Posted 15 February 2009 - 10:22 PM
All of a sudden, we are getting 'unable to locate dll' error messages on our computer. The computer is currently running Windows 2000.
Error messages appear on start-up and reappear on screen every five seconds after start-up. (i.e., clicking OK does not fix the problem, so the error message just keeps popping up. We just move the error message off the screen to keep working on the computer for the time being).
Error messages all refer to missing dll file msvcr70.dll. Some of the error messages also refer to vptray.exe, or ccSetMgr.exe, or ccApp.exe.
The error message also lists several directories (I guess where it is expecting to find the msvcr70.dll file).
c:\program files\common files\symantec shared
c:\program files\quicktime\QT system
Not sure if this is virus related. In any event, we have run the following spyware/malware programs as a precaution:
- Avast Antivirus
Certain viruses/malwares were detected and removed.
We also ran 'autoruns' and deleted a few items which we thought were unusual from the start-up process.
Internet connection still works, although the computer seems to be a bit slower now.
We also started the computer in safe mode and the above error messages did not appear.
Any thoughts on how we go about resolving this?