Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

System Security cannot remove


  • Please log in to reply
9 replies to this topic

#1 lizard9213

lizard9213

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:07:12 PM

Posted 14 February 2009 - 11:56 AM

Help! :thumbsup:
I am about the farthest thing from a computer expert that there is. My computer seems to have a new security program that it keeps wanting me to download. I know that my computer does not have all the viruses and worms that its scan says that I have because the 2 LEGIT programs that my dad put on here scan as clean. Yet, I am unable to remove this and it just keeps popping up over and over again. I already followed this step-by-step process where I had to start my computer in safe mode and nothing changed. SIGH! Please, do not tell me about another thing to download onto my computer--I won't do it! I'm looking for solutions, not more programs to download. I may not be an expert but I can follow directions, so tell me what to do.

Thanks

BC AdBot (Login to Remove)

 


#2 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:09:12 PM

Posted 14 February 2009 - 12:05 PM

Hi and welcome to BleepingComputer :thumbsup:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 lizard9213

lizard9213
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:07:12 PM

Posted 14 February 2009 - 04:12 PM

It didn't work! I still have the System Security icon in my desktop tray which I cannot find a way to remove and when I remove the files and then empty my recycle bin they just show up the next time I start my computer. I have been working on this all day and I am still in the same place I started. AAARRRRGGGGHHHHH! I'm not even sure what I am trying is the right thing. I never actually downloaded the program onto my computer--the icons just showed up and started scanning. I'm not sure if what I am doing is supposed to remove the already downloaded program or the icons with pop-up windows that appeared.

#4 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:09:12 PM

Posted 14 February 2009 - 06:11 PM

Did you have a log generated? If so please posted so we can see what we are battling. Malware can be very tough to beat.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 lizard9213

lizard9213
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:07:12 PM

Posted 14 February 2009 - 07:03 PM

I tried it more than once so I guess I'll post them all here because I don't know what I'm looking at.

Malwarebytes' Anti-Malware 1.34
Database version: 1762
Windows 5.1.2600 Service Pack 3

2/14/2009 2:26:29 PM
mbam-log-2009-02-14 (14-26-29).txt

Scan type: Quick Scan
Objects scanned: 64923
Time elapsed: 4 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\Elizabeth Prichard\Start Menu\Programs\System Security (Rogue.SystemSecurity) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Elizabeth Prichard\Start Menu\Programs\System Security\System Security.lnk (Rogue.SystemSecurity) -> Quarantined and deleted successfully.
C:\Documents and Settings\Elizabeth Prichard\Desktop\System Security.lnk (Rogue.SystemSecurity) -> Quarantined and deleted successfully.



---------------------------------------------------------------------------------------------------------------------


Malwarebytes' Anti-Malware 1.34
Database version: 1762
Windows 5.1.2600 Service Pack 3

2/14/2009 2:49:42 PM
mbam-log-2009-02-14 (14-49-42).txt

Scan type: Full Scan (C:\|)
Objects scanned: 108627
Time elapsed: 21 minute(s), 58 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\All Users\Documents\install.exe (Rogue.Installer) -> Quarantined and deleted successfully.


------------------------------------------------------------------------------------------------------------------------------------------

Malwarebytes' Anti-Malware 1.34
Database version: 1762
Windows 5.1.2600 Service Pack 3

2/14/2009 2:53:10 PM
mbam-log-2009-02-14 (14-53-10).txt

Scan type: Quick Scan
Objects scanned: 1
Time elapsed: 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


------------------------------------------------------------------------------------------------------------------------------------

Malwarebytes' Anti-Malware 1.34
Database version: 1762
Windows 5.1.2600 Service Pack 3

2/14/2009 4:00:25 PM
mbam-log-2009-02-14 (16-00-25).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 108698
Time elapsed: 17 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\Elizabeth Prichard\Start Menu\Programs\System Security (Rogue.SystemSecurity) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Elizabeth Prichard\Start Menu\Programs\System Security\System Security.lnk (Rogue.SystemSecurity) -> Quarantined and deleted successfully.
C:\Documents and Settings\Elizabeth Prichard\Desktop\System Security.lnk (Rogue.SystemSecurity) -> Quarantined and deleted successfully.



BTW--Thanks for your help on this.

Edited by lizard9213, 14 February 2009 - 07:04 PM.


#6 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:09:12 PM

Posted 14 February 2009 - 08:26 PM

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 lizard9213

lizard9213
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:07:12 PM

Posted 14 February 2009 - 10:46 PM

no luck this time either. I think I'm missing something.
here's the log



SDFix: Version 1.240
Run by Elizabeth Prichard on Sat 02/14/2009 at 09:26 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

No Trojan Files Found






Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-02-14 21:29:37
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\ESENT]
"EventMessageFile"=str(2):"c:\windows\system32\ESENT.dll"
"CategoryMessageFile"=str(2):"c:\windows\system32\ESENT.dll"

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\IBM\\Updater\\jre\\bin\\java.exe"="C:\\Program Files\\IBM\\Updater\\jre\\bin\\java.exe:*:Enabled:IBM Update Connector"
"C:\\Program Files\\IBM\\Updater\\jre\\bin\\javaw.exe"="C:\\Program Files\\IBM\\Updater\\jre\\bin\\javaw.exe:*:Enabled:IBM Update Connector"
"C:\\Program Files\\IBM\\Updater\\ucsmb.exe"="C:\\Program Files\\IBM\\Updater\\ucsmb.exe:*:Enabled:IBM Update Connector"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\Real\\RealPlayer\\realplay.exe"="C:\\Program Files\\Real\\RealPlayer\\realplay.exe:*:Enabled:RealPlayer"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\IBM\\Updater\\jre\\bin\\java.exe"="C:\\Program Files\\IBM\\Updater\\jre\\bin\\java.exe:*:Enabled:IBM Update Connector"
"C:\\Program Files\\IBM\\Updater\\jre\\bin\\javaw.exe"="C:\\Program Files\\IBM\\Updater\\jre\\bin\\javaw.exe:*:Enabled:IBM Update Connector"
"C:\\Program Files\\IBM\\Updater\\ucsmb.exe"="C:\\Program Files\\IBM\\Updater\\ucsmb.exe:*:Enabled:IBM Update Connector"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

Remaining Files :



Files with Hidden Attributes :


Finished!

#8 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:09:12 PM

Posted 14 February 2009 - 10:51 PM

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 lizard9213

lizard9213
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:07:12 PM

Posted 15 February 2009 - 01:11 AM

:thumbsup: :flowers:
Thank you!
Thank you!
Thank you!
It is finally gone!
You are my new hero!
Blessings on you!
Thanks for all your help!

--Liz

#10 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:09:12 PM

Posted 15 February 2009 - 06:35 PM

You are welcome...

Would do one more run though and then a system restore flush

Update and rerun malwarebytes -

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Safe surfing

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users