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Missing RAM


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#1 Bacchen

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Posted 14 February 2009 - 07:27 PM

Hello all,

My moms PC went on the fritz recently, and despite my best efforts it was beyond repair. I found an old Win98 disc, and for the sake of trying, tried to install it but still needed a key. I remember that during that process it had prompted that it could only use 256MB of RAM or something along those lines.

Today, a fresh copy of Windows XP Home came in the mail and I got right to fixing it for her and everything went well. Updated the drivers and other hardware fine, except that I noticed in the system information box that it was showing 256MB of RAM. I looked around on the web and checked the BIOS to see what it was showing, again, just 256MB and I am at a loss on how to correct this.

The Specs:
Dell Precision 650 Workstation
2x Dual Intel Xeon processers @ 3.02GHz ea.
2GB ( 4x 512) RAM ( forgot the brand but it's stock ram )
Windows XP SP3


Any comments and feedback would be greatly appreciated. It does not run slow, and seems to use all 2GB, but I would just like it to be corrected. If anyone required more info, like a DxDiag, I'll be glad to supply it.

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#2 hamluis

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Posted 14 February 2009 - 09:16 PM

Start/right-click on My Computer/Properties...how much RAM is reflected?

Louis

#3 Bacchen

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Posted 15 February 2009 - 08:05 AM

As stated above, 256MB.
Checked the Bios, which also said 256MB. Though clearly there is not even a 256MB stick in there.

#4 hamluis

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Posted 15 February 2009 - 09:57 AM

Well (since I'm master of the obvious), that RAM reading should never be 256, even if such were installed.

The RAM number I asked you to quote is derived after Windows processes and onboard video are taken away from the actual total RAM installed.

Example: This system has 2GB of RAM installed, yet my query justly reflects 1.75GB available.

I'd replace the CMOS battery...and then I would run a series of tests on the RAM (using various combinations of sticks, in various sockets), using Memtest.

CMOS Battery Replacement - http://www.liverepair.com/encyclopedia/art...cmosreplace.asp

MemTest Manual - http://hcidesign.com/memtest/manual.html

Memtest86.com - Memory Diagnostic - http://www.memtest86.com/

FWIW: http://www.microsoft.com/windowsxp/using/s..._tshootram.mspx

Louis




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