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error retrieving update info file Socket error #11004


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#1 jayarre

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Posted 15 February 2009 - 10:00 AM

firefox 2.0.0.20 opening strange search pages instead of desired page. When I try to run Spybot - Malwarbytes - NOD32 I cannot update the programs and get the "error retrieving update info file socket error # 11004" while all other internet connections work fine.



DDS (Ver_09-02-01.01) - NTFSx86
Run by GenChair at 6:47:59.57 on Sun 02/15/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.421 [GMT -8:00]

AV: ESET NOD32 antivirus system 2.70 *On-access scanning enabled* (Updated)
FW: ZoneAlarm Security Suite Firewall *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
C:\Program Files\Pure Digital Technologies\FlipShare\FlipShareService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Eset\nod32kui.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\PFU\ScanSnap\PfuSsSct.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
C:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\bcd_file\SbCRecE.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\PFU\ScanSnap\Driver\PfuSsMon.exe
C:\PROGRA~1\ZONELA~1\ZONEAL~1\MAILFR~1\mantispm.exe
C:\Program Files\BitTorrent\bittorrent.exe
C:\Program Files\QuickTime\QuickTimePlayer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe
E:\Downloads\dds.scr

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [Logitech Utility] Logi_MwX.Exe
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
mRun: [nod32kui] "c:\program files\eset\nod32kui.exe" /WAITSERVICE
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe"
mRun: [<NO NAME>]
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [PfuSsSct.exe] c:\program files\pfu\scansnap\PfuSsSct.exe /Station
mRun: [CardMinder] c:\program files\pfu\scansnap\cardminder v2.0\CardLauncher.exe
mRun: [Pdfquickview] c:\program files\pfu\scansnap\pdf thumbnail view\pdfquickview.exe
mRun: [WinPatrol] c:\progra~1\billps~1\winpat~1\winpatrol.exe
mRun: [Microsoft Office Outlook] c:\program files\microsoft office\office12\OUTLOOK.EXE
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
dRunOnce: [_nltide_2] regsvr32 /s /n /i:U shell32
StartupFolder: c:\docume~1\genchair\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hotsyn~1.lnk - c:\program files\palmone\Hotsync.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\desktop messenger\8876480\program\LDMConf.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\scansn~1.lnk - c:\program files\pfu\scansnap\driver\PfuSsMon.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
LSP: c:\windows\system32\imon.dll
DPF: {4788DE0A-3552-49EA-AC8C-233DA52523B9} - hxxp://www.blackberry.com/devicesoftware/AxLoader.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\wpdshserviceobj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\genchair\applic~1\mozilla\firefox\profiles\xqqitvu6.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.excite.com/
FF - component: c:\program files\mozilla firefox\components\iamfamous.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npbittorrent.dll

============= SERVICES / DRIVERS ===============

R1 KLIF;KLIF;c:\windows\system32\drivers\klif.sys [2008-11-14 148496]
R1 nod32drv;nod32drv;c:\windows\system32\drivers\nod32drv.sys [2008-11-14 15424]
R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2008-11-14 353680]
R2 FlipShare Service;FlipShare Service;c:\program files\pure digital technologies\flipshare\FlipShareService.exe [2008-11-13 439616]
R2 NOD32krn;NOD32 Kernel Service;c:\program files\eset\nod32krn.exe [2008-11-14 552064]
R2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?]

=============== Created Last 30 ================

2009-02-15 06:28 <DIR> --d----- c:\program files\Trend Micro
2009-02-09 12:44 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-02-09 12:44 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-02-09 08:26 <DIR> --d----- c:\program files\common files\Wise Installation Wizard
2009-02-09 08:19 <DIR> --d----- c:\windows\system32\appmgmt
2009-01-23 16:39 <DIR> --d----- c:\program files\Pure Digital Technologies
2009-01-23 16:39 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Pure Digital Technologies
2009-01-22 09:32 <DIR> --d----- c:\program files\Orb Networks

==================== Find3M ====================

2009-01-17 14:35 867,792,928 a--sh--- c:\windows\system32\drivers\fidbox.dat
2009-01-17 14:35 7,633,064 a--sh--- c:\windows\system32\drivers\fidbox.idx
2009-01-14 16:11 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-01-14 16:11 15,504 a------- c:\windows\system32\drivers\mbam.sys
2008-12-18 17:29 2,828 a--sh--- c:\docume~1\alluse~1\applic~1\KGyGaAvL.sys
2008-12-18 17:27 8 ---shr-- c:\docume~1\alluse~1\applic~1\1BE9DCEFC0.sys
2008-12-05 07:13 685,056 a------- c:\windows\is-SN1LU.exe
2008-11-14 15:54 16,384 a--sh--- c:\windows\system32\config\systemprofile\cookies\index.dat
2008-11-14 15:54 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\index.dat
2008-11-14 15:54 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008111420081115\index.dat
2008-11-14 15:54 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\temporary internet files\content.ie5\index.dat

============= FINISH: 6:48:34.82 ===============

Attached Files



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#2 Blade81

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Posted 23 February 2009 - 03:50 PM

Hi,

Sorry for delayed response. Forums have been really busy. If you still need help with this post a fresh dds log, please.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#3 Blade81

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Posted 01 March 2009 - 06:56 AM

Due to inactivity, this thread will now be closed. If you need this topic reopened, please contact a Staff member. Include the address of this thread in your request. This applies only to the original topic starter. Should you have a new issue, please start a New Topic.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.





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