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Can't Install Mbam, Access Anti Virus Sites - Please Help :) !


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2 replies to this topic

#1 cloz500

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Posted 18 February 2009 - 05:52 AM

Hello There,

I have a pc running windows xp which has got a virus I cant remove.

I have tried installing various virus removal programs but I either have the problem of they wont install or once they do install they wont work because they cant update and the pc wont let them connect to the internet.

Everything I try to install softare I get an error come up saying "Windows - no disk Exception Processing Message c0000013 Parameters 75b6bf9c 4 75b6bf9c 75b6bf9c" I tried changing all disk drive letters and this made no difference to the error.

I have installed AVG but this wont update, I ran a scan and it found 3 trojan and removed them. But still doesnt seem to have solved the problem.

I have tried to install malwarebytes (mbam) but it will not let me run this to install (tried downloading it again and run on another computer incase it was file, but was fine!) I also tried installing in safe mode but made no difference.

Would you be able to help me please :thumbsup:

Thank You!!!

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#2 SLIX

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Posted 18 February 2009 - 07:30 AM

Hi cloz500

The forum you have posted in is not dedicated to malware removal.
Please follow this link and follow the instructions. http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Once you have done this, a member of the HJT Team will contact you with further instructions.
Steve

#3 garmanma

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Posted 18 February 2009 - 08:49 AM

If mbam won't install

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Mark
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