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Unable to log into windows after running a scan


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#1 Carpediemm

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Posted 17 February 2009 - 11:53 PM

Ok, I have officially made the dumbest mistake in my computer history.

After being afflicted by the rundll32.exe virus I attempted to run virus/trojan scans and I deleted some files in my startup directory thinking they were malware. However, now when I start up windows I get the log in screen and am unable to get passed it. It will now log into windows, load my personal settings and then it will instantly shut down that sign on, save the settings, and go back to the log in screen. I have done everything i can think of including safemode, safemode with command.... everything I do takes me back to that log in screen. I decided to just give up and tried to just use the Windows Restore CD, and I can't even use that because it wants to go straight to that same window log in screen, I couldn't get the restore prompts to come up.

Does anyone know anyway that I can abort the windows log in screen without being able to sign into windows ( I didn't know if perhaps there was a keystroke combo). I tried to find away through the F2 and F8 menus .... but I can't find away around that screen. Restore to "settings that worked correctly last time"... does nothing, back to windows log in.

I was so close to clearing the virus and now I have made it about 20 x worse. I fear there is nothing left to do than to call the Geek Squad.

If no thoughts on this, could someone explain how to get my computer to use the Windows XP reboot disk? It doesn't seem to be recognizing it is in there when i tried to just restore windows and lose everything.

Thanks,
Kristy

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#2 the_patriot11

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Posted 18 February 2009 - 12:06 AM

well, if windows is that messed up, and if it were me, I would download a linux boot disk, like say ubuntu, (its a small download and is fairly easy to use) and boot up off of that, (dont install it, just boot up off it) get all the files you want to save off of the computer using ubuntu (or linux distro of ur choice) and then use linux to erase the hard drive and then reload windows. (that is if u have a windows installation cd) instructions on how to do it: download the linux u want, I would say ubuntu, prolly the 32 bit version for combatibility, put it in your CD drive, restart the computer. it should automatically boot from CD, if not you will have to change the order in the bios. when it loads, it will give you a menu, the top option is try ubuntu without installing, click that. ubuntu will then boot up off your dvd drive. if you know how to boot from USB you can put linux on a flash drive as well. from there, you can access all the folders and files on your computer, save them to flash drives or move them to another computer via network, and then you can either restart the computer and reformat the drive using the windows disc and a clean install, or use linux partition manager to erase the drive. probably easiest to just do a clean install using the windows after that unless you are somewhat familiar with linux-backing files up with it is pretty straightforward but much beyond that can be confusing if your not familiar with it.

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Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

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#3 the_patriot11

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Posted 18 February 2009 - 12:08 AM

but if worse comes to worse and the windows disk will not work, you can use linux to totally erase the drive, from their windows should do a clean install. if it comes to that Ill help u out with that, just tell me. also there may be an easier way to do it that someone else might know, so dont do it right away give others time to answer-this is just how I would fix it.

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Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#4 Carpediemm

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Posted 18 February 2009 - 12:32 AM

but if worse comes to worse and the windows disk will not work, you can use linux to totally erase the drive, from their windows should do a clean install. if it comes to that Ill help u out with that, just tell me. also there may be an easier way to do it that someone else might know, so dont do it right away give others time to answer-this is just how I would fix it.



thanks, I will definitely give this a try tomorrow! Its only my daughters computer, so if I can get the pictures and perhaps the songs in her Itunes folder, it is not a big deal to just crash and start a new. (granted its a pain, but... I think it had probably too many difficult viruses for me to clean them all).

Again, I appreciate you taking time to comment! Will let you know how it goes.

#5 the_patriot11

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Posted 18 February 2009 - 12:39 AM

again, id wait a bit to see what others have to say they may know an easier workaround. :D

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Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#6 dc3

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Posted 18 February 2009 - 02:02 AM

You may need to go into the BIOS and change the boot order so the the CD-ROM is the first device seen in order to be able to boot from the CD. If you can boot from the CD try doing a repair installation.

Because there is always a chance that data may be lost you should back up your important files and applications that you don't have installation discs for to a removable media.

Boot the computer from the XP CD. You may need to change boot order in the BIOS so that the CD-ROM is the first device in the boot order.

When you see the "Welcome To Setup" screen, you will see the options below

This portion of the Setup program prepares Microsoft
Windows XP to run on your computer:

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installing Windows XP, press F3.

Press Enter to start the Windows Setup.

To setup Windows XP now and Repair Install , press ENTER.
You do not want to choose "To repair a Windows XP installation using the Recovery Console, press R.

Accept the License Agreement and Windows will search for existing Windows installations.

Select the XP installation you want to repair from the list and press R to start the repair. If Repair isn't one of the option end the installation, this will mean that you will need to do a fresh installation of XP.

The repair will copy the necessary files to the hard drive and reboot, the repair installation will continue after the reboot.

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