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Need some assistance


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#1 ezpkns34

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Posted 14 February 2009 - 05:54 PM

Was playing the game spore & was asked if i wanted to download the newest patch. I said yes & then my computer froze up. I turned it off & back on & after I when it started back up, spyware guard & avg told me I had infections & i selected to have them removed. I restarted again & then spybot s&d was giving me probs. It kept asking me if I wanted to allow changes to certain registries (some added, some deleted). I kept saying deny change & it just keeps popping up.

I ctrl+alt+del & saw numerous processes running that shouldn't be (from rundll33.exe, iexplore.exe even though I never tried opening the internet, & wuauclt.exe). I ended all the processes & the spybot s&d requests keep coming.

I also have spywareguard popups telling me the following BHO has been added to my system:
{d5bf4552-94f1-42bd-f434-3604812c807d}
I keep selecting to remove the BHO but it just pops back up

I try running malwarebyte's anti-malware, but it won't start. Anyways, I disconnected that comp from the net & am on a different computer asking what you guys suggest I do??


Edit: I was running avg scan on it when a popup said the computer was about to restart (a 1 minute countdown began to run in the popup). The popup said this was due to the dcom process launcher unexpectedly closing.

Edited by ezpkns34, 14 February 2009 - 06:15 PM.


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#2 boopme

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Posted 14 February 2009 - 11:17 PM

This is malware ,possibly the Lsass virus. Let's try to get malwarebyte's --MBam to run again.
Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the

.exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above.

Then double-click on it to run..


***
Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.



Next run ATF:
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".


Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from
    here
    and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer,
    copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD
    and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is
difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do
so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its
disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please
temporarily disable such programs or permit them to allow the changes.

Edited by boopme, 14 February 2009 - 11:17 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 ezpkns34

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Posted 15 February 2009 - 02:58 AM

Sorry, but we're gonna need something other than mbam. Tried changing the extensions from exe to com to scr & pif. Nothing. Tried burning the setup.exe to a cd from this computer & running it from the cd on the other comp. Nothing. Tried installing it using only the keyboard. Nothing.

Mbam won't install on it.

Already had ATF Cleaner on the comp & ran it (both in main & firefox) without isssue.

On a positive note, you mentioned it may be the Lsass virus, and when I ctrl+alt+del the other comp, there is a lsass.exe running. I also noticed that there were more rundll33.exe's running, so i stopped all of them & then took a chance getting online to try & download the mbam setup on my comp & see if it would work that way. As soon as I connected back online, the comp froze (along with there being multiple 9484.tmp's show up in the processes tab of the ctrl+alt+del screen).

Any suggestions for something other than mbam, cause it's not gonna happen (also tried installing it in safe mode, to no avail).



EDIT:Tried one more time this morning, and was able to install it (after chaning it the mbam-setup.bat), but couldn't run it at all.

Edited by ezpkns34, 15 February 2009 - 11:39 AM.


#4 ezpkns34

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Posted 15 February 2009 - 11:39 AM

I did run avg in safe mode, (it only let me run it via command line scanner), and it gave me a .txt document titled avrep. Here it is:

AVG 8.0 Anti-Virus command line scanner
Copyright 1992 - 2008 AVG Technologies
Program version 8.0.228, engine 8.0.237
Virus Database: Version 270.10.23/1952 2009-02-13

C:\WINDOWS\system32\crypts.dll Trojan horse Downloader.Small.FFJ Object was moved to Virus Vault.
C:\WINDOWS\system32\winlogon.exe (260) Trojan horse Downloader.Small.FFJ Object was moved to Virus Vault.
C:\WINDOWS\system32\uisaj387dd.dll Trojan horse Agent.AYJO Object was moved to Virus Vault.
C:\WINDOWS\system32\hsfd83jfdg.dll Trojan horse Agent.AXOO Object was moved to Virus Vault.
C:\WINDOWS\explorer.exe (868) Trojan horse Agent.AYJO Object was moved to Virus Vault.
C:\DOCUME~1\Nick\LOCALS~1\Temp\csrssc.exe Trojan horse SHeur2.OOX Object was moved to Virus Vault.
HKU\S-1-5-21-267048546-3394276723-1217438979-1006\Software\Microsoft\Windows\CurrentVersion\Run\\tezrtsjhfr84iusjfo84f Found registry key with reference to infected file C:\DOCUME~1\Nick\LOCALS~1\Temp\csrssc.exe Object was moved to Virus Vault.
C:\WINDOWS\system32\grcrt.exe Trojan horse SHeur2.GVC Object was moved to Virus Vault.
HKLM\Software\Microsoft\Windows\CurrentVersion\Run\\DeskTopSrv Found registry key with reference to infected file C:\WINDOWS\system32\grcrt.exe Object was moved to Virus Vault.

------------------------------------------------------------
Objects scanned : 263018
Found infections : 7
Found PUPs : 0
Healed infections : 7
Healed PUPs : 0
Warnings : 0
------------------------------------------------------------


Sorry for doing this on my own accord, but I just wanted to have something to get back to you with since mbam isn't showing much signs of working on here yet

#5 boopme

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Posted 15 February 2009 - 01:00 PM

Hi, I think we should run SAS and then try MBAM again.
Oh and the lsass.exe if not malware si located in,,, C:\windows\system32 or C:\winnt\system32 folder, depending on your version of Windows. You should NOT delete this file, and in fact, Task Manager will not allow you to terminate the lsass task. Also if it was the infected one I think we would have seen the Sasser worm. But we'll check.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Run MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Rebootinto normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 ezpkns34

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Posted 15 February 2009 - 01:14 PM

Downloaded SuperAbtiSpyware.exe & sasdefinitions.exe onto a CD with this comp & when I tried running SAS on the infected comp, a popup comes up sayins:
SuperAntiSpyware Free Edition has encountered a problem and needs to close. We are sorry for the inconvenience.
I'm given the options of selecting 'debug', 'send error report', or 'don't send'.

I tried running it straight from the CD multiple times, nothing. I copied it onto my desktop from the CD & tried running it multiple times, again with the same results.

Like me to try it in safe mode?

Edited by ezpkns34, 15 February 2009 - 01:20 PM.


#7 boopme

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Posted 15 February 2009 - 01:40 PM

Yes and try renaming the File if neede as with MBam above.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 ezpkns34

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Posted 15 February 2009 - 01:44 PM

Went in safe mode and tried it as .exe, .bat, .com, .scr, & .pif. That same pop-up came every time I double-clicked it

#9 boopme

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Posted 15 February 2009 - 01:49 PM

The malware is brutal.
We need to run HJT.
Please follow this guide. go and do steps 6 and 7 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know it it went OK !
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 ezpkns34

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Posted 15 February 2009 - 02:27 PM

just started the new topic. Thanks for the assistance boopme & I'll definitely let you know how it went

#11 boopme

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Posted 15 February 2009 - 02:58 PM

Thanks, so that others don't reply here and after a bit more info I will close this.
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Post in this thread when you haven't received an answer in five days.".

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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