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Please help...can't get rid of this!


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4 replies to this topic

#1 jenessa333

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Posted 17 February 2009 - 07:35 PM

First I want to say thanks for all of the help I have gotten from this site=) Unfortunately, I have been attacked and can't seem to get rid of it after following many of the steps outlined for some of the problems I have had. I am at a loss...Friday I woke up to the blue screen of death... Bitdefender alert said I had items on my computer that it was unable to take off. Had only used Bitdefender for a couple of days due to McAfee expiring. Ran malwarebytes, a2 and was able to remove some objects. Later used smitfraudfix for virusbusters, but didn't seem to get it all. At this point I'm not even sure what all is infecting my system....my home page on internet has been changed, won't let me remove any programs...tried to uninstall Bitdefender b/c able to get McAfee back on system. Unable to remove any program (have tried to remove sun java to update, cannot). Everything says "fatal error occurred" when I attempt to remove anything. Also ran spybot which may have gotten off antivirus 2008. One scan (I think Bitdefender) says exploit.htmlagent.jik and trojan.swf.iframe.gen cannot be accessed????
I am desperate to get my system back to normal...this is scaring me! Please, any advice on what to do is very appreciated=)

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#2 garmanma

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Posted 18 February 2009 - 06:47 PM

Can you access Safemode w/networking?


Try to update mbam and select FULL Scan
Run the scan, Remove selected and reboot
Post the log for review
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 jenessa333

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Posted 19 February 2009 - 01:16 PM

I ran the scan in safe mode w/ networking, and it shows no "malicious items." I ran Kapersky online scan yesterday and the same thing. Nothing that I have ran has been able to identify what this is! Computer still messed up...changing desktop, time, homepage online. Running very slow...randomly knocks me off line...won't let me remove any programs (what trying to remove olf sun java and other random unused programs), but says "fatal error occured during installation. Also, still unable to remove Bitdefender. Any more suggestions? Please help! I will post the log anyway:

Malwarebytes' Anti-Malware 1.34
Database version: 1778
Windows 5.1.2600 Service Pack 3

2/19/2009 12:50:54 PM
mbam-log-2009-02-19 (12-50-54).txt

Scan type: Full Scan (C:\|)
Objects scanned: 173179
Time elapsed: 27 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 garmanma

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Posted 19 February 2009 - 01:28 PM

Are you able to post a Hijack This log??
--------------------------

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your log in the thread titled "Post in this thread when you haven't received an answer in five days.".
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 Orange Blossom

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Posted 21 February 2009 - 11:30 PM

Hello jenessa333,

Now that you have a log posted here: http://www.bleepingcomputer.com/forums/t/204871/first-virusbursters-now-something-else/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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