Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

cannot uninstall virus doctor


  • Please log in to reply
11 replies to this topic

#1 tigerlilly_420

tigerlilly_420

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:33 AM

Posted 15 February 2009 - 06:07 PM

first off, i dont know much about computers... but i followed what the removal guide said to uninstall virus doctor. however, i only have the trial version of malwarebytes anti-malware. so it did not remove it because the stupid fake virus doctor screens are still popping up. i know it recommends buying the full version of malwarebytes, but im broke. and the tutorial thingy to uninstall manually is confusing me, because im unfamiliar with this terminology ... so can someone break it down for me in laymans terms please??? needing help big time

BC AdBot (Login to Remove)

 


#2 Guest_The weatherman_*

Guest_The weatherman_*

  • Guests
  • OFFLINE
  •  

Posted 15 February 2009 - 06:18 PM

Moved to a more appropriate forum~TW

#3 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA

Posted 15 February 2009 - 06:45 PM

Hmmm... Hold off buying anything.

Please update and rerun Malwarebytes using these instructions...

On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#4 tigerlilly_420

tigerlilly_420
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:10:33 AM

Posted 15 February 2009 - 08:01 PM

ok i did what you told me to do, i turned off all firewalls and other programs that might conflict with malwarebytes. then i ran the quick scan. during the scan those virus doctor windows continually popped up. and i closed them out. when the scan was complete, i removed all the files, and made sure all the boxes were checked, and then i deleted all the quarentined files. then i closed the window, and enabled my firewalls again. and then another virus doctor window popped up.
no matter how many times i run the scan, it finds them and deletes them. if i run another scan it says it has found nothing, but the windows from virus doctor continue to pop up. and when i restart virus doctor immediately tries to start scanning. ugggh

(this is the FIRST report before i ran the scan again. the second report is clean...)


Malwarebytes' Anti-Malware 1.34
Database version: 1764
Windows 5.1.2600 Service Pack 3

2/15/2009 1:05:29 PM
mbam-log-2009-02-15 (13-05-29).txt

Scan type: Quick Scan
Objects scanned: 60142
Time elapsed: 10 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\virus doctor_is1 (Rogue.VirusDoctor) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\Administrator\Application Data\Virus Doctor (Rogue.VirusDoctor) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Administrator\Application Data\Virus Doctor\Instructions.ini (Rogue.VirusDoctor) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Application Data\Virus Doctor\settings.ini (Rogue.VirusDoctor) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Application Data\Virus Doctor\uill.ini (Rogue.VirusDoctor) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Desktop\Virus Doctor.lnk (Rogue.VirusDoctor) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Application Data\Microsoft\Internet Explorer\Quick Launch\Virus Doctor.lnk (Rogue.VirusDoctor) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Start Menu\Programs\Virus Doctor.lnk (Rogue.VirusDoctor) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Start Menu\Virus Doctor.lnk (Rogue.VirusDoctor) -> Quarantined and deleted successfully.

#5 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:06:33 AM

Posted 15 February 2009 - 08:13 PM

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#6 tigerlilly_420

tigerlilly_420
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:10:33 AM

Posted 15 February 2009 - 08:20 PM

thank you so much for helping me. sorry its taking me forever to understand this...ok how do i make it so my account has "administrative rights"?

#7 tigerlilly_420

tigerlilly_420
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:33 AM

Posted 15 February 2009 - 08:21 PM

nevermind sorry i thought you were talking about administrative rights on my account on here...

#8 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:06:33 AM

Posted 15 February 2009 - 08:23 PM

In safe mode, try using the Administrator account. If you don't have access to that account, boot into your account and check the users area under control panel. It should indicate if you have a limited or administrator account. Re-boot into safe mode and try running sdfix.

