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Antivirus 360 infection


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#1 csmorgan

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Posted 16 February 2009 - 06:32 PM

My computer is infected with this Antivirus 360 mess. I get several boxes stating my Antivirus 360 is not registered and files are corrupted. Then everything zooms large, screen goes all blue with white writing that states "Windows will shut down to prevent damage and Spywaremonster.FX_WILD_0x00000000". The computer re-starts and the cycle begins again. I can access my email but it will not allow me to access Microsoft Internet Explorer. I am contacting you through my husbands laptop. I have already read several of the other requests for help. I have downloaded the ARF-Cleaner and run it on my computer. I have downloaded the MBAM-setup but cannot get it to open on my computer. I have tried to restore my computer to a previous date and it will not respond. What can I do? Will I need to dump and re-format my hard drive? I have been fighting this endless cyle for about a week now. Thanks for any help you can give.

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#2 rigel

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Posted 16 February 2009 - 06:42 PM

Hi csmorgan and welcome to BC

What version of Windows are you using?

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 csmorgan

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Posted 16 February 2009 - 08:32 PM

I am using Windows XP

#4 rigel

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Posted 16 February 2009 - 08:39 PM

Here is our next step...

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 csmorgan

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Posted 16 February 2009 - 11:12 PM

rigel,
I tried to open the SDFix but it will not open. I tried typing the commands as instructed in the directions. None of those worked. On the first couple I received the following:
the system cannot find the path specified
C:\WINDOWS\system32>Y
'Y' is not recognized as an internal or external command, operable program or batch file.

The last suggestion gave me the following message:
C:\WINDOWS\ERUNT\SDFix refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are conneced to the Internet or your network, and then try again. If it still cannot be located, the information might have been moved to a different location.

Am I doing something wrong? Thanks.

#6 rigel

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Posted 17 February 2009 - 01:32 PM

Please try a reload/install. Something may have corrupted along the way. If that still doesn't work, continue with this procedure:

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 csmorgan

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Posted 17 February 2009 - 10:30 PM

I reloaded the SDFix and tried to install it -- still didn't even open. I downloaded the SUPERAntiSpyware and tried to install it and I get the message that the program has encountered a problem and has to close. I downloaded it again and tried again but get the same message.

I reloaded the SDFix and tried to install it -- still didn't even open. I downloaded the SUPERAntiSpyware and tried to install it and I get the message that the program has encountered a problem and has to close. I downloaded it again and tried again but get the same message.

#8 rigel

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Posted 17 February 2009 - 10:58 PM

Let me consult an expert. If you don't hear from me within a day, please bump this topic. (Reply with the word "bump")

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 csmorgan

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Posted 19 February 2009 - 08:33 PM

Bump -- my husband is ready to dump the hard drive and re-format. What do you think?

#10 rigel

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Posted 19 February 2009 - 09:15 PM

I am tending to agree with him at this point. We could move to the HJT forum, but your wait there would at minimum be a week. I am sorry we couldnt make better progress...

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 csmorgan

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Posted 19 February 2009 - 11:30 PM

Thanks for trying, I learned quite a bit, just didn't work for my situation -- we'll try the re-formatting.




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