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Problems with win32.trojandownloader.agent


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#1 inf

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Posted 15 February 2009 - 08:53 PM

So my computer got hit with that, I tried using malwarebytes but it would not load. I did a system restore and malwarebytes works. However, I can only load to desktop on safe mode. When I try to load to desktop in normal mode, I get a spool.exe error, memory could not be written. I don't have the exact error messages as I have my main comp doing a full system malwarebytes scan in safe mode at the moment.

I tried looking up fixes for the spool error but most of them referred to problems caused by a printer. I do not even have a printer installed on my other computer. I also read that the spool error could be caused by malware or viruses.

Please help!

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#2 inf

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Posted 15 February 2009 - 09:19 PM

My full system malwarebytes scan came up with the following infections.

Rootkit.Agent

#3 inf

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Posted 15 February 2009 - 10:26 PM

Exact error message:

spoolsv.exe - Application Error The instruction at "0x008b0664". The memory could not be "written".

I also get the following:

StarWind iSCSI Target (Alcohol Edition) has encountered a problem and needs to close.

When I hit ok for these 2 messages, the screen just shows my desktop picture but nothing else loads...

I am now also having trouble loading into safe mode after malwarebytes removed Rootkit.Agent

Please let me know what else I will need to provide in order to help diagnosis a fix.

Edited by inf, 15 February 2009 - 10:29 PM.





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