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McAfee On Demand Scan.


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#1 MajestyZ

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Posted 19 February 2009 - 11:07 AM

Hello everyone.

I've been struggling with a security problem for a while now.
Lately, I'm not able to run a Full Scan with my Virus/Firewall McAfee anymore.
It's fully up-to-date.

It showed me this error at first:
(My apologizes about the dutch parts shown there, I'll translate them)

Posted Image
Translation of the upper frame:
While scanning, an error has occurred that cannot be solved.
These are the details of the problem:
- Error getting scan progress.

Go back to the main screen if you are ready.


The frame on the right:
McAfee VirusScan - On Demand Scan does not work anymore, and has been shut down.

A problem has occurred which causes the application to stop working. You'll get a message once a solution is ready.


As you can see, it's getting stuck on a file which is located in my Program Files, my World of Warcraft folder to be precisely.
It's a patch downloading file, and it has always been there.

And after a second, this error occurs:
Posted Image
Translation of the left frame:
On-Access Scanner Service does not work anymore.
More information is being gathered. This can take a few minutes..


Then on the right, the Microsoft Error log.
Informatie verzenden = Send information.




After that, I removed the specific file, because it was useless anyways.
I cleared the recycle bin as well.

Then, after a new full scan, the same error occurs:
Posted Image

But, the file which McAfee is getting stuck at is located in the Recycle Bin, which is empty!

Have you guys got any idea how to solve this? I've been trying to reinstall McAfee, but it didn't work out, still the same error.


If you need any other information, PLEASE tell me!

Thanks in advance!

PS: The Quick Scan works fine, as it doesn't scan those files, I guess.

Edited by MajestyZ, 19 February 2009 - 11:10 AM.


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#2 quietman7

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Posted 19 February 2009 - 01:14 PM

When you delete a file in Windows it is stored in the Recycle Bin and remains there until you empty the Recycle Bin or restore the file. On NTFS file systems, Recycler is the name of the Recycle Bin Folder in each partition. On FAT Systems, the folder is named Recycled.

The Recycler folder contains a Recycle Bin directory for each registered user on the computer, sorted by their security identifier (SID). Inside the Recycler folder you will find an image of the recycle bin with a name that includes a long number with dashes (S-1-5-21-1417001333-920026266-725345543-1003) used to identify the user that deleted the files.

Once the recycle bins are empty, the legitimiate directories should be empty as well. By default, it is a hidden folder unless you reconfigured Windows to show hidden files and folders - unchecking "Hide protected operating system files in Tools > Folder Options > View. Howver, even after emptying the Recycler bin, the Recycler folder will still contain a "Recycle Bin" for each user that logs on to the computer, sorted by their security SID.

There are various ways to delete these hidden files.Also try running your anti-virus scans in "Safe Mode".

Then please download and scan with Dr.Web CureIt. Follow the instructions here for performing a scan in "safe mode".
-- Post the log in your next reply.
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#3 MajestyZ

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Posted 19 February 2009 - 05:47 PM

Thanks a lot for the fast reply.

Somehow, I got the Full Scan working again, after a few reboots and some minor changes.

It didn't find anything.
After that, I've used DrWeb CureIt and this is the log:
making me nervous [unreleased rare track].mp3 C:\Documents and Settings\Roel\Download's LimeWire Trojan.WMALoader Repaired.
making me nervous.mp3 C:\Documents and Settings\Roel\Download's LimeWire Trojan.WMALoader Repaired.

Just some LimeWire stuff, which wasn't that harmful I believe.

Thank you again for your help. Do you want me to post a HJT in the proper section or leave it like this?

#4 quietman7

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Posted 19 February 2009 - 10:30 PM

Was McAfee able to remove that file in the recycler folder or did you remove it manually?
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#5 MajestyZ

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Posted 20 February 2009 - 07:58 AM

I haven't removed it yet.

But, as I'm typing now, I received one of those errors again:
Posted Image
It's the one on the right:
McAfee VirusScan - On Demand Scan does not work anymore, and has been shut down.

A problem has occurred which causes the application to stop working. You'll get a message once a solution is ready.


Here is the error message I found in my Windows Error Logs:
Toepassing met fout mcods.exe, versie 13.3.115.0, tijdstempel 0x496808dc, module met fout ntdll.dll, versie 6.0.6001.18000, tijdstempel 0x4791adec, uitzonderingscode 0xc0000374, foutmarge 0x00000000000a6e97, proces-id 0x39c, starttijd van toepassing 0x01c993591d370c10.


I'm sorry again that it's in dutch, and I'll try to translate it:
Application with error mcods.exe, version 13.3.115.0, timestamp 0x496808dc, module with error ntdll.dll, version 6.0.6001.18000, timestamp 0x4791adec, exceptional code 0xc0000374, errormarge 0x00000000000a6e97, proces-id 0x39c, Application starting time 0x01c993591d370c10.

I'm a user of Vista Basic 64 bit.

Edited by MajestyZ, 20 February 2009 - 08:06 AM.


#6 quietman7

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Posted 20 February 2009 - 09:48 AM

ntdll.dll is a process related to Microsoft.
mcods.exe is a process related to McAfee and there have been ongoing discussions at the McAfee board in regards to various problems with it. You can try reinstalling your anti-virus. If that doesn't correct the issue, I suggest you inquire about this application specific error in the McAfee VirusScan forums.
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#7 MajestyZ

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Posted 20 February 2009 - 09:57 AM

I've been reinstalling McAfee already, but it didn't work out.

I guess I'll have to move on to that forum then.

Edited by MajestyZ, 20 February 2009 - 09:57 AM.


#8 quietman7

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Posted 20 February 2009 - 10:34 AM

Please let us know what they have to say about the error.
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#9 MajestyZ

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Posted 20 February 2009 - 11:20 AM

I will, thanks for your help so far.

#10 MajestyZ

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Posted 20 February 2009 - 12:33 PM

Here is the thread I made about the problem:
http://forums.mcafeehelp.com/showthread.ph...ed=1#post550658

Edited by MajestyZ, 20 February 2009 - 12:33 PM.


#11 quietman7

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Posted 20 February 2009 - 10:26 PM

I'm in the habit of using Registry Cleaners like CCleaner.
Should I completely stop using them?

To elaborate on what you were told in the other thread.

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for a several reasons:

• Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable.

• Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.

• Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.

• The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.
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#12 MajestyZ

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Posted 21 February 2009 - 09:39 AM

Thank you for the very useful information. I will not use registry cleaners no more.

The McAfee problem seems to be solved now.
I've been chatting with one of their Technicians, and he made me downloading a tool which removed all of my temporary files and such, not sure if it really had to do with that but hey, it works again.

I think it had something to do with my internet connection.

#13 quietman7

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Posted 21 February 2009 - 11:52 PM

You're welcome. Glad to hear the issue has been resolved.
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#14 MajestyZ

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Posted 26 February 2009 - 09:40 AM

Right after this, I had my pc reinstalled, and I still had a backup of my WoW folder on my external HD (made it back in December) and the same McAfee thing happened over again!

I removed "THE" file, by using shift+del, that solved my problem.
Could've done it a lot faster, the first time! Haha.

Edited by MajestyZ, 26 February 2009 - 12:08 PM.





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