No idea what kind of virus

Hello,
I have a terrible virus on my computer. I've also been looking around the internet for the last two days for a solution to the problem, but nothing is helping. The virus is making my computer start very slow, making System Restore unusable, freezing randomly, saying that I cant use the Registry Editor because it's been locked by the admin (even I am the admin), disconnecting me from my network, and sometimes I can only get explorer.exe running through the Task Manager. Also when I start up the computer all these wierd messesges come up saying that windows has closed the DHCP Wizard, and other things of that nature.

I really need some help here, I've done at least 10 system scans with BitDefender and it's not helping. Suggestions please!




Compaq Presario F730US (Laptop)
AMD Athlon 64 X2
Dual Core Processor
960 MB of RAM
Windows XP Pro SP3 (downgraded from Vista)

thankyou

bump

Please download ATF Cleaner by Atribune & save it to your desktop.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main "Select Files to Delete" choose: Select All.
• Click the Empty Selected button.
• If you use Firefox browser click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  If you would like to keep your saved passwords, please click No at the prompt.
• If you use Opera browser click Opera at the top and choose: Select All
• Click the Empty Selected button.
  If you would like to keep your saved passwords, please click No at the prompt.
• Click Exit on the Main menu to close the program.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself.
• Press the OK button to close that box and continue.
• If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
• Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/

Thanks, but my computer won't let me open MBAM. After the install it says ""mbam.exe - Unable To Locate Component
This application has failed to start because MSVBVM60.DLL was not found. Re-installing the application may fix the problem."

http://www.microsoft.com/downloads/details...;displaylang=en

Your visual basic is damaged, if it was malware this might not help, please try to uninstall MBAM, run the VB installer and then try to reinstall MBAM

http://www.microsoft.com/downloads/details...;displaylang=en

Your visual basic is damaged, if it was malware this might not help, please try to uninstall MBAM, run the VB installer and then try to reinstall MBAM

I've ran the VB installer, and tried to reinstall MBAM, no error message now but the program won't start.

That's some progress, try renaming the executable in the MBAM program folder

C:\Program Files\Malwarebytes' Anti-Malware

mbam.exe yo kell.com or kell.bat

Show Hidden Folders/Files

• Open My Computer.
• Go to Tools > Folder Options.
• Select the View tab.
• Scroll down to Hidden files and folders.
• Select Show hidden files and folders.
• Uncheck (untick) Hide extensions of known file types.
• Uncheck (untick) Hide protected operating system files (Recommended).
• Click Yes when prompted.
• Click OK.
• Close My Computer.

Edited by DaChew, 19 February 2009 - 04:53 PM.

That's some progress, try renaming the executable in the MBAM program folder

C:\Program Files\Malwarebytes' Anti-Malware

mbam.exe yo kell.com or kell.bat

Show Hidden Folders/Files

• Open My Computer.
• Go to Tools > Folder Options.
• Select the View tab.
• Scroll down to Hidden files and folders.
• Select Show hidden files and folders.
• Uncheck (untick) Hide extensions of known file types.
• Uncheck (untick) Hide protected operating system files (Recommended).
• Click Yes when prompted.
• Click OK.
• Close My Computer.

here's another problem, there is no "Folder Option" option on the view tab. Nor can I open it from the Microsoft Support Center, when I click "Open Folder Options", a message comes up saying: "This operation has been canceled due to the restrictions in effect on this computer. Please contact your system administrator." Though I am the system administrator.

Would you try Bitdefender in safe mode

Now reboot into Safe Mode.
This can be done tapping the F8 key as soon as you start your computer
You will be brought to a menu where you can choose to boot into safe mode.
Make sure you choose the option without networking support.
Please see here for additional details.

Would you try Bitdefender in safe mode

Now reboot into Safe Mode.
This can be done tapping the F8 key as soon as you start your computer
You will be brought to a menu where you can choose to boot into safe mode.
Make sure you choose the option without networking support.
Please see here for additional details.

did it, got rid of most of the viruses, though some are in quarantine. The problem still remains though, and I can't open Folder Options nor MBAM.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:

• Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
• Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
• The Express scan will automatically begin.
  (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
• If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
• If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
• When complete, click Select All, then choose Cure > Move incurable.
  (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)

• Now put a check next to Complete scan to scan all local disks and removable media.
• In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
• Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
• When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
• Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
• In the top menu, click file and choose save report list.
• Save the DrWeb.csv report to your desktop.
• Exit Dr.Web Cureit when done.
• Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
• After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

So I dont know if I shouldnt of done this, but I didnt let the scan finish because it was lasting about two hours, and it had only shown about a fourth of the way done, and I figured the scanner already covered the core computer files which I think would of had all the viruses on it. But if need be, I will run the scanner again in safe mode through the night until it is finished.

LOG:

livesrv.exe;c:\program files\common files\bitdefender\bitdefender update service;Probably DLOADER.Trojan;Incurable.Moved.;
svchost.exe:ext.exe;c:\windows\system32;Trojan.Spambot.4348;Deleted.;
xgzdsa.dll;c:\windows\system32;BackDoor.JackBot.1;Deleted.;
xgzdsa32.dll;c:\windows\system32;BackDoor.JackBot.1;Deleted.;
pfkik.exe;C:\;Trojan.MulDrop.21321;Deleted.;
ytprjxsv.exe;C:\;Trojan.Spambot.4117;Incurable.Moved.;

thanks alot for helping me with my issue, I really REALLY appreciate it. Ive asked some other forums for help, and they don't even try!

Edited by kellan6, 21 February 2009 - 09:03 PM.

Download a new copy of MBAM and update it and try to run it again

If it won't run please let cureit finish.

when I start MBAM now, it still does not show up, although under the processes tab in the task manager, it says mbam.exe is running.

Could you post those bitdefender logs that show what it found?