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software keyboard error - malware related?

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7 replies to this topic

#1 SirClive


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Posted 18 February 2009 - 01:04 PM

hi, first of all apologies for the lack of capital letters - it is connected to my problem.

a few days ago my pc started to act as if my 0 key was jammed in, adding a constant stream of zeros into any text input field i clicked on. i immediately assumed this was infact a stuck key so checked that out with no joy. i then tried unplugging the keyboard and rebooting using the virtual keyboard, but this gave me the same issue. i have found however that a reboot seems to clear the issue for about 10 minutes, but then it returns. therefore i have assumed this points to a software issue and as it kicks in after a successful period i wondered if there was some kind of malware doing strange things to my pc

when i press the numberlock key the zero's stop, so this is related only to the number pad. now i would be happy not to use the number pad, but as pressing shift and the zero on the number pad causes the system to paste anythin i have in my clipboard, i also have to stop using shift - hence no capitals - this is not feasible so i looked around for help.

first suggestions were running virus scans, which picked up a few unrelated issues but nothing else - i tried avg free, prevx csi and kaspersky 8.

any ideas if this is some form of infection ?

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#2 rigel



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Posted 18 February 2009 - 07:00 PM

We can try malwarebytes...

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith

#3 SirClive

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Posted 19 February 2009 - 02:35 AM

Thanks. 1 item was found and removed. Not sure if it has helped yet as it can take up to an hour before the problem kicks in.

Here is the log...

Malwarebytes' Anti-Malware 1.34
Database version: 1778
Windows 6.0.6001 Service Pack 1

19/02/2009 07:27:28
mbam-log-2009-02-19 (07-27-28).txt

Scan type: Quick Scan
Objects scanned: 73326
Time elapsed: 6 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RkHit (Rogue.SpywareCease) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 SirClive

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Posted 19 February 2009 - 03:21 AM

unfortunately, the problem is still there. it took about 30 minutes for it to manifest this time.

#5 rigel



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Posted 19 February 2009 - 08:09 AM

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith

#6 SirClive

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Posted 20 February 2009 - 03:16 AM

wow, that took 9 hours to run. hasn't fixed the issue though...

SUPERAntiSpyware Scan Log

Generated 02/20/2009 at 05:16 AM

Application Version : 4.25.1012

Core Rules Database Version : 3767
Trace Rules Database Version: 1727

Scan type : Complete Scan
Total Scan Time : 09:55:29

Memory items scanned : 645
Memory threats detected : 0
Registry items scanned : 8293
Registry threats detected : 0
File items scanned : 1153170
File threats detected : 154

Adware.Tracking Cookie
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@account.live[2].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@ad.uk.tangozebra[1].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@ad.uk.tangozebra[2].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@ad1.emediate[1].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@adlegend[1].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@admse012.adbureau[2].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@adopt.specificclick[1].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@ads.aol.co[1].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@apmebf[2].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@e-2dj6wjl4smcpaep.stats.esomniture[2].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@ehg-debenhams.hitbox[1].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@imrworldwide[2].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@indextools[1].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@kontera[2].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@media.adrevolver[3].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@msnaccountservices.112.2o7[1].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@partypoker[2].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@paypal.112.2o7[1].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@photobox.112.2o7[1].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@richmedia.yahoo[2].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@specificclick[2].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@track.adform[1].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@www.3pintracking[1].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\Low\sirclive@xiti[1].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\sirclive@atdmt[1].txt
C:\Documents and Settings\SirClive\AppData\Roaming\Microsoft\Windows\Cookies\sirclive@doubleclick[1].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@account.live[2].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@ad.uk.tangozebra[1].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@ad.uk.tangozebra[2].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@ad1.emediate[1].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@adlegend[1].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@admse012.adbureau[2].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@adopt.specificclick[1].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@ads.aol.co[1].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@apmebf[2].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@e-2dj6wjl4smcpaep.stats.esomniture[2].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@ehg-debenhams.hitbox[1].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@imrworldwide[2].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@indextools[1].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@kontera[2].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@media.adrevolver[3].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@msnaccountservices.112.2o7[1].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@partypoker[2].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@paypal.112.2o7[1].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@photobox.112.2o7[1].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@richmedia.yahoo[2].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@specificclick[2].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@track.adform[1].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@www.3pintracking[1].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@xiti[1].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\sirclive@atdmt[1].txt
C:\Documents and Settings\SirClive\Application Data\Microsoft\Windows\Cookies\sirclive@doubleclick[1].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@account.live[2].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@ad.uk.tangozebra[1].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@ad.uk.tangozebra[2].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@ad1.emediate[1].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@adlegend[1].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@admse012.adbureau[2].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@adopt.specificclick[1].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@ads.aol.co[1].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@apmebf[2].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@e-2dj6wjl4smcpaep.stats.esomniture[2].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@ehg-debenhams.hitbox[1].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@imrworldwide[2].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@indextools[1].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@kontera[2].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@media.adrevolver[3].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@msnaccountservices.112.2o7[1].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@partypoker[2].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@paypal.112.2o7[1].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@photobox.112.2o7[1].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@richmedia.yahoo[2].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@specificclick[2].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@track.adform[1].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@www.3pintracking[1].txt
C:\Documents and Settings\SirClive\Cookies\Low\sirclive@xiti[1].txt
C:\Documents and Settings\SirClive\Cookies\sirclive@atdmt[1].txt
C:\Documents and Settings\SirClive\Cookies\sirclive@doubleclick[1].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@account.live[2].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@ad.uk.tangozebra[1].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@ad.uk.tangozebra[2].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@ad1.emediate[1].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@adlegend[1].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@admse012.adbureau[2].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@adopt.specificclick[1].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@ads.aol.co[1].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@apmebf[2].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@e-2dj6wjl4smcpaep.stats.esomniture[2].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@ehg-debenhams.hitbox[1].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@imrworldwide[2].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@indextools[1].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@kontera[2].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@media.adrevolver[3].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@msnaccountservices.112.2o7[1].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@partypoker[2].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@paypal.112.2o7[1].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@photobox.112.2o7[1].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@richmedia.yahoo[2].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@specificclick[2].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@track.adform[1].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@www.3pintracking[1].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\Low\sirclive@xiti[1].txt
C:\Users\SirClive\Application Data\Microsoft\Windows\Cookies\sirclive@atdmt[1].txt

#7 rigel



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Posted 20 February 2009 - 07:42 AM

Please run the F-Secure Online Scanner
Note: This Scanner is for Internet Explorer Only!
Follow the Instruction here for installation.
Accept the License Agreement.
Once the ActiveX installs,Click Full System Scan
Once the download completes, the scan will begin automatically.
The scan will take some time to finish, so please be patient.
When the scan completes, click the Automatic cleaning (recommended) button.
Click the Show Report button and Copy&Paste the entire report in your next reply.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith

#8 SirClive

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Posted 20 February 2009 - 01:35 PM

Unfortunately when running this scan it crashes my system and resets the computer.

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