Please let me know if you have problems.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 tigerlilly_420

tigerlilly_420
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:10:33 AM

Posted 15 February 2009 - 09:20 PM

ok so i did evrything correctly. i was dicconnected fr the internet... i closed everything, turned off all firewalls ans such. ran SDFix in safemode. at the end here was the report:


SDFix: Version 1.240
Run by Administrator on Sun 02/15/2009 at 05:59 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

Trojan Files Found:

C:\Documents and Settings\Administrator\Local Settings\Temp\nse161.tmp.exe - Deleted





Removing Temp Files

ADS Check :

C:\WINDOWS
:9BD8B1AF2042815E 24
Total size: 24 bytes.
WINDOWS: deleted 24 bytes in 1 streams.

Checking for remaining Streams

C:\WINDOWS
No streams found.


C:\WINDOWS\system32
:{DA6227CB-326B-4B4D-9A81-04B61F1538DD} 12
Total size: 12 bytes.
system32: deleted 12 bytes in 1 streams.

Checking for remaining Streams

C:\WINDOWS\system32
No streams found.


Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-02-15 18:09:43
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\BearShare\\Bearshare.exe"="C:\\Program Files\\BearShare\\Bearshare.exe:*:Enabled:BearShare"
"C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"="C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger"
"C:\\Program Files\\Windows Live\\Messenger\\livecall.exe"="C:\\Program Files\\Windows Live\\Messenger\\livecall.exe:*:Enabled:Windows Live Messenger (Phone)"
"C:\\Program Files\\BearShare Applications\\BearShare\\BearShare.exe"="C:\\Program Files\\BearShare Applications\\BearShare\\BearShare.exe:*:Enabled:BearShare"
"C:\\Program Files\\TVersity\\Media Server\\MediaServer.exe"="C:\\Program Files\\TVersity\\Media Server\\MediaServer.exe:*:Enabled:TVersity Media Server"
"C:\\Program Files\\Vuze\\Azureus.exe"="C:\\Program Files\\Vuze\\Azureus.exe:*:Enabled:Azureus"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"
"C:\\Program Files\\Bonjour\\mDNSResponder.exe"="C:\\Program Files\\Bonjour\\mDNSResponder.exe:*:Enabled:Bonjour"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"="C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger"
"C:\\Program Files\\Windows Live\\Messenger\\livecall.exe"="C:\\Program Files\\Windows Live\\Messenger\\livecall.exe:*:Enabled:Windows Live Messenger (Phone)"

Remaining Files :


File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Tue 2 Dec 2008 4,348 A.SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Mon 8 Dec 2008 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv02.tmp"
Mon 12 Feb 2007 3,096,576 A..H. --- "C:\Documents and Settings\Administrator\Application Data\U3\temp\Launchpad Removal.exe"
Tue 2 Dec 2008 4,348 ...H. --- "C:\Documents and Settings\Administrator\My Documents\My Music\License Backup\drmv1key.bak"
Tue 2 Dec 2008 20 A..H. --- "C:\Documents and Settings\Administrator\My Documents\My Music\License Backup\drmv1lic.bak"
Tue 2 Dec 2008 400 A.SH. --- "C:\Documents and Settings\Administrator\My Documents\My Music\License Backup\drmv2key.bak"

Finished!



but when the computer restarted, virus doctor tried to scan again. so it was unsuccessful. im gettin pop up windows as we speak. im going to bring my tower to my friends and show him this thread. he's more knowledgable than i am in this sort of thing. so ill be looking for a reply shortly. thanks so much... this is very annoying.

#10 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:06:33 AM

Posted 16 February 2009 - 08:13 AM

Some malware can be a real pain.

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 tigerlilly_420

tigerlilly_420
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:10:33 AM

Posted 16 February 2009 - 12:03 PM

hey yeah, so i dunno if the virus did it our what... although i wouldnt be suprised. but when i took the tower over to my friends house, it wouldnt turn on. at all. he took it apart and said its getting power bu tits not powering up... he thinks that the power supply (?) went out (the part with the little fan). anyways. he said to take it to geek squad to see if its broken. *sigh* thanks for your help, any further suggestions on how to get my computer back up and running?

#12 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:06:33 AM

Posted 16 February 2009 - 02:30 PM

If the power supply died, we have to wait unitl it's fixed. :thumbsup:

Let us know when thing are repaired and we can start again.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users