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Cannot use applications, sign in to websites

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#1 mobobom


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Posted 18 February 2009 - 01:48 AM

I am having an issue with a computer that is proving to be quite frustrating. It is running Windows XP Home Editionm has 3.33GHz processor and 338 MB of RAM. I am using the web browser Internet Explorer 7. It has ran with no problems and excellent speed until today.

I am working on my uncle's computer because as of this afternoon it began having complications. I was informed that it was working fine before he went to work; however, after he returned home everything had gone wrong.

My cousin had been on his computer while he was at work and downloaded Bearshare. As far as I can tell, this was the only program that was downloaded between the time of absence.

The problems I am having are as follows:

Starting from a cold boot, I reach the Account Select Screen. I can move the mouse, but nothing is clickable. By restarting the computer manually, I can sign in to an account.

Any application I try to open as far as maintanance/Spyware/anti-virus, will not open. A review of the task manager shows that the program has been executed, but I see no result on the screen.

I have noticed though that any program that opens at start up will run. Example: AVG 8.0 runs at start up and loads to the system tray. I can run a virus scan with no problems at all. TeaTimer from Spybot also loads and I can use it, but I cannot use Spybot by executing it or trying to run it through the already loaded TeaTimer.

I have tried to add the EXE extension to the Folder Options and still have had no success.

I downloaded Hijackthis and as soon as I click the icon to install, it shows up in the task manager, but does not execute.

I tried running system restore. When I get to the final NEXT button, I click and click and click it but it does not proceed.

My uncle plays pogo regularly on his computer. Now when he goes to sign in the webpage just hangs on the sign in page and times out. If I click on a link that opens a new window, I get rerouted to a Coupon Mountain website with search results for my inquery. The only success I have had with getting a link to load is by opening it in a tab instead of a new window.

At this point I decided to retire for the evening and come home to do some research. I am hoping to burn a disc with removal and maintenance programs on it, but I don't see that plan coming to fruition either.

Any advice I could receive would be appreciated.

Edited by mobobom, 18 February 2009 - 01:54 AM.

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#2 garmanma


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Posted 18 February 2009 - 07:20 PM

Try mbam to start things off

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs


If mbam won't install

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
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