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Prunnet Won't Go Away


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#1 esoteric_

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Posted 19 February 2009 - 01:41 PM

I've had prunnet on my laptop for a long time now. I've run Malware Malbytes, tried removing it via HijackThis, CCCleaner, McAfee...nothing is working. Malware Malbytes won't even pick up on the fact that I have it. I know I do because I'm still getting popups and wallpapers, plus SpyHunter is picking it up.

I haven't tried getting rid of it via SpyHunter because you have to pay for it, and I don't want to use my credit card info on a computer with a virus on it.

At this point, I'm really frustrated. Is there a way to have my computer go back to the position it was when I got it? All of my files are backed up, so I'm not worried about losing information. System Restore isn't working for some reason, and I have enabled it.

Thank you for any and all help.

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#2 esoteric_

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Posted 19 February 2009 - 02:33 PM

Forgive me for being impatient, but can someone please help? I want to restore my laptop to factory conditions...its a Dell Inspiron 600m.

#3 quietman7

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Posted 19 February 2009 - 03:19 PM

Note: If your using an IBM, HP, Compaq or Dell machine, you may not have an original XP CD Disk. By policy Microsoft no longer allows OEM manufactures to include the original Windows XP CD-ROM on computers sold with Windows preinstalled. Instead, most computers manufactured and sold by OEM vendors come with a vendor-specific recovery disk or recovery partition for performing a clean "factory restore". See Technology Advisory Recovery Media

A Recovery Disk is a CD-ROM or DVD data disc that contains a complete copy/image of the entire contents of the hard drive that will restore the system to its factory default state at a certain time. Essentially, it will reformat your hard drive, remove all data and restore the computer to the state it was in when you first purchased it. You will lose all data and have to reinstall all programs that you added afterwards. This includes all security updates from Microsoft so you will need to download/install them again.

Some factory restore CDs give you all the options of a full Microsoft Windows CD, but with better instructions and the convenience of having all the right hardware drivers. Others can do nothing except reformat your hard drive and restore it to the condition it was in when you bought the computer. Before using a factory recovery disk make sure you back up all your data, photos, etc to another source such as a CD or external hard drive. If you do a Google Search, you will find links to topics on how to obtain a replacement recovery disk from various vendors.

A Recovery Partition is used by some OEM manufacturers (Dell, HP, IBM, Gateway) instead of a recovery disk to store a complete copy of the hard disk's factory default contents for easy restoration. This consists of a hidden bootable partition containing various system recovery tools, including full recovery of the preinstalled Windows XP partition that will allow you to restore the computer to the state it was in when you first purchased it. The recovery software will then re-hide its own partition after creating a new partition and installing the software to it. You will lose all data and have to reinstall all programs that you added afterwards. This includes all security updates from Microsoft so you will need to download/install them again.

Recovery partitions may only work with a start-up floppy disk or the user may be prompted immediately after the "Out Of Box Experience" (OOBE) to create backup CD-R disks for the software on the hard drive image for future use. Once the CD's are made, the Operating System, Drivers, or Applications can be reinstalled using the files on the hard drive or the backup CDs. Before using a recovery partition make sure you back up all your data, photos, etc to another source such as a CD or external hard drive.

Some built in recovery partitions can be accessed by hitting Ctrl+F11, just F11 or F10 during bios startup. Others like those used by IBM Thinkpads will display a message at bootup instructing you to press F11 to boot from the recovery partition. For more information, see Understanding Partition recovery.

Again, if you do a Google search on recovery partitions, you can find information specifically related to the manufacturer of your machine.

If you have a Dell computer, see:
Inside the Dell PC Restore Partition: DSR.
Restoring Your Computer's Software to the Factory Settings.
Dell Support.
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