Posted 20 February 2009 - 01:46 AM
Well, first lets start by getting you into your router.
RESET YOUR ROUTER (BEFSR41).
Hold down the RESET Button on the back of your router for 10 seconds. While still holding that down, unplug and replug your routers power cord and continue to hold the reset key for an additional 20 seconds. This will reset the router to factory defaults.
LOGIN TO YOUR ROUTER!
Type "//192.168.1.1" in your internet explorer address bar and enter in the following username and password:
GET YOU PPPOE INFORMATION!
SBC/DSL works with PPPOE which means that you are required to enter a username and password for your router to access your DSL. Usually this is the E-Mail address provided to you from your ISP and the password for the account. E.G. If you have an e-mail of Somethingorother@sbcglobal.net, and your password is 123456, then on the router web configuration page, you change the Type of connection from "Obtain Automatically" to "PPPOE" and enter in the Email and Password. Save your settings and it should work perfectly.
Let me know if this helps you out.