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Laptop restarting itself


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#1 CatchMeInADream

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Posted 19 February 2009 - 10:17 AM

Hey there--I've got a problem with my laptop and don't know what to do. Every time I try to start my laptop, it takes a much longer time than normal to get going. After the welcome screen goes away, I'll see my desktop picture for a while, but no icons or tool bar (this part always lasts about a half a minute to a minute). When the rest of my desktop loads, the ViewMgr always pops up, saying that it has encountered a problem and needs to close. I've got the option to send an error report. Then the Windows Security Center pops up, along with a bubble saying that my computer might be at risk since Trend Micro Internet Security is turned off. And then--and here's the weird part--another screen pops up from Spyware Guard 2009. I know that it's not something I downloaded, and I'm betting that it's no good, but before I can do ANYTHING, a blue screen flashes and my computer restarts istelf! I can get as far as opening the start menu before the blue screen comes up and everything starts over again. The blue screen flashes much too quickly for me to really get a good look at anything it says, though.

The way my luck runs, I'm sure it's a serious stupid problem and I'll need to take is somewhere to be fixed (I'm still under warranty with Best Buy, so that's something, right?) but I just wanted to try this to see if anyone had any suggestions before I do that, since I am seriously lacking in the financial area. I'm not the only person who has access to this computer, and I'm pretty cool with people using it, but I've had problems in the past with people not being careful, but usually the spyware program I had was enough to take care of it. Without that protection, though, and with absolutely no time to even attempt to start a program or anything, I'm at a loss here.

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#2 quietman7

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Posted 19 February 2009 - 01:01 PM

Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes. Click this link to see a list of programs that should be disabled.

ViewMgr always pops up, saying that it has encountered a problem

Viewpoint Media Player is a web browser plug-in that enables users to view 3D content and other media, such as Flash content and video on the Internet. Viewpoint MP serves as the graphics engine for AOL Instant Greeting, AIM Themes and other popular web applications. For AOL and AIM it is needed to use their 3D icons known as Super Buddies and for customized themes, etc. As such it is often bundled with AOL, AIM, versions of Netscape, certain Adobe products. Removing Viewpoint Media Player may cause the program that bundled it to not function as intended.

Viewpoint Manager is used by various products of Viewpoint Corporation and is responsible for managing and updating Viewpoint Media Player’s components. Viewpoint Manager will access the internet and check for updates periodically. If it detects an update, it will automatically download and install the change. You can disable this using the Viewpoint Manager Control Panel found in the Windows Control Panel menu. By selecting "Disable auto-updating for the Viewpoint Manager" -- the player will no longer attempt to check for updates.

Although Viewpoint is not technically malware, it is considered to be foistware since it usually is not mentioned in the license agreement and is often installed without a user's knowledge or approval. However, this may soon change since Viewpoint will develop a behavioral targeting product - see Viewpoint to Plunge Into Adware.

I consider removing all Viewpoint products as an optional fix but that is your choice. If you do decide to do this, please follow the following steps:

Go to Start > Run and copy/paste or type: taskmgr
  • Under the Processes tab find the following tasks or processes:
    • ViewpointService.exe
    • ViewMgr.exe
  • Highlight and click "End Process".
  • Exit Task Manager.
Click on Start > Run and type: services.msc
  • Press "OK".
  • Click the "Extended tab".
  • Scroll down the list and find the service called "Viewpoint Manager Service"
  • When you find the service, double-click on it.
  • In the Properties Window > General Tab that opens, click the "Stop" button.
  • From the drop-down menu next to "Startup Type", click on "Disabled".
  • Now click "Apply", then "OK" and close any open windows.
Click on Start > Control Panel > Add/Remove Programs > highlight and remove all references to Viewpoint - i.e. Viewpoint, Viewpoint Manager, Viewpoint Media Player.

Reboot your computer and delete the following folders if they still exist:
C:\Program Files\ViewManager\ <-- this folder
C:\Program Files\Viewpoint\ <-- this folder
.
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