I have a pc running windows xp which has got a virus I cant remove.
I have tried installing various virus removal programs but I either have the problem of they wont install or once they do install they wont work because they cant update and the pc wont let them connect to the internet.
Everything I try to install softare I get an error come up saying "Windows - no disk Exception Processing Message c0000013 Parameters 75b6bf9c 4 75b6bf9c 75b6bf9c" I tried changing all disk drive letters and this made no difference to the error.
I have installed AVG but this wont update, I ran a scan and it found 3 trojan and removed them. But still doesnt seem to have solved the problem.
I have tried to install malwarebytes (mbam) but it will not let me run this to install (tried downloading it again and run on another computer incase it was file, but was fine!) I also tried installing in safe mode but made no difference.
Would you be able to help me please