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Can't access this site from home...


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16 replies to this topic

#1 ghorn

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Posted 16 February 2009 - 09:51 AM

Hello everyone. I am new here and was told about this site from a friend. I am having problems and would be much appreciative of any help I could get.

My home computer is a mess. When I use a search engine it will pull results, but when I click on them, I am redirected somewhere else.

If I try to access this site... or any other AV site... it says the connection failed and it won't let me through. I have McAfee's enterprise edition loaded and ran it to find a few viruses. Also have Ad-aware loaded and it found several things as well.

I have no idea how to get back to normal. I got rid of internet explorer and am using firefox, but I have the same issues there.

Since I can't access this site from home, I was hoping I might be able to figure out what I need to do and then go home and try it.

THANK YOU SO MUCH in advance for any advise you could share to help get my computer back!!!!

-Greg

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#2 rigel

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Posted 16 February 2009 - 02:37 PM

Let's start here Greg. I would download the needed mbam file + the updates and install them at home. Also, please rename the mbam .exe file to greg.exe Some malware looks for specific files and this may help with installation.

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 ghorn

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Posted 16 February 2009 - 05:25 PM

Thank you so much for your help. I have downloaded the Malwarebytes Anti-Malware to a usb drive and printed out all that you put in your reply. I renamed the file as well. I will take it home tonight and let you know how it goes. Since i can't get back to this site at home... if it does not take it all away, then I will have to wait till tomorrow when I am back at work before I can reply.

THANKS AGAIN FOR YOUR HELP!!! This thing is so frustrating!

#4 ghorn

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Posted 24 February 2009 - 11:06 PM

I can install the program but when I click on the program to actually run it nothing happens. Something is blocking the App from running. Same with adaware/spybot/etc/

Any help is appreciated.

#5 rigel

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Posted 25 February 2009 - 08:14 AM

What version of Windows and what AntiVirus are you running?

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#6 ghorn

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Posted 25 February 2009 - 09:45 AM

XP SP2 and McAfee

Changed the name of the actual application (mbam.exe) to something else and was able to run in and clean out everything.

Only issue I seem to have now is that there is nothing in device manager. Is plug and play somehow turned off? I can't see any network connection as well.

Edited by ghorn, 25 February 2009 - 09:48 AM.


#7 quietman7

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Posted 25 February 2009 - 01:15 PM

Please post the results of your MBAM scan for rigel's review.

To retrieve the MBAM scan log information, launch MBAB.
  • Click the Logs Tab at the top.
    • The log will be named by the date of scan in the following format:
      mbam-log-2009-01-12(13-35-16).txt <- your dates will be different from this example
      -- If you have previously used MBAM, there may be several logs showing in the list.
  • Click on the log name to highlight it.
  • Go to the bottom and click on Open.
  • The log should automatically open in notepad as a text file.
  • Go to Edit and choose Select all.
  • Go back to Edit and choose Copy or right-click on the highlighted text and choose copy from there.
  • Come back to this thread, click Add Reply, then right-click and choose Paste.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.

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#8 ghorn

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Posted 25 February 2009 - 01:38 PM

Please post the results of your MBAM scan for rigel's review.


The computer can't connect to the internet to post it. I can't put it on a jump drive and move it over since plug and play won't work, it won't see the jump drive.

Edited by ghorn, 25 February 2009 - 01:38 PM.


#9 rigel

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Posted 25 February 2009 - 01:41 PM

Do you remember the names of some of the infections?

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#10 ghorn

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Posted 25 February 2009 - 01:47 PM

Thanks rigel, I'll try that tonight. If I can get it online or the plug and play to work, I'll post up the log.

#11 rigel

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Posted 25 February 2009 - 01:52 PM

Thanks :thumbsup:

The logs give us the leads into what is infecting you. Good luck!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#12 quietman7

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Posted 25 February 2009 - 02:16 PM

The logs give us the leads into what is infecting you.

Or to the removal of a legit file detected as the result of a "false positive" that results in new problems affecting your machine.
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#13 ghorn

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Posted 25 February 2009 - 06:52 PM

Looks like sdfix go the plug and play working, or I did, but here are my mbam logs.

