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Trojan problem: Generic.dx and other issues


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#1 browneyedgirl20

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Posted 17 February 2009 - 12:20 PM

Hi,

If someone could help me out, I'd really appreciate it. I don't know if it's one problem or two or several.

Here are my problems:
1. McAfee won't update, if it tries, it ends up freezing my computer and I have turn it off and on again.
2. Everytime I use google and click on a link, I get redirected to some other unrelated website.
3. And when I run a Anti-virus scan, it keeps detecting a trojan by the name of Generic.dx and it will quarantine it, but it keeps coming back.

It just started happening a couple days ago and I have no clue how to fix it. If you need me to run combo fix or something else to get a log, I will. Just let me know.

Thank you.

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#2 rigel

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Posted 17 February 2009 - 01:29 PM

Hi and welcome to BleepingComputer :thumbsup:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 browneyedgirl20

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Posted 17 February 2009 - 04:13 PM

Thank you so much for helping me. I really appreciate it. I've never really had a problem with trojans or viruses. This is the first time it's happened and I had no idea what to do, since mcafee seemed not to be able to get rid of it. Anyway, thank you!

Here is the log report.

Malwarebytes' Anti-Malware 1.34
Database version: 1749
Windows 5.1.2600 Service Pack 3

17/02/2009 3:56:37 PM
mbam-log-2009-02-17 (15-56-37).txt

Scan type: Quick Scan
Objects scanned: 89930
Time elapsed: 7 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 1
Registry Data Items Infected: 2
Folders Infected: 2
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{4d25f920-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{4d25f923-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{4d25f924-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\{4d25f926-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CLASSES_ROOT\scrfile\shell\open\command\ (Broken.OpenCommand) -> Bad: (NOTEPAD.EXE %1) Good: ("%1" /S) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\regfile\shell\open\command\ (Broken.OpenCommand) -> Bad: (NOTEPAD.EXE %1) Good: (regedit.exe "%1") -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\MyWaySA (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWaySA\SrchAsDe (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\MyWaySA\SrchAsDe\deSrcAs.dll (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\RECYCLER\S-1-2-19-100000235-100020578-100018896-1999.com (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\gaopdxydnmttye.sys (Trojan.Agent) -> Quarantined and deleted successfully.

Thank you so much.

Edited by browneyedgirl20, 17 February 2009 - 04:59 PM.


#4 rigel

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Posted 17 February 2009 - 06:10 PM

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.


Let us know if SDFix gives any problems

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 browneyedgirl20

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Posted 18 February 2009 - 03:46 PM

Ok, so I ran SDFix. I didn't have any problems. Just when it ran the final scan after it rebooted again, it didn't really spit out a notepad report. I had to go into the SDfix folder to get it. So, I don't know if something happened in the scan because it automatically closed the window and brought me to my desktop without a notepad doc. I don't think it makes a difference, but I thought I'd mention it.

And let me just say thanks again for taking the time to do this. This board is really helpful and it seems that you guys try to get to everyone's problems in a timely manner. You respond a lot quicker than even I can. So, thank you!

Here is the Report:

SDFix: Version 1.240
Run by Nida on 18/02/2009 at 02:57 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

No Trojan Files Found






Removing Temp Files

ADS Check :


That's all that was on the report. I figured the No Trojans found part is a good sign, nonetheless.

Thanks for your help

Edited by browneyedgirl20, 18 February 2009 - 03:47 PM.


#6 rigel

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Posted 18 February 2009 - 06:27 PM

You are very welcome :thumbsup:

The SDFix log is good news. Let's make sure nothing else is out there - still a few more scans

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 browneyedgirl20

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Posted 18 February 2009 - 09:57 PM

Nothing was found. Yay!

Here's the log.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/18/2009 at 09:46 PM

Application Version : 4.25.1012

Core Rules Database Version : 3765
Trace Rules Database Version: 1726

Scan type : Complete Scan
Total Scan Time : 01:38:40

Memory items scanned : 278
Memory threats detected : 0
Registry items scanned : 5991
Registry threats detected : 0
File items scanned : 77495
File threats detected : 0

Boy, that last scan took a long time. But considering it was scanning all the files on my computer, it makes sense. Thanks for your patience.

#8 rigel

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Posted 19 February 2009 - 08:46 AM

Yes, Superantispyware deep cleans.

Ok two more scans and hopefully clean :thumbsup:

Please run the F-Secure Online Scanner
Note: This Scanner is for Internet Explorer Only!
Follow the Instruction here for installation.
Accept the License Agreement.
Once the ActiveX installs,Click Full System Scan
Once the download completes, the scan will begin automatically.
The scan will take some time to finish, so please be patient.
When the scan completes, click the Automatic cleaning (recommended) button.
Click the Show Report button and Copy&Paste the entire report in your next reply.

