCleaner and cleared temporary files

I have Hijack This if i need to post a scan.

Any help is greatly appreciated!

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#2 tschultz

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Posted 19 February 2009 - 04:32 PM

ok after MBAM most recent version ran, i got 8 errors, but after being fixed, its all working and i can update it and everything

#3 boopme

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Posted 19 February 2009 - 06:24 PM

Hello and welcome . I am going to move this from XP to Am I Infected for another scan ,to be sure.

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.
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