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Dumping physical memory problem - help please


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#1 mizkatie

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Posted 16 February 2009 - 12:21 PM

My computer goes straight to blue screen on start up and shows this:
stop:c0000218 ( registry file failure) The registry cannot load the hive ( file:
\systemroot\system32\config\software or its log or alternative.
It is corrupt, absent or not writable. Begginning dump of physical memory. Contact system administrator or technical support group for further assistance.

It is my sons comp but I need the photos in it as they are from when he was a baby and I don't want to lose them. I know some comp things but I need it in plain language even me as a dummy can understand. I so don't want to restore it. I lose the pics I know.
Thank you in advance for any and all help.
Kathy

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#2 OldPhil

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Posted 16 February 2009 - 02:40 PM

I would pull that hard drive out install a new one put and OS and security software on it then install the old drive as a secondary. Once you get to that point you can take the items you want off the secondary onto the new drive, when you are done you can format the old drive and reuse it that is if it is not to old. I put new hard drives in my machines every two years, if there are -0- problems with the old drive I usually do Xcopy check everything then take a hammer to the old drive.

Phil

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