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this virus/trojan is too smart


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3 replies to this topic

#1 nanup

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Posted 17 February 2009 - 08:10 PM

Is there anyone that is smart enough to help with this annoying virus on our computer. I am not sure what the name of the virus is. I thought it was the Antivirus 360 or another along that line. But the things that were suggested to do, failed. I tried finding the files that were told to find and delete, but none were found. Nor were any of the registry entries found was suggested to delete. I have tried installing Malwarebytes, Spydoctor, Spyhunter, HJT, and others. They will not install. All I get is the hourglass for one or two seconds. I have tried doing this also in safe mode.
I tried renaming the executable files and installation files and that will not work.
I get "Trouble with this website," or "Page cannot be displayed," or something that says that I can't go to any website when I try to go to virus detection sites. Because I can't get access to these sites, I have had to download the files and copy them to the infected computer, but like I said, I am not able to install them.
Whatever has infected the computer is very smart. I am just frustrated spending so much time with this. If I could only find out the files that are blocking my virus/spyware checker programs from installing, I would be very happy. Has anyone had this problem or can offer a solution to this annoying problem?
Thanks!

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 garmanma

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Posted 18 February 2009 - 06:52 PM

If need be, you can download Mbam to a flash drive or burn it to a CD

If mbam won't install

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
-----------------------------------------

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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#3 nanup

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Posted 18 February 2009 - 07:54 PM

Thank you so much for replying to my problem. I am so frustrated because I did what you said from reading other people's problems because I didn't want to take up any more of your time than I have to. But I am really frustrated. I changed the exe files of several spyware programs that were suggested including MBAM. I made sure I changed the exe to bat and com and pif. I can't get anything to open. If I do get it to install, for instance super spyware, I get an "windows has encountered a problem with this program" and I have to click ok which takes me back to my desktop. I managed to run HJT to get a log file. I don't know how because I can't get it to do it again. I did get MBAM to install by changing the name but it couldn't update because something keeps blocking IE from going to any spyware program website. I am tired of getting "This page or website cannot be displayed." I keep searching the forums for someone else with this problem, but when I go to look for those files to delete or registry items, they are not there. I know you are very knowledgeable from reading the forums. I work for a school district and have cleaned other computers with the Antivirus 2009, but this one has me stumped. If I could just get a virus/spyware program to install, update, and then run, I think it would fix it. But I can't. Then if I knew what files and registry lines to delete, that would work, but I don't know what files to delete. I did searches for the files that was said to look for if you had the Antivirus 2009 and 360, but they are not there. If you don't have any other suggestions, my other solution is to wait to hear from the HJT on the log file that I did manage to get. I hope it isn't a file that the spyware infection conjured up. Anyway, thanks so much for replying to my problem. If in your infinite wisdom can think or know of something else to do, I would really appreciate it very much!

#4 garmanma

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Posted 19 February 2009 - 12:22 PM

I did get MBAM to install by changing the name but it couldn't update

Run it "as is" and maybe it will catch some things and get you to where you can get online to update
Can you open Task Manager? End all of the running processes. Then start a new task and type in explorer.exe
See if that will let you navigate the Desktop and maybe get online
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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