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My IE address bar might be hijacked...


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9 replies to this topic

#1 yid152

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Posted 19 February 2009 - 12:00 AM

Hello,
I'm very new to forums and even newer to computer logs but, I'm having a problem with my IE address bar. It will work fine for a while. But all the sudden it will redirect to another website. Usually its a Norton antivirus site from the UK. I live in the US and I don't use Norton. I use NOD32. It only seems to happen if I have several tabs open at the same time and they have to be open for several minutes. 90% of the time I will be using the tabs downloading from 4shared however, it does happen when I'm on other sites and blogs as well just not as often. I don't know what to do. Can you help me figure out whats going on please? I'm running XP with SP3. Thanks so much...

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#2 garmanma

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Posted 19 February 2009 - 06:33 PM

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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why won't my laptop work?

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#3 yid152

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Posted 19 February 2009 - 08:18 PM

Here is my log from the Malwarebytes scan. I hope I'm posting it in the right place. If not, please forgive me and direct me to the proper location. Thank you for all your help.




Malwarebytes' Anti-Malware 1.34
Database version: 1780
Windows 5.1.2600 Service Pack 3

2/19/2009 8:08:47 PM
mbam-log-2009-02-19 (20-08-47).txt

Scan type: Quick Scan
Objects scanned: 64483
Time elapsed: 3 minute(s), 58 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by yid152, 19 February 2009 - 08:20 PM.


#4 garmanma

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Posted 20 February 2009 - 05:55 PM

I hope I'm posting it in the right place. If not, please forgive me and direct me to the proper location. Thank you for all your help.

The applications that I will have you run and the logs they create are permitted in this forum. Let's run mbam one more time
-------------------------------------------------

Please update mbam and select FULL Scan
Run the scan, Remove selected and reboot
Post the log for review

Edited by garmanma, 20 February 2009 - 05:55 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 yid152

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Posted 21 February 2009 - 09:35 AM

Per your request here is the Malwarebytes full scan log. I clicked on removed and rebooted. Thank you.


Malwarebytes' Anti-Malware 1.34
Database version: 1780
Windows 5.1.2600 Service Pack 3

2/21/2009 9:12:06 AM
mbam-log-2009-02-21 (09-12-05).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 773901
Time elapsed: 6 hour(s), 56 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
D:\System Volume Information\_restore{FEC97D52-7F11-4102-A294-8360B1511338}\RP18\A0075362.exe (Trojan.Horst) -> Quarantined and deleted successfully.

#6 garmanma

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Posted 21 February 2009 - 09:34 PM

So far all we have is an infected restore point. Let's try an SAS scan
-------------------------------------------------------

b]ATF[/b]
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 yid152

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Posted 22 February 2009 - 10:05 AM

I ran everything you told me to and there was several things that it found. However, when I rebooted and went to retrieve the log, there isn't one. I double checked and there isn't anything checked that wasn't suppose to be. But the log isn't there. Is there another way to retrieve it? When I open up the SuperAnitspyware program it shows when I updated it and when I scanned my computer but the log does not show. I even rebooted again but its still not showing. I really want you to see what it found. I hope there is another way to get the log. Thank you so much...

Note: I'm trying to insert the screenshots so you can see I scanned and that the log is gone. Just in case I'm looking in the wrong spot... Thanks again.


Posted Image



Posted Image



I'm editing this because when I ran the scan in safe mode I signed on as the administrator even though I am the administrator. I did this to make sure all files were scanned. I just signed back on in safe mode and found the log in there right where you said it should be, so I'm posting it now. Since there is no login screen for the administrator other than in safe mode it didn't show when I started my system normally. Sorry I didn't think of that before. I had to copy it to a text doc and save it in my documents while in safe mode because I couldn't see it if I signed on the way I normally would.











SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/22/2009 at 05:57 AM

Application Version : 4.25.1012

Core Rules Database Version : 3755
Trace Rules Database Version: 1719

Scan type : Complete Scan
Total Scan Time : 02:14:04

Memory items scanned : 221
Memory threats detected : 0
Registry items scanned : 5371
Registry threats detected : 0
File items scanned : 19985
File threats detected : 38

Adware.Tracking Cookie
C:\Documents and Settings\Monna\Cookies\monna@mediaplex[1].txt
C:\Documents and Settings\Monna\Cookies\monna@atdmt[2].txt
C:\Documents and Settings\Monna\Cookies\monna@ads.techguy[2].txt
C:\Documents and Settings\Monna\Cookies\monna@chitika[2].txt
C:\Documents and Settings\Monna\Cookies\monna@doubleclick[1].txt
C:\Documents and Settings\Monna\Cookies\monna@tribalfusion[2].txt
C:\Documents and Settings\Monna\Cookies\monna@ads.bleepingcomputer[1].txt
C:\Documents and Settings\Monna\Cookies\monna@ad.yieldmanager[2].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@specificclick[2].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@www.usenext[2].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@ad.yieldmanager[2].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@adultfriendfinder[1].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@adbrite[1].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@advertising[3].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@ar.atwola[3].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@www.w3counter[1].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@at.atwola[1].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@atdmt[2].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@ar.atwola[2].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@atwola[2].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@bs.serving-sys[2].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@counter.hitslink[1].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@d2.zedo[1].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@doubleclick[1].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@hitzwarez[2].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@insightexpressai[1].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@tacoda[2].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@revsci[1].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@serving-sys[1].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@trafficmp[1].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@usenext[2].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@warezwitch[1].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@www.counter160[1].txt
C:\Documents and Settings\Monna\Desktop\Sort these came from sticks\Portable Pro Show Producer v3.0.1942\Proshow\%Profile%\Cookies\acme@zedo[2].txt

Trojan.SVCHost/Fake
C:\DOCUMENTS AND SETTINGS\MONNA\MY DOCUMENTS\PORTABLES I USE\ADOBE PHOTOSHOP CS3\CSDATA\1000000600002I\SVCHOST.EXE

BearShare File Sharing Client
C:\PROGRAM FILES\BEARSHARE PRO\BEARSHARE.EXE

Adware.Jraun/WinEssential
C:\SYSTEM VOLUME INFORMATION\_RESTORE{FEC97D52-7F11-4102-A294-8360B1511338}\RP15\A0072257.EXE

Adware.Vundo/Variant-MSFake
C:\WINDOWS\SYSTEM32\MST123.DLL

Edited by yid152, 22 February 2009 - 11:40 AM.


#8 garmanma

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Posted 22 February 2009 - 03:45 PM

Let's try this scan:


Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 yid152

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Posted 22 February 2009 - 06:38 PM

I was attempting to print your instructions to have it as a reference but now my printer won't work. It says the print spooler service is not running... And it is... So, I uninstalled my printer and attempted to reinstall. I got the message that my RPC server is unavailable. So, now I'm wondering if a clean install would fix all my problems. Or will that RPC thing still not work. Can you please tell me what you think. Thank you and I'm sorry to be such a pain.

#10 garmanma

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Posted 23 February 2009 - 03:29 PM

Honestly, a clean install would give you a fresh start. Sometimes removing malware can damage certain files on the computer. This way you know for sure it's clean
Here's a hint, do no download Bearshare or any other P2P software
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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