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Backdoor.agent.cfc


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#1 rceleexpt

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Posted 16 February 2009 - 07:35 PM

The computer has Backdoor.agent.cfc and some other infections. Spyware doctor detects them but is expired and wont remove them. I can't download any new software because it says the computers security settings wont allow it (all security has been turned off. I'm having alot of trouble getting rid of these Trojans any help would be appreciated.

Edited by The weatherman, 16 February 2009 - 07:38 PM.
Moved to a more appropriate forum~TW


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#2 rigel

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Posted 16 February 2009 - 07:52 PM

Do you have access to another computer where you can download files?

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 rceleexpt

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Posted 16 February 2009 - 07:54 PM

Yes I am on my other computer.

#4 rigel

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Posted 16 February 2009 - 08:02 PM

Please download this program and its updates and move it to your computer. Once you have the MBAM main file downloaded, rename it to bleep.bat. Run the renamed file and update the program. Then follow this procedure...

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 rceleexpt

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Posted 16 February 2009 - 08:04 PM

When I download it to this computer how do i move it to the infected computer?

Edited by rceleexpt, 16 February 2009 - 08:08 PM.


#6 rigel

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Posted 16 February 2009 - 08:30 PM

Move it via a burned cd - if you have a cd burner, or a flash/thumb drive (USB).

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 rceleexpt

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Posted 16 February 2009 - 08:35 PM

I moved it over and installed it...but i can not get the program to load, it didn't load when i finished the installation

#8 rigel

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Posted 16 February 2009 - 08:39 PM

Lets try another program...

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.


Same thing... move it via cd or flash drive. This one runs in safe mode...

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 rceleexpt

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Posted 16 February 2009 - 11:13 PM

Alright i had a problem with not being able to see half of the boxes that came up, but now that is resolved. The computer will start up normally but once i try to start it up in safe mode it goes until windows would load and just loses signal. And i can't get the program to run even in normal operation. i also folowed the instructions from the link, and the program wont run.

Edited by rceleexpt, 17 February 2009 - 12:09 AM.


#10 rigel

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Posted 17 February 2009 - 08:23 AM

Can you run Malwarebytes now?

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 rceleexpt

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Posted 17 February 2009 - 10:24 AM

No neither will run. I can get th Malware Installer to run and install the program, but after that nothing. And as for SDFix it doesn't do a thing.

Edited by rceleexpt, 17 February 2009 - 11:40 AM.


#12 rigel

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Posted 17 February 2009 - 01:26 PM

It's time to move over to the HJT forum.

Please follow this guide from step (6). Post a HJT log to the HJT forum and a Team member will be along to help you as soon as possible. You may wish to post a link back to this topic to see what was discussed thus far.

If you need any help with the guide, please let me know. Best wishes - you are in good hands...

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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