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Windows XP freezes in normal and safe modes


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#1 makjax

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Posted 14 February 2009 - 09:41 PM

I have a 4-year-old Dell 2400 running windows XP home ed. Today it started freezing on normal startup at the point where the windows desktop wallpaper is displayed. However, it never displayed any of the normal startup icons or any toolbars - which made it unusable. I next tried rebooting in safe mode. In this case, after signing on as prompted, the system froze upon displaying the black screen showing the "safe mode" literals on the top and bottom lines of the screen. This computer run the free Zonealarm firewall, Symantec antivirus, Spybot, and SafeEyes.

Any help is most appreciated!

Thanks!

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#2 dc3

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Posted 15 February 2009 - 02:41 AM

Hi Makjax, and welcome to BleepingComputer.

Try using the Last Known Good Configuration.

When the computer is starting repeatedly tap the F8 key, this should take you to the Windows Advanced Options Menu, once this opens click on Last Known Good Configuration (your most recent settings that worked).

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#3 makjax

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Posted 15 February 2009 - 11:54 AM

I tried rebooting using "last known good configuration (your most recent settings that worked)". However, I still have the same problem (freezing on startup at the point where the windows desktop wallpaper is displayed. However, it never displayed any of the normal startup icons or any toolbars).

#4 patbox

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Posted 15 February 2009 - 12:37 PM

So you cant use your PC at all? After it freezes, you cant use it and you need to turn it off manually? This happens both in standard as well as in safe mode? Did I got this right? (How do you post to this forum, if your PC is frozen?)
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#5 dc3

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Posted 15 February 2009 - 01:03 PM

So you cant use your PC at all? After it freezes, you cant use it and you need to turn it off manually? This happens both in standard as well as in safe mode? Did I got this right? (How do you post to this forum, if your PC is frozen?)



The obvious answer is another computer???? :thumbsup:

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#6 dc3

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Posted 15 February 2009 - 01:06 PM

If you have the Windows installation disk try using the recovery console.

Note: You may need to change the boot order in the BIOS so that the CD-ROM is the first device in the boot order to be able to boot from the Windows installation disk.

To run the Recovery Console from the Windows XP startup disks or the Windows XP CD-ROM, follow these steps:

1. Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.

Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted.

2. When the "Welcome to Setup" screen appears, press R to start the Recovery Console.

3. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the]Recovery Console.

4. When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.

5. At the command prompt, type chkdsk /r , and then press ENTER.

6. To exit the Recovery Console and restart the computer, type exit at the command prompt, and then press ENTER.

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#7 patbox

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Posted 15 February 2009 - 01:17 PM

So you cant use your PC at all? After it freezes, you cant use it and you need to turn it off manually? This happens both in standard as well as in safe mode? Did I got this right? (How do you post to this forum, if your PC is frozen?)


The obvious answer is another computer???? :thumbsup:


All right, so then you need to use a Windows CD and follow the instruction, windows will guide you. :flowers:
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#8 makjax

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Posted 16 February 2009 - 05:31 PM

I have a "Reinstallation CD" (as it's labeled on the disk) that came with the desktop. However, thus far I've not been able to boot using this CD. When I tried changing the boot order as suggested, the system wouldn't boot at all as the system issued the "strike F1 to reboot" message with each try. Not sure what to try next...will continue researching.




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