First Run:
########################
Malwarebytes' Anti-Malware 1.34
Database version: 1736
Windows 5.1.2600 Service Pack 2

2/24/2009 10:35:35 PM
mbam-log-2009-02-24 (22-35-35).txt

Scan type: Quick Scan
Objects scanned: 67920
Time elapsed: 10 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 1
Registry Data Items Infected: 5
Folders Infected: 1
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{2f4b2f9e-6e2d-4fcc-a0ac-10b97b0bec38} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{53600c72-ac0c-4766-bd48-b5f3530eb5e5} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{f712b746-2cb5-4c3a-bcdd-7c26bd4dac97} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Network\UID (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Backdoor.Bot) -> Data: c:\windows\system32\twext.exe -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Backdoor.Bot) -> Data: system32\twext.exe -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Backdoor.Bot) -> Data: c:\windows\system32\twex.exe -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Backdoor.Bot) -> Data: system32\twex.exe -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.UserInit) -> Bad: (userinit.exe,C:\WINDOWS\system32\twext.exe,C:\WINDOWS\system32\twex.exe,) Good: (userinit.exe) -> Quarantined and deleted successfully.

Folders Infected:
C:\WINDOWS\system32\twain_32 (Backdoor.Bot) -> Delete on reboot.

Files Infected:
C:\WINDOWS\system32\twain_32\local.ds (Backdoor.Bot) -> Delete on reboot.
C:\WINDOWS\system32\twain_32\user.ds (Backdoor.Bot) -> Delete on reboot.
C:\WINDOWS\system32\twain_32\user.ds.cla (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\twext.exe (Backdoor.Bot) -> Delete on reboot.
C:\WINDOWS\system32\twex.exe (Backdoor.Bot) -> Delete on reboot.



##########################################
Second Run
##########################################
Malwarebytes' Anti-Malware 1.34
Database version: 1736
Windows 5.1.2600 Service Pack 2

2/24/2009 10:47:14 PM
mbam-log-2009-02-24 (22-47-14).txt

Scan type: Quick Scan
Objects scanned: 68008
Time elapsed: 3 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 8

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\TDSSecen.dll (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\system32\TDSSiokn.dll (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\system32\TDSSurte.dll (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\system32\TDSSwign.dll (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\system32\drivers\TDSSiyvv.sys (Trojan.TDSS) -> Delete on reboot.
C:\Documents and Settings\Owner\Local Settings\Temp\TDSSf7dc.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSlcof.log (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\system32\TDSSqxum.dll (Rootkit.Agent) -> Delete on reboot.



##########################################
Third Run Ran clean
##########################################



##########################################
Report.txt from sdfix Run
##########################################

SDFix: Version 1.240
Run by Owner on Wed 02/25/2009 at 05:33 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :

Name :
TDSSserv.sys

Path :
\systemroot\system32\drivers\TDSSiyvv.sys

TDSSserv.sys - Deleted



Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

Trojan Files Found:

C:\Documents and Settings\LocalService\Application Data\twain_32\user.ds - Deleted
C:\WINDOWS\system32\drivers\TDSSiyvv.sys - Deleted
C:\WINDOWS\system32\TDSSejvk.dat - Deleted
C:\WINDOWS\SYSTEM32\TDSSEJVK.dat - Deleted



Folder C:\Documents and Settings\LocalService\Application Data\twain_32 - Removed


Removing Temp Files

ADS Check :







Can use jump drive, but still no network connection

Edited by ghorn, 25 February 2009 - 06:54 PM.


#14 rigel

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Posted 25 February 2009 - 06:55 PM

Welcome back ghorn

I have bad news TDSSserv.sys - Deleted

IMPORTANT NOTE: One or more of the identified infections was related to a rootkit component. Rootkits and backdoor Trojan are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because the rootkit has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

"When should I re-format? How should I reinstall?"
"Help: I Got Hacked. Now What Do I Do?"
"Where to draw the line? When to recommend a format and reinstall?"

Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful.

Let me know how you wish to proceed.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#15 ghorn

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Posted 25 February 2009 - 07:31 PM

I had assumed it was a lost cause.

I'll reformat and reinstall the OS.

How safe are my pictures/video from the old computer to transfer to a jumpdrive?

Thanks again for all your help.

Edited by ghorn, 25 February 2009 - 07:41 PM.





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