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Blue Screen Error - Please Help


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9 replies to this topic

#1 Orangestng

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Posted 17 February 2009 - 11:22 AM

Hi gang,

I had a "Blue Screen Error" occur last night, and it really has be buggered. About a month ago this was happening frequently, then it suddenly stopped, until last night that is. Here is a copy of the blue screen information:


A problem has been detected and Windows has been shut down to prevent damage to your computer.

IRQL_NOT_LESS_OR_EQUAL

If this is the first time you’ve seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safe mode.

Technical Information

*** Stop: 0x0000000A (0x00000004, 0x0000001C, 0x00000001, 0x804E1476)

Beginning dump of physical memory
Physical memory dump complete

Contact your system administrator or technical support group for further assistance.


If anyone may be able to direct me as to what may be causing this problem, I would appreciate the assistance. I have already unistalled any new software programs, and it did not seem to help my problem.

Thanks in advance,
Orangestng


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#2 Animal

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Posted 17 February 2009 - 12:10 PM

You might want to take a look here to further assist you: How to receive help diagnosing Blue Screens and Windows crashes

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#3 Orangestng

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Posted 17 February 2009 - 01:57 PM

Hi Animal,

Thanks for the link, I have printed the complete post to see if the information will help.

Orangestng


#4 Budapest

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Posted 18 February 2009 - 04:47 PM

Check your devices in Device Manager (Start > Run > type "devmgmt.msc" (without the quotes) and press Enter). Look for any "!", "?" or "X" symbols.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 Orangestng

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Posted 19 February 2009 - 12:59 AM

OK Animal,

I finally got the opportunity to "Debugg" my last memory dump, and here is the report, I hope it shows something:


Microsoft ® Windows Debugger Version 6.11.0001.402 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini021609-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp3_gdr.080814-1236
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805634c0
Debug session time: Mon Feb 16 20:46:42.656 2009 (GMT-6)
System Uptime: 0 days 9:14:50.351
Loading Kernel Symbols
...............................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000000A, {4, 1c, 1, 804e1476}

Probably caused by : serial.sys ( serial!SerialSetTimer+28 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000004, memory referenced
Arg2: 0000001c, IRQL
Arg3: 00000001, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 804e1476, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: 00000004

CURRENT_IRQL: 1c

FAULTING_IP:
nt!KiInsertTimerTable+4e
804e1476 894204 mov dword ptr [edx+4],eax

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xA

PROCESS_NAME: Idle

LAST_CONTROL_TRANSFER: from 804e14da to 804e1476

STACK_TEXT:
805570cc 804e14da fffe7960 ffffffff 829885e9 nt!KiInsertTimerTable+0x4e
805570e8 804e2130 fffe7960 ffffffff 80701900 nt!KiInsertTreeTimer+0x7d
80557108 804e2167 0050ad28 fffe7960 ffffffff nt!KeSetTimerEx+0x4d
80557124 b9fb19ae 8a50ad28 fffe7960 ffffffff nt!KeSetTimer+0x18
80557140 b9fb988b 8a50ad28 fffe7960 ffffffff serial!SerialSetTimer+0x28
805571a4 b9fb8b53 0150a978 8a50a978 8a50a8c0 serial!SerialStartRead+0x29b
805571bc b9fb96d1 8a50a978 894ef008 8a50aa1c serial!SerialStartOrQueue+0xe3
805571e4 804e13d9 00000000 894ef008 89ea2748 serial!SerialRead+0x8b
805571f4 f779869b 89ea2748 f7798a70 89ea2748 nt!IopfCallDriver+0x31
805571fc f7798a70 89ea2748 894ef10b 894ef008 irsir!StartSerialRead+0x4d
80557218 804e18ff 00000000 894ef008 89ea2748 irsir!SerialIoCompleteRead+0xd2
80557248 b9fb83a9 00000000 8a50aa3c 8055727c nt!IopfCompleteRequest+0xa2
80557258 b9fb8360 8a50aa3c 8a50aa1c 805572b0 serial!SerialGetNextIrpLocked+0x51
8055727c b9fb84b9 8a50aa3c 8a50aa1c 805572b0 serial!SerialGetNextIrp+0x27
805572a4 b9fb16b0 8a50a978 00000000 00000002 serial!SerialTryToCompleteCurrent+0x7a
805572e0 804e2b4e 8a50aba4 8a50a978 f71db7c4 serial!SerialReadTimeout+0x59
805573fc 804e207d 80561f20 ffdff9c0 ffdff000 nt!KiTimerListExpire+0x14b
80557428 804dcd22 80562320 00000000 00208296 nt!KiTimerExpiration+0xb1
80557440 80561cc0 ffdffc50 00000000 80561cc0 nt!KiRetireDpcList+0x61
80557450 804dcc07 00000000 0000000e 00000000 nt!KiIdleThread0
80557454 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x28


STACK_COMMAND: kb

FOLLOWUP_IP:
serial!SerialSetTimer+28
b9fb19ae 84c0 test al,al

SYMBOL_STACK_INDEX: 4

SYMBOL_NAME: serial!SerialSetTimer+28

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: serial

IMAGE_NAME: serial.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 48025be0

FAILURE_BUCKET_ID: 0xA_serial!SerialSetTimer+28

BUCKET_ID: 0xA_serial!SerialSetTimer+28

Followup: MachineOwner
---------

Some of this is in a different language to me, but this is full report. I do see the area where it shows "Default Bucket ID - Driver Fault", so I am guessing that may be a faulty driver, but again I am not used to reading this information.

Thanks Again
Orangestng


#6 Orangestng

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Posted 19 February 2009 - 01:03 AM

Check your devices in Device Manager (Start > Run > type "devmgmt.msc" (without the quotes) and press Enter). Look for any "!", "?" or "X" symbols.



Hi there Budapest,

I appreciate the input, and I did as you suggested. I do not see any "symbols" next to any of my devices, warning me of a problem. I was hoping it might be something this simple to find, but it wouldn't be my computer if it was. :thumbsup:

Thanks
Orangestng


#7 Budapest

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Posted 19 February 2009 - 01:10 AM

Can you please double check in the Device Manager. Expand the Ports entry and check that everything is okay there.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 Orangestng

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Posted 19 February 2009 - 11:35 AM

Can you please double check in the Device Manager. Expand the Ports entry and check that everything is okay there.



Hi Again Budapest,

I have expanded all of the devices, and even double checked the "Ports" when expanded, and I still can not see any symbols. From this view, it looks like all of the devices are funtioning normally.

Orangestng


#9 hamluis

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Posted 19 February 2009 - 12:24 PM

FWIW: Very problematical error message.

As a reference, you can take a look at the Error Occurs After Windows XP Is Already Installed section of http://support.microsoft.com/kb/314063

Louis

#10 Orangestng

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Posted 20 February 2009 - 11:59 AM

FWIW: Very problematical error message.

As a reference, you can take a look at the Error Occurs After Windows XP Is Already Installed section of http://support.microsoft.com/kb/314063

Louis


Hi Hamluis,

Thanks for the link, and I will see if the information will help. So far I have not had any restarts today, and I hope that is a good sign.

Orangestng





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