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Windows Explorer Error


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#1 GSDK9

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Posted 01 June 2005 - 01:18 PM

For the past few weeks I have had to work around this wonderful Windows Internet Explorer Error.

I have screen captured the error message I am recieving so you can see what it is...
Posted Image

When I click "To see What Data this error Report Contains" This is what I see
Posted Image

Than when I click view tech info here's what I see
Posted Image

This error pops up when I right click my desktop, garbage can, any folder on my desktop, anything within my Control Panel as well as anything within "MY Computer". I can't do ANYTHING without this error popping up and closing out everything. *EDIT* Thought I'd add in that it's now doing with this with Internet Explorer as well.. when I open IE and scroll down the error pops up.

I have posted at another forum in seeking help... however even though I Keep telling them I'm getting this error they continue to have me try and delete things when I can't.
If you'd like to referance to what has been done thus far please see this link:
http://forums.techguy.org/showthread.php?p...676#post2656676

Any help would be GREATLY appreciated.

Thank you.

Chase

Edited by GSDK9, 01 June 2005 - 01:22 PM.


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#2 exids

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Posted 01 June 2005 - 02:04 PM

Here is a quick fix:

Go to www.sysinternals.com and download autoruns (direct link: http://www.sysinternals.com/ntw2k/freeware/autoruns.shtml). Open autoruns, and click view, and place a check mark next to show explorer add-ons. Click view again and place a check mark next to hide signed microsoft entries (Just select the option to check it, select it again to uncheck it). Click view again, then refresh.

Scroll down to the section HKLMSoftwareMicrosoftWindowsCurrentVersionShell ExtensionsApproved, and uncheck everything in this section. You may lose a few options from your right click menu, but all in all after doing this, it may fix your issue.

If it does not fix you issue, follow the steps outlined above again and see if anything is rechecked. If you find items re-checked, they could be related to problematic software and you should try to isolate those programs / files and remove them.

Once you have completed the above tasks, visit http://techtalk.yourtechonline.com/techtal...er_cleaning.php and follow the instructions on how to clean out your system :thumbsup:

Thanks,

C Botts

#3 completealias

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Posted 01 June 2005 - 02:18 PM

You could also try the system file checker I take it your on xp from the run prompt type sfc /scannow note the space have your xp disk to hand incase it needs it.

#4 GSDK9

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Posted 01 June 2005 - 08:30 PM

Here is a quick fix:

Go to www.sysinternals.com and download autoruns (direct link: http://www.sysinternals.com/ntw2k/freeware/autoruns.shtml). Open autoruns, and click view, and place a check mark next to show explorer add-ons. Click view again and place a check mark next to hide signed microsoft entries (Just select the option to check it, select it again to uncheck it). Click view again, then refresh.

Scroll down to the section HKLMSoftwareMicrosoftWindowsCurrentVersionShell ExtensionsApproved, and uncheck everything in this section. You may lose a few options from your right click menu, but all in all after doing this, it may fix your issue.

If it does not fix you issue, follow the steps outlined above again and see if anything is rechecked. If you find items re-checked, they could be related to problematic software and you should try to isolate those programs / files and remove them.

Once you have completed the above tasks, visit http://techtalk.yourtechonline.com/techtal...er_cleaning.php and follow the instructions on how to clean out your system :thumbsup:

Thanks,

C Botts

Okay I did what you suggested and it's still happening.... :flowers:

#5 completealias

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Posted 02 June 2005 - 07:03 PM

Try the system file checker as posted in my earlier post this will check files that are required by windows and replace them with a copy from the disk if necessary

#6 exids

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Posted 02 June 2005 - 08:00 PM

Ok,

If it is still happening after you have removed all the shell extensions, then we need to go through some additional steps.

Let me explain first of all why this is happening.

When you right click something, a list of options will be available in that menu. As you may or may not know, when you install certain applications they can add an option to the menu (Eg. video card software). Every time you right click, the option in the menu may call upon a particular file to be loaded. When this file is loaded, it causes a problem in another file and causes a module to close.

Before I continue, let me ask you if everything stayed unchecked in the HKLMSoftwareMicrosoftWindowsCurrentVersionShell ExtensionsApproved of autoruns?

If so, then you will need to get a bit gritty with this problem. Before I describe a method in which will gather a great deal of information, I will need you to try a few other things.

Boot into safemode. See http://techtalk.yourtechonline.com/forum_safemode.php for information on how to boot your system into safemode if you are unsure how to. First of all, does the crash occur in safemode? If not, this would indicate the problem is occurring from an application that is currently loaded into memory when running in normal mode, and we would then need to look at all you processes and process modules. If it does crash in safemode, it will indicate that the problem is indeed related to a static setting, and we will need to find out where and what that setting is. When you are in safemode, please run autoruns and follow the directions I gave in my first post to make sure there are no shell extensions enabled.

As mentioned from the other posts in this forum, a system file chack can isolate any corrupt or problematic files that may need to be replaced, and regardless of your situation I recommend running a sfc /scannow at least once every 3 months. I don't believe this problem is a corrupt system file as it is isolated to one function, in one circumstance. Let me also ask you this: Does explorer.exe crash when you right click some text in a web page? I would assume that it doesn't. If it does then we need to look at repairing some of your scripting libraries and definitely run a sfc /scannow.

Now for the fun part. If nothing else helps as described above, follow these directions below:

Go to http://www.sysinternals.com/ntw2k/source/filemon.shtml and download file mon. Open filemon and you will see a bunch of events flying by in the window. This part is important, so try to follow this precisely:

*Click the little magnifying glass on the menu at the top to stop capturing (or press ctrl+e). As you will see there is a lot of information piling up quickly here. WE only want to capture events around the time that you right click and get the crash. Once you have paused capturing events, we want to clear the event list. You can do this by clicking edit > clear display or pressing the clear display button or pressing ctrl + x. Once you have a clear display, click the capture button again and immediately right click an icon on your desktop to make explorer crash. The second you see the crash occur, stop the capturing. You will now have a list of all events that occurred in the time that explorer crashed.

Click file > Save As. Save the log to your desktop and IF (only if) the file is a decent size, copy and paste the log back here. I would actually prefer to download the complete log, this way I can load it into filemon myself. To do this, upload it somewhere and place the link in this forum so I can download it.

If I cannot isolate the issue from this, the task gets even more complicated. In order to fix the issue you will need to use two capturing utilities at the same time. The process in continuing further would be out of the scope of support through a forum, but hopefully it won't come to that. :thumbsup:

Chris
http://techtalk.yourtechonline.com

#7 exids

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Posted 02 June 2005 - 08:06 PM

I just re-read you post and noticed thsi is happening when you scroll down in Internet Explorer. Go to http://www.microsoft.com/downloads/details...&displaylang=en and install windows script 5.6. You can also try IEFix, that will re-register IE core library files: http://windowsxp.mvps.org/IEFIX.htm. Also reinstall / update your java here: http://www.java.com/en/download/windows_automatic.jsp.

I am intersted in knowing whether these problem occur in safe mode...

BTW, how did the cleanup go from the other forum after posting your Hijcak this log? If everything you have tried so far has failed, you may want to post a current Hijack This log in here.

C




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