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can't run superantispyware, windows defender, spyware terminator


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#1 Coveside

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Posted 14 February 2009 - 11:09 PM

Hello,
I posted earlier today, but got no responses. I am running XP home ed 5.1 SP3 on a Dell laptop. I've been infected with a virus or malware that snuck through TrendMicro. I've run a complete scan by TrendMicro, NoAdaware, Malwarebytes Anti-Malware, and Spyware terminator. But when I boot the normal way, viruses start appearing again and my web browsers start at weird websites, and I ultimately get a systems crash. Then, when I boot in safe mode, I run the antivirus software and find more stuff that was supposedly removed the last time I ran the antivirus software and then reappeared after I started the machine normally. At one point, TrendMicro said it removed PAK_Generic.001, but it keeps popping up after removal, along with trojan vondu and trogan.linkmedia.

I've looked at a bunch of posts of people with similar problems and tried to follow the directions. But I am always stopped when they say to run Superantispyware, kaspersky, or windows defender. I have downloaded, but can't install any of these. I always get the message that "the system administrator has set policies blocking installation of this program."

I'm assuming that one of these malware programs has blocked installation of the antivirus programs that could solve the problem. I saw some posts about changing lines in the registry relating to program installation, but I can't find anything there that clearly relate to the specific programs being blocked. Any suggestions as to what I can do about this?
Thanks. This is consuming days of my time.

Tom/Coveside

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#2 garmanma

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Posted 15 February 2009 - 12:20 AM

"the system administrator has set policies blocking installation of this program."


It is possible that the windows Installer is corrupt or damaged
Have a look at the fixes here:
http://support.microsoft.com/kb/315353

Edited by garmanma, 15 February 2009 - 12:21 AM.

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