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Windows error message on start


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14 replies to this topic

#1 lillibette

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Posted 18 February 2009 - 09:35 PM

I am getting an error message upon start which says "WINDOWS cannot find 'C:\WINDOWS\Registration\xmqwyrks\winlogon.exe
Make sure you typed the name correctly, and then try again. To search for a file, click the start button, and then click SEARCH."
Can anyone help with this error message? Many thanks!

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#2 king-daddy

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Posted 19 February 2009 - 12:37 AM

There are countless trojans / Malware that use random characters to name their program modules. There are many various ways used to launch them when you boot your computer. One of those methods is using the windows logon routine. Most likely an antivirus / malware scanner has found the module and deleted it, but the registry key is still there... so when the startup is attempted, windows can't find the module that was removed.

#3 dc3

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Posted 19 February 2009 - 04:17 AM

Any startup entry that accesses files in C:\Windows rather than C:\Windows\System32 is likely to be a virus or malware.

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#4 lillibette

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Posted 19 February 2009 - 08:20 AM

King-daddy, I have run Malwarebytes to remove the viruses, so how do I now retrieve the registry module in order to keep from getting that error message each time I log on?
Thanks!

#5 garmanma

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Posted 19 February 2009 - 08:44 AM

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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why won't my laptop work?

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#6 lillibette

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Posted 19 February 2009 - 01:21 PM

Ok, I have done everything you've suggested. I have AVG which I disabled and that seemed to help the issue of confusion when running MBAM. Typically I would always get 8 or 9 infected files over and over, regardless of the number of times I ran MBAM. Today I got zero, once AVG was disabled. Once I was finished the MBAM scan, I rebooted and :-( the same error box (as explained above) is still popping up! Any more advice?
Thx !

#7 garmanma

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Posted 19 February 2009 - 01:29 PM

Please update mbam and select FULL Scan
Run the scan, Remove selected and reboot
Post the log for review
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#8 lillibette

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Posted 19 February 2009 - 06:32 PM

Malwarebytes' Anti-Malware 1.34
Database version: 1779
Windows 5.1.2600 Service Pack 2

2/19/2009 6:29:13 PM
mbam-log-2009-02-19 (18-29-13).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 138982
Time elapsed: 45 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Above is the report after MBAM was updated and a full scan performed.
Now what ?
:- )
Thx
P.S. When I click off the error box (as mentioned above) I get another error box with a yellow yield sign and exclamation mark with DESKTOP in the blue band across the top. The error message in this box says "Could not load or fun 'C:\WINDOWS\Registration\xmqwyrks\winlogon.exe' specified in the registry. Make sure the file exists on your computer or remove the reference to the registry."

Edited by lillibette, 19 February 2009 - 06:38 PM.


#9 garmanma

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Posted 20 February 2009 - 05:43 PM

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#10 lillibette

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Posted 20 February 2009 - 09:28 PM

Ok, yep, that took a while! :- ) Here is the log from SAS


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/20/2009 at 09:19 PM

Application Version : 4.25.1012

Core Rules Database Version : 3769
Trace Rules Database Version: 1729

Scan type : Complete Scan
Total Scan Time : 01:51:44

Memory items scanned : 220
Memory threats detected : 0
Registry items scanned : 6079
Registry threats detected : 3
File items scanned : 67403
File threats detected : 1

Adware.MyWebSearch/FunWebProducts
HKU\S-1-5-21-3138902052-692511197-3660026087-1006\SOFTWARE\FunWebProducts
HKCR\CLSID\{9AFB8248-617F-460d-9366-D71CDEDA3179}
HKCR\CLSID\{9AFB8248-617F-460d-9366-D71CDEDA3179}\TreatAs

Worm.Alcra Variant
C:\WINDOWS\SYSTEM32\TASKKILL.COM

#11 garmanma

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Posted 21 February 2009 - 09:28 PM

I can see it. It's a stubborn one. Try this



Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#12 lillibette

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Posted 21 February 2009 - 11:19 PM

I have a feeling that didn't work like it was supposed to.
It was prompting me to remove ALL other firewall and spam protection programs and i did not do that but went ahead with it anyways. Would that matter? At this point I have AVG, Malwarebytes, ATF Cleaner AND Super Antispy downloaded.
Anyhow, here is all the report came up with:

"xxphtera.dat;C:\DOCUME~1\Amy\LOCALS~1\Temp;Trojan.NtRootKit.1100;Invalid path to file ;"

#13 garmanma

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Posted 22 February 2009 - 03:13 PM

It was prompting me to remove ALL other firewall and spam protection programs


Were you in Safemode?
We have some tools that may prompt you to turn off or disable your security tools, but never remove them
It looks like your best choice is to submit a HJT log:
--------------------------------------

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your log in the thread titled "Post in this thread when you haven't received an answer in five days.".
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#14 lillibette

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Posted 22 February 2009 - 04:30 PM

Yes, I was in safe mode. Thank you for all the help you've given me.
Even though the initial problem has not been corrected, after your advice with all the cleaning tools ect., my machine is running much faster! Thank you for your time :- )

#15 garmanma

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Posted 23 February 2009 - 03:16 PM

Since you now have a HJT log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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