Then please update and rerun malwarebytes - posts its new log.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 browneyedgirl20

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Posted 19 February 2009 - 05:35 PM

Here is the F-Secure Log

Scanning Report
Thursday, February 19, 2009 15:54:26 - 17:14:06
Computer name: D5F0QGB1
Scanning type: Scan system for malware, rootkits
Target: C:\


--------------------------------------------------------------------------------

Result: 7 malware found
TrackingCookie.2o7 (spyware)
System
TrackingCookie.Advertising (spyware)
System
TrackingCookie.Atdmt (spyware)
System
TrackingCookie.Atwola (spyware)
System
TrackingCookie.Doubleclick (spyware)
System
TrackingCookie.Webtrends (spyware)
System
TrackingCookie.Yieldmanager (spyware)
System

--------------------------------------------------------------------------------

Statistics
Scanned:
Files: 42107
System: 4453
Not scanned: 22
Actions:
Disinfected: 0
Renamed: 0
Deleted: 0
None: 7
Submitted: 0
Files not scanned:
C:\HIBERFIL.SYS
C:\PAGEFILE.SYS
C:\WINDOWS\TEMP\MCAFEE_GFRRPHZWHHHP5HW
C:\WINDOWS\TEMP\MCAFEE_MWLO0GATKVFRPVS
C:\WINDOWS\TEMP\MCMSC_44XSCP7GVGGTTRN
C:\WINDOWS\TEMP\MCMSC_DXIEMILKSSVAFDS
C:\WINDOWS\TEMP\MCMSC_MYG4Z2AFG4ISUUH
C:\WINDOWS\TEMP\MCMSC_TBFY7QQMXD3VORB
C:\WINDOWS\TEMP\SQLITE_3D37FSCSBCN5ICH
C:\WINDOWS\TEMP\SQLITE_5WF6EMUEU2OJEDL
C:\WINDOWS\TEMP\SQLITE_DIGFBHB6MADJ5O4
C:\WINDOWS\TEMP\SQLITE_FULXU0VUIDNKVTU
C:\WINDOWS\TEMP\SQLITE_MFHVMX66VOJUUN2
C:\WINDOWS\TEMP\SQLITE_MH6ZT8YOMRBXS6F
C:\WINDOWS\TEMP\SQLITE_Y9EUTKPCCR0IJUI
C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT
C:\WINDOWS\SYSTEM32\CONFIG\SAM
C:\WINDOWS\SYSTEM32\CONFIG\SECURITY
C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE
C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM
C:\DOCUMENTS AND SETTINGS\ALL USERS\DOCUMENTS\RECORDED TV\TEMPREC\TEMPSBE\MSDVRMM_1751909115_1448673280_23953
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\3AD391678A806EC4D691E83AAA393B6F_24ADF822-76F7-4481-B30B-FF1B40F8687F

--------------------------------------------------------------------------------

Options
Scanning engines:
F-Secure USS: 3.0.0
F-Secure Hydra: 3.6.8511, 2009-02-19
F-Secure AVP: 7.0.171, 2009-02-19
F-Secure Pegasus: 1.20.0, 1969-11-31
F-Secure Blacklight: 0.0.0
Scanning options:
Scan defined files: COM EXE SYS OV? BIN SCR DLL SHS HTM HTML HTT VBS JS INF VXD DO? XL? RTF CPL WIZ HTA PP? PWZ P?T MSO PIF . ACM ASP AX CNV CSC DRV INI MDB MPD MPP MPT OBD OBT OCX PCI TLB TSP WBK WBT WPC WSH VWP WML BOO HLP TD0 TT6 MSG ASD JSE VBE WSC CHM EML PRC SHB LNK WSF {* PDF ZL? XML ZIP XXX ANI AVB BAT CMD JOB LSP MAP MHT MIF PHP POT SWF WMF NWS TAR
Use Advanced heuristics



And here is the malwarebytes log

Malwarebytes' Anti-Malware 1.34
Database version: 1779
Windows 5.1.2600 Service Pack 3

19/02/2009 5:26:36 PM
mbam-log-2009-02-19 (17-26-36).txt

Scan type: Quick Scan
Objects scanned: 85522
Time elapsed: 5 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



There you go, let me know what you think. F-Secure did find some adware.

And if I could ask you a question, I have Mcafee set up to scan my computer once a week, a full scan, and today it did one and it quarantined Combofix, which I downloaded but never used, and it quarantined SDFix, said it was a trojan Generic!Artemis. Also, the same items on system restore were flagged and quarantined. Is that normal? Or should I be worried?

Thank you

Edited by browneyedgirl20, 19 February 2009 - 05:41 PM.


#10 rigel

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Posted 19 February 2009 - 09:31 PM

Let's talk about the results first... You look clean :thumbsup: Fsecure found cookies and that is pretty common. Mbam has 0's - great news.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Now about combofix and sdfix.

Those two are specialized tools that have specific functions that analyze your computer. McAfee looks at these files as a threat because of their characteristics. It is a false positive.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 browneyedgirl20

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Posted 20 February 2009 - 04:20 PM

Okay, done and done!

My computer has been running well, no more redirecting from google and mcafee is updating properly now and no more trojan alerts either. So, I think you cured my computer! You truly are a genius because I had no clue what to do.

I just really want to thank you for your help. This board is really amazing and useful and helpful, I'm very fortunate to have stumbled upon it by pure chance. And I have to give credit to the people on here, who are taking the time to help out total strangers with their computer meltdowns. You guys are just phenomenal and very knowlegeable.

It's kind of shocking to me how unaware I was about how my computer could get infected despite the fact I have an up to date anti-virus program and firewall and the whole package. It's definitely opened my eyes. So, if you have any recommendations as to what other programs I should get in addition to Mcafee, I would really appreciate it. I don't mind if it's not freeware, as long as I have my computer protected.

Once again, I thank you very much for your help, it is very much appreciated it. You totally saved me my sanity and my computer.

#12 rigel

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Posted 20 February 2009 - 09:07 PM

browneyedgirl20 - you made my day :thumbsup: Thank you for your kind words.

Basically, surf safe. By that I mean keep your Antivirus and Windows up to date. Download updates often. I would scan with Malwarebytes about once a week. They do have a pro solution, but you have already experienced the power of their free version. Also, run regular antivirus scans. I use a HOSTS file. You can read about them here.

We are here... if you ever need any further help, please let us know.

Take care and Safe Surfing!
rigel

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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